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Last updated on March 17, 2011
Welcome to ChallenCharms, where we hope we can add a little bit of charm to your life. We get great pleasure from making jewelry for others and welcome any feedback you might like to offer. Contact us via our shop with any questions you might have. We hope you enjoy your shopping experience with us.
Accepted payment methods
All items are quoted in US dollars. Payment for the exact amount (inclusive of postage and items made known to myself, as per below) is to be made before shipping takes place. Payment should be made within 5 days of sale via PAYPAL. Price can be converted for Australian buyers into local currency to avoid international fees for both of us. However this is to be made known to me before payment takes place. Bank transfer is also offered to Australian buyers for this reason. Items cannot be canceled once purchase is confirmed. Buyers will be notified when I have received payment.
Shipment is made via airmail for international buyers and Australia Post for local buyers. I will ship the item purchased within two days of purchase (with the exception of a public holiday or weekend, when the post isn't open). Insurance for the item can be offered if made known to be prior to payment, as that cost will need to be added to the total. A custom form will be filled out for international packages. Discounts are offered for purchase of more than one item. Buyers will be notified when their item has been shipped.
Refunds and Exchanges
ChallenCharms will not be held responsible for the loss of any item via post, unless insurance is pre-purchased. If this is the case, then I am happy to exchange the item for something the same or as similar as possible.
Additional policies and FAQs
Please note that gift wrapping is offered free of charge for gifts. Let me know at the time of purchase if you choose to use this service. Requests for custom items are welcomed.