carefully packed, quickly shipped, arrived in perfect condition. lovely neutral!
carefully packed, quickly shipped, arrived in perfect condition. great shade to use as eyeliner!
carefully packed, quickly shipped, arrived in perfect condition. excellent primer for mineral eyeshadows!
carefully packed, quickly shipped, arrived in perfect condition. excellent shade of eye-brightening aqua blue!
bento1 on Nov 12, 2016
carefully packed, quickly shipped, arrived in perfect condition. thank you for the extras, and for the easy transaction!
qmullen on Nov 4, 2016
Favorite eyeshadow EVER! I hope you never get rid of it because I'll always be back for more. Absolutely loved my free samples and can't wait until they are available on your store (especially the lip frosting/gloss--I am in love with this gold shade it is absolutely stunning). Thank you so much Carina.
To learn more about our product line, please add us at facebook.com/carinadolcicosmetics
Thanks so much and have a great day!
Accepted payment methods
We ship via USPS, unless otherwise specified with complimentary delivery confirmation and tracking. We package them with care but we cannot guarantee that they will always arrive safe and sound. We cannot be responsible for packages lost, stolen, damaged, or long shipping times if you do not add any extra shipping services such as insurance, or expedited shipping.
We mail hundreds and hundreds of packages and rarely do we ever have a problem. However, in the event that there is a problem, we try everything we can to locate your package, but without delivery confirmation or overseas registration and insurance, tracking your package is beyond our power.
We strongly suggest that any packages over $50 value should have insurance added. Etsy does not allow us the capability to add on insurance if your total exceeds these prices, so the responsibility of adding these services is up to you.
Paypal offers protection for packages when delivery confirmation is purchased, if the shipping address is confirmed, and the same as the Etsy shipping address, and you are a verified member, so we ask that for protection against lost packages without having to purchase additional insurance from the post office, we ask that you PLEASE VERIFY YOUR PAYPAL ACCOUNT AND CONFIRM YOUR SHIPPING ADDRESS PRIOR TO PURCHASE! Even if you do not want delivery confirmation added, this still protects your order should any other problems go wrong with your orders!!!!
PLEASE CONTACT US BEFORE YOU PURCHASE TO ADD ON ANY EXTRA SHIPPING SERVICES SUCH AS:
DELIVERY CONFIRMATION FOR THE USA - $1
SIGNATURE CONFIRMATION FOR THE USA - $3
INSURANCE - INCLUDES DELIVERY CONFIRMATION - USA PRICING
Up to $100 = $4
$101-$300 = $5
Each Additional $100 = $1
Packages over $220 will come with complimentary signature confirmation**
Priority Mail USA - Avarage 2-3 Day Shipping with - $6 (In addition to Delivery Confirmation/Insurance)
PLEASE CONTACT US FOR OVERSEAS RATES
****WE STRONGLY RECOMMEND OVERSEAS CUSTOMERS REGISTER AND INSURE PACKAGES AS MOST PROBLEMS WITH SHIPPING OCCUR WITH OVERSEAS PACKAGES*****
ORDERS OVERSEAS USUALLY TAKE 2-4 WEEKS TO ARRIVE BUT CAN TAKE 4-8 WEEKS OR MORE TO ARRIVE, DEPENDING ON YOUR COUNTRY'S CUSTOMS. WE ARE NOT ABLE TO TRACK THOSE PACKAGES UNLESS YOU PURCHASE DELIVERY CONFIRMATION.
THANK YOU <3
Refunds and Exchanges
Please inspect your order upon receipt and let us know of shortages, defective or damaged items within 48 hours. For damaged items, please email carinadolci [!at] hotmail.com with a picture of the damaged product, your username, full name, and invoice number. We are committed to providing quality products and exceptional service and will resolve your issue as soon as possible.
Sorry, we do not accept returns on brushes, sales, specials, custom orders, or charitable items (items sold exclusively to benefit charities). If you feel that your order falls into this category, please message us and we may offer it at our discretion. Refunds are at the discretion of the company and an added service at the grace of our company. We do offer refunds on our in stock makeup, however our custom manufacturing and Private Label products are absolute final sale with no returns. Please email carinadolci [!at] hotmail.com or call 440.847-8181 for more information on private label or custom manufacturing.
Custom Manufacturing and Private Label Order Policy:
All private label cosmetic products and custom orders are FINAL SALE and not returnable. Please see Custom Manufacturing policy below for more information, as sometimes private label can overlap with custom manufacturing and semi-custom manufacturing.
All custom manufacturing orders, products, supplies, ingredients, raw materials, containers, tools, molds, equipment, disposables, labels, shipping fees, graphic designs, logos, stamping, and any other tangible and/or intangible goods and services related to your custom order are FINAL SALE and not returnable. Please be 100% certain you wish to do business with our company before you enter into a contract and/or purchase/work order. If your project is not completed, money invested may not include labor and stopping your project in mid production may result in additional labor charges and cleanup fees. If at our discretion, a credit may be due, it can be given only in the form of supplies, ingredients, and formulas ordered, or as a merchandise credit for products in our store. Thank you for understanding, as custom manufacturing and private label are very labor-intensive and require much work and supplies, and additional labor and utilities are required for these projects and are added in to the final cost of the items.
Losses due to stopping custom manufacturing and private label work orders are solely incurred by the buyer and all due losses are to be paid to Carina Dolci Cosmetics to prevent legal action for damages and losses claimed. If arbitration or legal action is required, all associated fees will be the responsibility of the buyer.
We have a duty to mitigate damages so if a contract is stopped, we are entitled to cost of supplies, labor, and reasonable profit up to that point of stopping the work order.
Additional policies and FAQs
****VEGAN LIST - UPDATED MAY 2011 (Contact us for more recent colors)****
The following collections ARE vegan:
Spring Collection - ALL EXCEPT BUNNY TAIL
Black Shadows With Glitter
Lip Frostings - Red Velvet Cake, Raspberry Tart, and Peppermint Lip Treatment
The Following are NOT Vegan:
Bunny Tail (Spring Collection)
Lip Frosting - Pumpkin Pie, Birthday Cake, Raspberry Cheesecake, Sugar Plum, Cupcake
Candy Shoppe Collection - Birthday Cake, Lollipop, Gumdrop, Strawberry Cheesecake, Sweet Tart, Grape Pop Rocks, Blueberry Pie
For info on our previous Vegan limited edition/discontinued shades, please send us a message!
Please note - all of our products are made with love by hand, and our recipes for our products and colors are formulated by Carina Dolci Cosmetics. For this reason, color, texture, and formula may vary slightly by each individual batch. Some colors and products are reformulated as we remake them so we cannot guarantee an exact match from a previous batch, but if major changes are made, we do make a note of the reformulation on www.carinadolci.com and or www.facebook.com/carinadolcicosmetics.
We also cannot guarantee an exact match to the pictures because monitor screen colors are unique to each computer. We photograph in natural light as much as possible, but we do use a flash sometimes which may also alter the colors slightly. For these reasons, we have a description of the color in each listing, and we also encourage purchasing samples!
We always leave the same feedback that you leave us and we leave you feedback after you leave it for us so we can correct any issues that you may have. We LOVE positive feedback and if you are planning on leaving neutral or negative feedback, please contact us FIRST so that we may address your issues or concerns! We are always here to help and to make sure you are satisfied with your purchase, and we will do whatever it takes to make you happy!
If you would like to sell Carina Dolci, please contact us for wholesale pricing.
If you are a makeup artist/photographer and would like to use Carina Dolci Cosmetics, please contact us for our Makeup Artist Pricing.
Feel free to contact us about any other questions or concerns! Thanks so much!