CariadClay's Shop Policies
CariadClay was launched in July 2010
It is my venue to share my handmade ceramic pieces with you
I pride myself on offering the highest standard of customer service and if you have please feel free to email or convo me at any time for information or advice and I will answer as soon as i can
My shop email is cariadclay [!at] gmail.com
I only except payment through Paypal
and if paying with a Paypal e-check this will need to clear before Items are dispatched
If you decide to cancel your order after payment please convo/email immediately.
if the order has already been shipped you will be refunded when the goods are returned - see below for further information.
I aim to dispatch all orders with in 5 days of receipt of payment unless your item has to made especially (in which case it will be stated in the listing)
We are unable to ship on Sundays, UK public holidays or during unexpected events such as postal strikes. Please note we can not be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of our control such as postal strikes or the Christmas holiday period when delivery is always slower. Should an exceptional event occur we will inform you of this at the time of purchase or as near to it as possible.
Please be aware we are based in the UK and all items sent to UK will be sent standard first class while outside the UK is sent standard airmail
shipping times are as follows
UK - 1-2 Working Days
EU - 3-4 Working Days
Everywhere Else - 5-7 Days
Please not i these are normal times outside the UK shipping may take longer up to 6 weeks
If you would like your package sent ecorded/special delivery (trackable) for UK orders or Airsure/International Signed For (trackable) for non UK orders Please contact me before purchase or as soon as possible after
Please note that orders placed outside of the EU may be liable for customs duty/import taxes on delivery, this is entirely out of our control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the responsibility of the person the package is addressed to.
All of my items are listed to include Combined Shipping
Postal address - orders will be sent to the ship to address indicated on your Etsy order. Please ensure that this is your correct address and if there is a significant difference to your PayPal address that you convo us to confirm the correct and full postal address. We can not be held responsible for undelivered packages due to discrepancies in Etsy to PayPal delivery addresses. Please note that your delivery ie PayPal address really should always be your Etsy address for security reasons - if it isn't please convo us.
Refunds and Exchanges
All items will be sent to you properly packaged in perfect condition. If however you find the goods to be faulty please notify us by convo or email of the problem within 7 days of receipt and then return the item to us and we will provide a replacement or a full refund as requested along with your postage costs where applicable. It is advised that you obtain the minimum of a certificate of posting from the Post Office (or overseas equivalent) as we can not be held responsible for goods lost in transit.
We are happy to exchange or credit/refund for any items you are not satisfied with (less shipping paid) if you notify us by convo or email of your decision on receipt and the items are returned immediately and no longer than 7 days after receipt unused, in their original sealed packaging in perfect condition for resale. Please quote your original order number on the package. It is advised that you obtain the minimum of a certificate of posting from the Post Office (or overseas equivalent) as we can not be held responsible for goods lost in transit. Please note the returning customer is responsible for payment of return postage
122 Newport Road
Cariadclay [!at] gmail.com
Last Updated November 19, 2011