Carolyn's Creations, LLC
CarolynCreatesIt's Shop Policies
Thank you for visiting my shop - and placing your order! I love working with my customers and do everything I can to make sure everyone is happy!
Please note regarding my shop policy: I do not accept returns or exchanges on items purchased from my shop. I strive to create the items just as pictured and/or described! I do everything I can to ensure that my customers are happy - and have always received very positive feedback!
Please - if you have any questions about something in my shop - or even a custom made item - please ask prior to making your purchase. Once purchased - I will either start cutting - or order custom fabrics to create your item(s). Thank you for your understanding!!
We accept PayPal, credit cards and gift cards.
Please note, You do NOT NEED a PayPal Account to process your payment. There will be an option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
By paying for your order - you have agreed to the terms of my shop - regardless if you are paying through Etsy - or through Paypal! I must state that if anyone makes a purchase through Etsy - it is their responsibility to ensure that their account has NOT been hacked and someone other than them is making purchases!! This is not my responsibility! IF you find that someone has used your account without your authorizations - you have 24 hours to notify me otherwise I can not refund any payment that has been made! This is to protect my business! Thank you for your understanding!!!
I do not guarantee delivery once it has been accepted by the Post Office (or other carrier). IF you have had problems with mail not being delivered - I strongly suggest contacting me prior to shipping so we can add insurance onto your order. On shipment going Priority Mail (which I ship a lot of my orders this way) - it automatically insures the shipment for $50.00. Anything over that - if you do not ask for insurance additional insurance - it will not be covered. Thank you for your understand - and please contact me with any questions!
IMPORTANT INFO FOR ALL INTERNATIONAL ORDERS:
Please note, there might be additional charges by your country upon receiving your order! Carolyn's Creations, LLC. is NOT responsible for any customs taxes, or other charges that might occur during delivery to any International order. Please find out from your local post office what percentage you have to pay when you receive purchases - merchandise from US. We only charge shipping from US to your country, YOU ARE responsible for all other charges your country might issue. I have nothing to do with custom taxes and duties in your country. Thank you for your understanding! If you have any questions - please contact me prior to placing your order.
Refunds and Exchanges
I am sorry - but there are no returns or exchanges on any custom made item - which is a majority of all the items I sell. I strive to create the item just as pictured and / or photographed. Thank you for your understanding!
Additional Policies and FAQs
By paying for your order - you have agreed to the terms of my shop - regardless if you are paying through Etsy - or through Paypal! This is very important. Due to a recent claim that an unauthorized purchase was made from my Etsy Shop - I must state that if anyone makes a purchase through Etsy - it is their responsibility to ensure that their account has NOT been hacked and someone other than them is making purchases!! You receive e-mail messages showing any orders that have been made - and my hope it that everyone checks their e-mail to make sure their account isn't being misused!!
I have no control over this - and to protect my business - I must insist that once payment has been made - the sale is final. Thank you for your understanding!!!
Thankfully - this has only happened to me once - and since then I have learned to protect my business.
Last Updated August 5, 2015