CaseosaCrafts' Shop Policies
Hello, My names Ashley, I live in Portland, Oregon with my son Riley and my husband Justen. I've been crafting for about eight years and baking for about four, and when I'm not creating I'm working at the Oregon Zoo, going to PCC, or relaxing and watching a movie with my lover! Hiking and yoga keep me happy and I love to be in the kitchen cooking some really great food!
I only accept pay pal
Local delivery for $5-10! (convenient meeting place for both parties)
NEVER ANY SALES TAX!
I do need to receive payment before starting work on any custom orders/ baked goods.
DISCOUNTS AND COUPONS: I will only accept one discount or coupon per person/shop per day, this includes free shipping too!
We refund excessive shipping overage charges(or pay the extra!), minus handling fee($1 per order for gas!), since shipping costs cannot be calculated by geographic zones. I do guess pretty well though.
You will get a tracking number!
****GREAT NEWS, WE'RE SHIPPING TO CANADA!!!!****
Its going to run from $13 to $32 for an order to be shipped to Canada, but don't fret! We refund all shipping overages!!! (minus a $1 handling fee!) I will charge $32 to cover all shipping and refund the rest!
Refunds and Exchanges
I can not accept returns and issue a refund for an edible item due to health codes.
If you are unsatisfied in any way please contact me and I'll see what I can do!
Additional Policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.
Sweets can be frozen for 3-4 weeks after receiving them, but we recommend that you enjoy them within 3-4 days after they arrive to guarantee the best flavor and experience possible!
All orders take time to make so with that said I will have all orders ready to ship no later than 14 days after payment has processed! Please keep this in mind when ordering for the holidays! You can place an order and give me a bake deadline if you have worries about your order arriving in time!
I will gladly make a custom item or whatever you want, just tell me what you have in mind, and I'll let you know if I can do it and how much it will cost.
I don't officially gift wrap, but my packaging is high quality and very nice looking.
I can ship directly to the gift recipient! Just put the address you would like the package sent to in the ‘Ship To’ section of your Etsy order, or convo me with the correct address.
If you would like to include a note, or a 'to and from' tag, let me know what you would like it to say in the Message to Seller section of your order. Or, you can mail me a card to send with the package (convo me for my address).
Please convo me with any questions!
Last Updated December 27, 2012