CatandSparrowUK
Bristol, United Kingdom |
CatandSparrowUK is taking a short break
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Reviews
No reviews in the last year
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Charlotte on Apr 15, 2019
5 out of 5 starsExcellent price for these needles, quick delivery. Thanks!
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Gilly on Mar 15, 2019
5 out of 5 starsLovely colours, feels great. Looking forward to playing with it.
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Margaret on Jan 13, 2019
5 out of 5 starsBeautiful colours, and the wool has spun up so easily and smooth. Haven't decided what to make with the yarn yet!
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Shop policies
Last updated on
August 28, 2018
Welcome to Cat and Sparrow UK. We create hand dyed, carded and custom blended fibres for fibre crafters of all kinds.
We never sell anything that we would not be delighted to receive ourselves, so please rest assured that our goods are of the highest quality.
We never sell anything that we would not be delighted to receive ourselves, so please rest assured that our goods are of the highest quality.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are unhappy with the quality of an item, or feel that it is not as described, I will, of course, offer a refund or a replacement.
If an item is damaged in transit, I will chase up the Royal Mail and seek compensation, and replace the damaged items. If this happens, make sure that you take good, clear photographs of the damaged packaged and contents.
If an item is damaged in transit, I will chase up the Royal Mail and seek compensation, and replace the damaged items. If this happens, make sure that you take good, clear photographs of the damaged packaged and contents.
Payment
We accept credit card payments and Paypal.
Shipping
I dispatch all items within 3 working days. If I am unable to do this, I will always contact you to let you know why and when the parcel will be dispatched.
We dispatch all of our products by Royal Mail 2nd class within the UK, and by Royal Mail International Standard to all other locations. We expect delivery to be made within 5-7 days, but please leave 10 working days before you start to worry!
The Royal Mail considers an item if it hasn't been delivered after 25 days of postage. If you haven't received your item within this time, I will start the investigation process through the Royal Mail. I can offer compensation of up to £20 on items shipped by the standard mail. Compensation for items sent by tracked and special delivery is higher.
Happily, lost items are very rare!
I offer shipping upgrades to tracked and signed for options for all deliveries, so if you would like perfect peace of mind, do select one of these at the checkout.
We dispatch all of our products by Royal Mail 2nd class within the UK, and by Royal Mail International Standard to all other locations. We expect delivery to be made within 5-7 days, but please leave 10 working days before you start to worry!
The Royal Mail considers an item if it hasn't been delivered after 25 days of postage. If you haven't received your item within this time, I will start the investigation process through the Royal Mail. I can offer compensation of up to £20 on items shipped by the standard mail. Compensation for items sent by tracked and special delivery is higher.
Happily, lost items are very rare!
I offer shipping upgrades to tracked and signed for options for all deliveries, so if you would like perfect peace of mind, do select one of these at the checkout.
Additional policies and FAQs
We are very happy to take custom orders, whether it is sourcing a certain mix of fibres, dyeing one colourway on to a new fibre, or creating a blend to your specification. Please just ask!