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CatandWolfDesigns' Shop Announcement

Thank you for stopping by! All items are READY TO SHIP and ship within 1-3 business days, with the exception of cloth diapers. Cloth diapers will ship within 1 week of purchase unless prior arrangements have been made or diaper is a custom order.

Everything can be customized, please don't hesitate to ask PRIOR to purchasing your item, there may some upcharges and processing time will vary.

Custom orders take between 1-2 weeks to complete so let us know if you require expedited shipping!

**All of our items meet CSPC safety regulations**

CatandWolfDesigns' Shop Policies

Welcome

Hello! Thanks for stopping by. I take pride in my work, am always open to suggestions and love doing custom work so please don't hesitate to convo me with an idea--it just may end up being a permanent item in my shop! I guarantee all of my work and will do any repairs necessary if needed. If you are interested in custom work, please let me know prior to purchasing your item(s) since there may be an additional cost associated with your customization.

Thank you!

Payment

If you are requesting a custom made order, please purchase your reserved listing within 3 days otherwise your listing may be deleted. Custom work is not started until payment is received and usually takes between 1-2 weeks from date of purchase to be completed and mailed to you. I will let you know at the time of posting the listing the time frame the order will be completed in. Please let me know if you need expedited shipping, I am more than happy to accommodate your request :)

If you are unhappy with your purchase for any reason, please let me know within 7 days of receiving your purchase so we can resolve the issue. I will refund the purchase price (but not shipping costs) as soon as I receive the return.

If you have purchased a custom listing but then would like to cancel, please let me know within 3 days of purchasing your listing and I will refund the purchase price.

Shipping

All ready made items will ship within 1-2 days after order is placed. Please allow 1-2 weeks for all made to order and custom orders. All items are shipped via USPS unless otherwise requested. Please convo me if you require expedited shipping or require shipping via UPS or FedEx. Thanks!

Refunds and Exchanges

If you are unhappy with your purchase for any reason, please let me know within 7 days of receiving your purchase so we can resolve the issue. I will refund the purchase price (but not shipping costs) as soon as I receive the return.

Items that have been customized can only be exchanged for another item, I cannot issue a refund.

If you have purchased a custom listing but then would like to cancel, please let me know within 3 days of purchasing your listing and I will refund the purchase price. If you do not let me know within 3 days, I cannot refund the purchase price for custom listings.

If you wish to purchase insurance for your package, please let me know prior to checkout.

Additional Policies and FAQs

All of our items meet CSPC safety regulations

Last Updated March 27, 2014