one of a kind ceramics and pottery
CeramicSoul's Shop Policies
Thank toy for visiting.
I accept PayPal only.
Payment is expected within 3 days of making a purchase unless prior arrangements are made. If payment is not received in 3 days the sale will be canceled and the item will be relisted.
- I ship withing 1-3 business days after receiving the payment via registered airmail. Usually a delivery takes about 7-21 business days. Please note the delivery time may vary and I can't be responsible for losses or delays.
- Shipping rates include shipping, insurance and packaging costs.
- All items are packaged carefully so they have to arrive in perfect condition.
-Please check if your Etsy address is correct. I alway ship to Etsy address unless you request otherwise. It is helpful to give me this info in the "note to seller".
- Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.*
Refunds and Exchanges
- I want you to be satisfied with your purchase so if there are any problems please contact me within 3 business days after receiving the item, so we can discuss a solution.
- Sales in my shop may be returned within 30 days of purchase if the item does not meet your expectation. You will be given a full refund less shipping costs.
Additional Policies and FAQs
If you had a problem with your order, please contact me before leaving your feedback.
I'll always do my best to fix the problem!
Last Updated September 4, 2011