CarolAMorrisFlyFish

• All orders have a 14 day return policy, no questions asked. Please contact me ASAP if there is an issue with an order.

• All items must be returned in new condition in order for me to issue a refund.

• Refunds will be issued when the item arrives back in the shop.

• Buyers are responsible for return shipping costs.

• Please contact me if your item arrives damaged. Lost or stolen items will not be replaced or refunded. For international orders, please be sure to give the package extra time to arrive since it can easily be held up in customs.

My shop accepts Paypal, credit and debit cards, Etsy gift cards and other international payment methods all collected through Etsy.

Washington State residents pay 9% sales tax.

If you need to cancel an order, you can do so anytime before the order is shipped.

PLEASE NOTE: Any order that requires a custom frame takes 4 to 6 weeks to ship in order to buy materials and build the frame.

All orders are shipped through Etsy’s Shipping service.


• Most of the time, orders will ship within 3 to 7 days, except for custom framed items which will ship in 4 to 6 weeks (Monday through Friday, excluding major holidays). Orders placed on Saturday or Sunday will ship on Monday. Orders are shipped out of Washington State, USA. The only time shipping times will change will be when we are exhibiting at sportsman's shows, then orders will ship after we return in 1 to 2 weeks.

• Orders are shipped using US Mail First Class rates (unless the package is large, then it ships USPS Priority Mail). When payment is received, processed, and items are ready to ship, you will receive an email with shipping and tracking information (tracking information is for US orders only). Priority and Express options with costs are listed at checkout if available.

• Feel free to contact me if there are any shipping concerns when placing an order.

• Orders are shipped to the address that you checked out with through Etsy. If you would like to ship to a different address, please contact me.

• All orders are packaged very carefully and shipped in either padded envelopes or cardboard boxes.

• US Priority Mail is recommended for items that need to arrive by a certain date.

• US Mail delivers in 2 - 9 days depending on your location in the USA. If the package is “lost” within the network of the US Postal System, it could take up to 3 weeks to arrive.

• US Mail delivery to non-US countries varies considerably. It can take anywhere from 2 to 8 weeks. No tracking number is available. Buyers are responsible for any additional charges for duties, customs, or VAT taxes or fees required by their countries.



• If you are ordering more than one item, please contact me for shipping costs.



International Shipping

US Postal Service delivers to international countries outside the USA in 2 to 8 weeks with no tracking available (please be aware that delivery varies widely due to location and customs procedures).

• Rush international shipping rates are an available option but are expensive. They start in the $29.00 US dollar range depending on order size. Please contact me to upgrade international shipping.

• COST: Prices for US Postal Service International rate are high because of rigid protective packaging used on all items. I do my best to give customers the best shipping rate.

I do ship to international countries, but certain countries will include a mandatory shipping insurance fee.

Please check with your local customs office about rules and regulations because they may impose international customs and duties on large orders shipped to countries outside the United States. These fees are the responsibility of the buyer.


Delivery Confirmation

Delivery Confirmation provides information about the date and time a parcel was delivered. If delivery was attempted but not successful, Delivery Confirmation provides the date and time of the attempt.

Domestic U.S. Shipping

All domestic labels purchased on Etsy automatically include USPS Delivery Confirmation at no additional charge.

International Shipping

Priority Mail Express International - Delivery Confirmation is included in the postage price. Additional tracking updates may vary based on the destination country.

Priority Mail International - Included only with Priority Flat Rate Envelope and Small Flat Rate Box for shipments to Australia, Belgium, Brazil*, Canada, Croatia, Denmark*, Estonia, France*, Finland, Germany, Gibraltar*, Great Britain and Northern Ireland, Hungary, Israel, Italy*, Latvia, Lithuania, Luxembourg*, Malaysia, Malta, Netherlands, New Zealand, Portugal*, Singapore, Spain, and Switzerland.

First-Class Package International Service - Delivery Confirmation is included only for shipments to Australia, Belgium, Brazil*, Canada, Croatia, Denmark*, Estonia, France*, Finland, Germany, Gibraltar*, Great Britain and Northern Ireland, Hungary, Israel, Italy*, Latvia, Lithuania, Luxembourg*, Malaysia, Malta, Netherlands, New Zealand, Portugal*, Singapore, Spain, and Switzerland.
Note: An asterisk indicates that Delivery Confirmation service was temporarily suspended on June 12, 2014.


Signature Confirmation™

Signature Confirmation provides the date and time of delivery or attempted delivery, and the name of the person who signed for the item. A package including Signature Confirmation will not be delivered without a signature.
Signature Confirmation is an optional service available for all domestic service types and may be purchased for $2.35 USD. Priority Mail Express includes Signature Confirmation at no additional charge.

Insurance

***Please Note: U-PIC Insurance Services, the company that provides insurance for DYMO Edicia (this is Etsy’s USPS Postage partner), does not cover original or fine artwork, so they will not honor a claim if you buy insurance for the prints, framed prints, or shadow boxes I carry at CarolAMorrisFlyFish.***

That said, I have shipped a number of shadow boxes in the contiguous United States only, and they have arrived safely. Damage can occur to anything shipped, but in my experience it hasn't happened. I am very careful about packaging the artwork so that it travels as safe as possible to its destination. Please contact me if your item arrives damaged.

If you would like to buy shipping insurance, send me a message so I can see what options are available outside of Etsy.