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CatTherien

C. A. Therien Polymer Clay Arts

2225 Sales

CatTherien

C. A. Therien Polymer Clay Arts

2225 Sales On Etsy since 2007

5 out of 5 stars
(917)

CatTherien is taking a short break

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Note from shop owner Dear Customer,
It is with a heavy heart that I write you this message.

Unfortunately, earlier today I got the call that many of us dread: the call that my Father had passed away. It was very sudden and unexpected and has taken my family and myself by surprise. 'Family first' has been something deeply rooted in my heart. For this reason, it is with a heavy heart that I announce that I will be taking a brief bereavement period in order to, breath, grieve, and help get my Father's affairs in order.

Thank you for your patience during this very difficult time. I greatly apologize as this means that my shop will be in vacation mode and my correspondence, limited. I assure you that I will continue to provide the best customer service, care, and commitment to you, my customers. I am expecting to be back on track within 2-3 weeks so that I can, once again give you, my customers my full and devoted attention.

Thank you for your kindness, well wishes, and understanding.

With Love,
Charlene

Note from shop owner

Last updated on Apr 12, 2016

Dear Customer,
It is with a heavy heart that I write you this message.

Unfortunately, earlier today I got the call that many of us dread: the call that my Father had passed away. It was very sudden and unexpected and has taken my family and myself by surprise. 'Family first' has been something deeply rooted in my heart. For this reason, it is with a heavy heart that I announce that I will be taking a brief bereavement period in order to, breath, grieve, and help get my Father's affairs in order.

Thank you for your patience during this very difficult time. I greatly apologize as this means that my shop will be in vacation mode and my correspondence, limited. I assure you that I will continue to provide the best customer service, care, and commitment to you, my customers. I am expecting to be back on track within 2-3 weeks so that I can, once again give you, my customers my full and devoted attention.

Thank you for your kindness, well wishes, and understanding.

With Love,
Charlene

Charlene Therien

Contact shop owner

Charlene Therien

Reviews

Average item review
5 out of 5 stars
(917)
View all 917 reviews

Shop policies

Last updated on February 11, 2016

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Money Order
  • Check
Payment
Payments can be made in one of four ways:

1) PayPal. This is the preferred method, and set automatically through the order process. Payment is expected within 3 days of the date of purchase unless other arrangements have been made with us prior to your order.

2) Personal Check / Money Order / Cashier’s Check. (US customers only please.) Payments are due within 7 days of order. Shipment will be made after personal checks clear. Money orders and cashier’s checks are treated as cash and shipment will be made on the nearest shipping day. All personal checks must include Driver’s License number and telephone number.

3) Credit Card / Debit Card. We accept all major credit cards (MasterCard, Visa, American Express, Discover).

4) Cash. Though it is not the safest method, cash is an accepted form of payment. If you will be sending cash, please note that on your order. Wrap the bills in a sheet of plain paper and put change in a zipper baggie. Safety envelopes are highly recommended. We also recommend using Delivery Confirmation when mailing cash.

We are not responsible for payments that are lost or misdirected in the mail.

Good communication with us via email is always encouraged, and if something happens with your payment we’ll do our best to work with you on your order.

We reserve the right to substitute newer versions of cane designs if the older version is out of stock. Due to the nature of handcrafted items, small variations in size and color are to be expected. Prices and policies are subject to change without notice.
Shipping
Raw polymer clay canes are packed in boxes to protect them during shipping, then mailed in either a bubble mailer or priority box.

Shipments are made within 3 days of confirmed credit card payment, paypal payment, or check passage. Shipment is made via United States Postal Service (USPS). Domestic tracking is used on all United States addresses.

International orders are shipped via International First Class. International customers are responsible for all import and customs taxes and fees. Priority shipping can be arranged if you let us know before processing your order, so we can send you a custom invoice. Do not ask me to write a lower amount on your customs form, because I will not do it. It is a violation of US federal law.

Shipping and handling rates: Standard shipping is $4.00 for the first item, including a $1.50 handling/packaging fee. Each additional item in the same shipment is shipped at $0.10 with no limit to the number of additional items.

Shipping charges are subject to change based on postal rates and packaging prices.
Refunds and Exchanges
Refund Policy:

We offer a Satisfaction Guarantee on all our products (excluding downloads). If for any reason you are dissatisfied with our product, contact us within 24 hours of the package arrival to request a refund. Refunds will be given for the product and taxes only, not the shipping charges. Items to be returned must be packed back in the original box with all paperwork and shipped back to us before refunds are given. Return shipping charges are the customer’s responsibility. Partial refunds on an order with multiple items are acceptable.

Returned items must be in the same condition they were delivered. Delivery confirmation is highly recommended, as we are not liable for returns that don’t arrive.

We pack our items carefully, and are not responsible for packages that are crushed, delayed, or lost by the United States Postal Service.