CasadelosGigantes

Casa de los Gigantes

| Antigua Guatemala, Guatemala

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

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Siggy Bataille

Contact shop owner

Siggy Bataille

Reviews

Average item review
5 out of 5 stars
(66)
See reviews that mention:
Quality 14 Shipping 19 Customer service 16

About CasadelosGigantes

Sales 249
On Etsy since 2011

We bring warmth and humanity to our customers while empowering Guatemalan artisans

At Casa de los Gigantes, we are more than a store. Our mission is to craft beautiful, ethically-made pieces that bring warmth and humanity to an increasingly technological and disconnected world and to create opportunities for self-empowerment through fair wages in towns and villages across Guatemala. Our vision is a world in which the talent of artisans is celebrated, traditions that have been handed down over generations are preserved, and artisans are paid fair wages for their extraordinary masterpieces.

Over the past 30 years, we have forged meaningful connections with artisans all over Guatemala, which has a direct impact on their lives and the lives of the members of their communities. We are proud to have contributed to breaking the cycle of poverty in this beautiful country. Siggy has always believed that we all "vote with our dollars" - we can support unethical labor practices, processes that are harmful to the environment, and cheap, meaningless items - or we can help make the world a better place while beautifying our homes.

Handwoven & handcrafted with ♡
Every item we sell is made entirely by hand, making each piece unique and intrinsically valuable. We work with individuals and groups who are masters of wood carving, textiles, weaving, pottery, beading, pine needle weaving, natural dyes, and many other areas of crafts and folk art. We have made significant investments in our own carpentry shop, and were the first organization in Guatemala to work with plantation-grown teak.

Our products are a reflection of the varied artistic skills of the people of Guatemala, each an expression of fierce beauty and artistry. While making our products, we only use sustainable, eco-friendly materials.

Behind each item is a powerful history of traditional techniques, patterns, and culture, which we are proud to share with our customers.

Shop policies

Last updated on February 3, 2021

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
At Casa de los Gigantes we want you to love your items! Your satisfaction is our number one priority. All of our products are proudly handmade by local Guatemalan artisans, which is what distinguishes us and makes our products unique.

Returns and exchanges are accepted if a significant error occurs in orders sent. Please notify us within 14 days of receiving your order for an exchange or full refund (excluding PayPal fees and shipping costs). Upon contact, further instructions will be given on the return procedure. Buyer is responsible for return shipping costs.

Please note that items must be returned to us in their original condition. Items will not be refunded if we receive them damaged due to poor packaging on your part.

It is strongly recommended that returns are sent back with insurance. I will not refund a returned item if it is lost in the mail.
Payment
At this time, we can only accept payment through PayPal.
Shipping
All items will be shipped within 5-10 days of when payment is received and cleared.

Delivery times will vary depending on buyer location. Items typically arrive between 2-10 business days after shipment.