Announcement   We love seeing our customers wear their California Ave jewelry! Share your photos with us on social media with the hashtag #CAAveJewelry

Announcement

Last updated on Dec 26, 2017

We love seeing our customers wear their California Ave jewelry! Share your photos with us on social media with the hashtag #CAAveJewelry

California Ave Jewelry

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California Ave Jewelry

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New wish bracelets now available!
Be our Valentine! Free shipping on all orders $25+ now through 2/11.
Stick to those New Years resolutions with a calorie free yummy treat that'll make you sparkle!
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About

Handmade awesomeness

California Ave is a leading designer of women’s jewelry, accessories and other unique gifts. Founded in 2014 as a means to provide fashionable jewelry at affordable prices. The brands innovative designs, hypoallergenic offerings and brilliant colors have continued to inspire women of all ages.

Shop members

  • Cristy

    Owner

    Here at California Ave we live by the motto, "life is too short to wear boring jewelry," and with the perfect blend of Florida's vibrant beach style and California's bohemian vibe California Ave strives to do just that.

Shop policies

Last updated on October 29, 2017
Welcome to California Ave. - here's all the boring stuff that we admit might be helpful...

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not satisfied with your online purchase you may return items within 15 days of original purchase. Shipping costs will not be refunded and are the responsibility of the customer.

To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging.

Note: We do not offer exchanges at this time.

RETURN PROCEDURE

1. Message us first and let us know the reason for your return.
2. Include a print out of your order confirmation in your return shipment along with the items you are returning.
3. Pack product in suitable packaging to ensure it is not damaged* while in transit.
4. You will receive a message once your return has been processed.

*Please note that California Ave is not responsible for products lost or damaged while in transit.

SHIPPING COSTS WILL NOT BE REFUNDED:
If an order has been shipped the money has been paid to the United States Post Office and is non-refundable. This applies to returned orders, canceled orders, wrong address, refunds, and any other orders that have been dropped off at and processed through the United States Postal Service.

ITEMS RECEIVED DAMAGED:
If your item was received damaged please send us a message and INCLUDE A PHOTO of the damaged item and/or packing so that we can process your claim.
Shipping
Orders will be processed and shipped within one to three business days, excluding holidays and weekends. Items normally ship via USPS First-Class Mail. Actual transit times are 5 to 10 days from shipment. A shipping confirmation email including a tracking number will be sent once your order has shipped.

SHIPPING SCHEDULE
We only ship out orders twice a week on Tuesday and Friday mornings.

Ordered on TUES-THUR* Ships FRIDAY
Ordered on FRI-MON* Ships TUESDAY

* There is a 5pm cutoff time for Thursdays and Mondays.

If you wish to UPGRADE your shipping to PRIORITY you can do so AT CHECKOUT.

IF YOU PROVIDED AN INCORRECT ADDRESS:
If the address you provided is incorrect please contact us before your order is shipped. We are not responsible for orders once they have been placed in the mail.
Additional policies and FAQs
CARING FOR YOUR CALIFORNIA AVE JEWELRY

Put Jewelry On After Applying Makeup – Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry. Putting jewelry on after applying these materials will limit exposure to jewelry and any potential damage.

Don't Wear Jewelry While Swimming or in Spas – Chlorinated water can react with the metals and materials found in jewelry causing color changes and even structural damage. Salt water can also be very corrosive. As a result it's a good idea to remove jewelry before entering the pool, ocean or spa.

Remove Your Jewelry Before Bathing – Remove all jewelry before showering or cleaning. Soap can cause a film to form, making it appear dull and dingy. It can also cause discoloration.
Privacy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices here: https://www.etsy.com/legal/privacy

INFORMATION WE COLLECT

To complete your purchase, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the item that you are purchasing.

WHY WE NEED YOUR INFORMATION & HOW WE USE IT

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to complete your purchase, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING & DISCLOSURE

Information about my customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy - We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers - We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws - We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

YOUR RIGHTS

If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access - You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete - You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons); we will generally delete your personal information upon request.
• Object - You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

HOW TO CONTACT US

If you have any questions or concerns, you may contact us at:
California Ave Jewelry
PO Box 823
Palo Alto, CA 94302

More information

Last updated on Mar 18, 2018
Frequently asked questions
Wholesale availability

So you're interested in carrying California Ave products in your store, eh? Well, we just happen to offer competitive wholesale pricing to retailers! Please contact us and provide us with your retail store name and website for more details.

*We do not sell our products for re-packaging. Our branding should not be removed or altered.

Not a retailer? Sorry, wholesale pricing is only available to retailers interested in carrying our brand.

When will my order ship?

Orders will be processed and shipped within one to three business days, excluding holidays and weekends. Wholesale orders can take up to 2 weeks to process.

Why is my tracking information not updating?

Once your package has shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website.

I ordered the wrong items or put the wrong address, what do I do?

Once you place an order, you cannot make changes through the store. Please message us as soon as possible, so we can correct your order before the goods ship.

Care instructions

In order to insure a long shiny life for your new California Ave earrings please refrain from exposing them to water for long periods of time and spraying harsh hair/beauty products on them.

I'd love to feature your products on my blog.

We love bloggers! Send us a message with your info and we'll try to work something out.