Casualbox

Please contact us before returning an item. We will provide a return shipping label, or specific shipping instructions so that your items can be received properly.

Faulty and damaged items:
If a product arrives at the customer defective we will reimburse the item price, and return shipping fees. In case the customer would prefer a replacement item this will be shipped free of charge.

Non-faulty and non-damaged items:
Undamaged items may be returned within 14 days, however, the products need to be returned in the same condition and in the original packaging they were received.
We will only refund the item price. The shipping and return shipping fees are to be paid by the buyer.

Scheduling redelivery:
For all orders outside of Japan, we are unable to provide scheduling redelivery as a service. Please understand that due to location restrictions of government websites such as USPS, time zones and other factors that this is not possible. We are not responsibility if the postal service is unable to deliver during the time you are available, so we ask kindly that all redeliveries are the responsibility of the buyer.

Clearance items:
We do not accept returns of items that have been sold as CLEARANCE unless they are defective. We appreciate your understanding.

Once a returned item has been received at our office we will issue a refund or send a replacement within 3 working days.

We only accept payment by Paypal

All additional taxes and charges are payable by the customer.

If a second shipment is required, not due to our fault (for example no acceptance of attempted delivery or you did not go to the post office to collect the item before it got sent back), then this will be payable by the customer.

If a second shipment is required due to our fault then we will pay for shipment or provide a refund.

Your item will only be reserved for you once payment is received by us. Please pay as soon as possible to ensure you get the item you ordered.

We can cancel an item free of charge up until it is dispatched. If it has already been dispatched then we will give you a refund once the item is delivered back at our office - however the value of outbound shipment will be deducted (i.e you will need to pay for shipment), You will also need to pay for the return shipment. This means paying for shipment both ways.

Update August 5th, 2020,

Due to the unfortunate COVID19 pandemic, shipping remains delayed worldwide.

Postal Mail often is carried by passenger flights, which have reduced in frequency and volume.

If your package's tracking appears to be severely delayed, please contact us.

For your convenience, USA customers may have their orders fulfilled by a local warehousing service.

When shipping from Osaka, we ship by Japan Post E-packet. Shipping usually arrives within 2 weeks, however, with some countries it may take longer.

Express shipping is available from Japan. Rates start at 2000 Japanese Yen. Shipping by EMS usually takes a maximum of 5 business days.

The buyer is responsible for providing a complete address, which we will provide to a shipping service. We have no control over the speed or quality of delivery after it has been sent. It is our hope that couriers worldwide will deliver your mail with care and diligence.

Issues with delivery for reasons out of our control (address provided to us is not accurate, issues with the shipping company, errors by the carrier etc.) we are not responsible for shipping delays.

We cannot reimburse customers for lost and/or stolen packages which have been marked as "Delivered" by the carrier.

Re-scheduling delivery:
For all orders outside of Japan, we are unable to provide re-scheduling delivery as a service. Please understand that due to location restrictions of government websites such as USPS, time zones and other factors that this is not possible at this time. It is not our responsibility if the postal service is unable to deliver during the time you are available, so we ask kindly that our customers be available to receive their package or schedule redelivery.

We are not responsible for delays in shipping due extreme circumstances beyond our control, such as extreme weather, natural disasters, or unrest.

Unfortunately, we are unable to customize or print personal designs onto our beanies or headbands. Thank you for your understanding.

We can write gift messages for you, but PLEASE keep them short (60 characters or so) as our Japanese staff who pack our orders find it hard to write in English.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.


Information We Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.


Why I Need Your Information and How I Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.


Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 10 years.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Us

For purposes of EU data protection law, I, Satoshi Numa, am the data controller of your personal information. If you have any questions or concerns, you may contact me at etsy [!at] casual-box.com. Alternately, you may mail me at:

Satoshi Numa – 8F SUNEAST Bldg 2-13-30 Minamihorie Nishiku, Osaka 550-0015 Japan