CatsWhiskersDesigns' Shop Policies
Hello and welcome to Cats Whiskers Designs. Thank you for visiting my shop.
All items for sale here are unique. Each bag is a one of a kind. All material used to make these bags and purses are high quality, and materials used are locally produced. I make all bags and purses myself and I only work on one bag at a time, giving all my attention to that one unique item.
The felted jewellery is initially made using 100% pure wool from Yorkshire, this wool is turned into felt by needle and/or wet felted methods. The handmade felt is then used in the production of the unique brooches, hair clips and works of art that are for sale at Cats Whiskers Designs.
My inspiration comes from the fantastic Yorkshire countryside I am surrounded by. I am based in the United Kingdom in an area surrounded by beautiful hills, dales, and moors. Areas that have inspired people for generations.
If you see an item you would like in different colours or fabrics, please get in touch as I am sure I can produce them to your satisfaction.
I am constantly refining and changing the items I have for sale in my shop. Each new bag and brooch gives me inspiration for further bags and brooches. So please come back and see what more Cats Whiskers can offer you.
Thank you for looking.
I accept payment via PayPal, credit card and personal cheque. For customers outside the UK I accept payment by PayPal or credit card only.
If I have not received payment within two weeks I will email you to check there has not been a problem. If I do not receive a answer or you have decided not to go on with the sale I will put the item back into my shop.
I ship to UK address provided through Etsy, using Royal Mail 1st or 2nd class. I always get proof of sending.
If you would like me to send the item by Recorded Mail, please let me know so that I can get a quote for the cost of postage.
If you would like me to post overseas, please get in touch before you commit buy, and I will produce a quote for postage costs.
If you would like me to post to overseas address, (any address outside the UK) please contact me before buying and I will produce a quote for posting.
Refunds and Exchanges
I will refund the payment for an item on return of it, and only if there is a fault with the item.
I am sorry but I cannot be responsible for items lost in the post. If the item lost is a felt brooch I will endeavour to make a similar item for you. Unfortunately I cannot make replacement bags or purses, as each is unique and I will not have the materials to make another one the same.
Additional Policies and FAQs
I love making custom orders. If you would like to discuss the different obtions then please feel free to email me at:-
Cat.whit68 [!at] yahoo.co.uk
To start the custom orders I ask for a 30% deposit. This is due to previous customers ordering custom items then changing their minds while I was half way through making it, but before they had seen the bag. I am sorry that their bad behaviour affects my customers now. I hope you understand.
I look forward to hearing from you
My email address is cat.whit68 [!at] yahoo.co.uk if you wish to contact me.
Cats Whiskers Facebook account is www.facebook.com/CatsWhiskersDesigns
Please feel fee to contact me if you would like information on any items I have for sale, or would like to discuss custom orders.
Last Updated November 3, 2013