CharOuellette

Keepsake Jewelry~Custom Poetry~Original Designs~

3399 Sales

CharOuellette

Keepsake Jewelry~Custom Poetry~Original Designs~

3399 Sales On Etsy since 2007

5 out of 5 stars
(756)

Announcement   All of my jewelry and poems are created by me in my Pacific Northwest studio. I use only .925 sterling silver (no nickel) in my pieces. Copper is 100% pure. Please take a look at my new jewelry tools & supplies shop at www.forgeron.etsy.com Here is my studio: http://www.youtube.com/watch?v=muLiJnTlPuk Follow me on my Facebook Page:http://www.facebook.com/pages/Char-Ouellette-Designs-in-Glass-Silver/113761473720
ENJOY! ~Char~

NEED A GIFT CARD?
Just enter a SHORT note in the message to seller in Etsy and I will attach it to your gift or I can send a blank one for you to fill out.

Please check my Shop Policies before purchasing.

***************I SHIP INTERNATIONALLY!*******************

© Char Ouellette~Designs in Glass & Silver
The artist reserves all reproduction rights. No work may be reproduced in any manner whatsoever with out express, written consent of the artist.

Announcement
Last updated on Sep 24, 2015

All of my jewelry and poems are created by me in my Pacific Northwest studio. I use only .925 sterling silver (no nickel) in my pieces. Copper is 100% pure. Please take a look at my new jewelry tools & supplies shop at www.forgeron.etsy.com Here is my studio: http://www.youtube.com/watch?v=muLiJnTlPuk Follow me on my Facebook Page:http://www.facebook.com/pages/Char-Ouellette-Designs-in-Glass-Silver/113761473720
ENJOY! ~Char~

NEED A GIFT CARD?
Just enter a SHORT note in the message to seller in Etsy and I will attach it to your gift or I can send a blank one for you to fill out.

Please check my Shop Policies before purchasing.

***************I SHIP INTERNATIONALLY!*******************

© Char Ouellette~Designs in Glass & Silver
The artist reserves all reproduction rights. No work may be reproduced in any manner whatsoever with out express, written consent of the artist.

Char Ouellette

Contact shop owner

Char Ouellette

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Reviews

Average item review
5 out of 5 stars
(756)
Samantha

Samantha on Jun 22, 2016

3 out of 5 stars

The necklace is great, but the owner didn't respond to my email for over five days. And when she did, I replied within an hour and didn't receive a response again. The product is good, but customer service needs help.

Char

Char responded on Jul 5, 2016

Hi Samantha, You sent your convo after the package was already sent and notification was sent to you. As I said there was nothing I could do after your order was already sent to the address that was provided unfortunately. Sincerely, Char

Heather Bushard

Heather Bushard on Jun 15, 2016

5 out of 5 stars

The necklace was beautiful, the packaging was also lovely. I appreciated the sellers willingness to work with me on the shipping timeframe was well!

View all 756 reviews

Shop policies

Last updated on May 6, 2016
I am so happy to have you visit my shop!

I am proud to offer you some original designs, made with solid sterling silver, other metals, lampwork beads and semi precious stones, handmade by me in my Pacific Northwest studio.

All of my designs are the results of my inspiration at the time. I love to sit down with my tools, metal and beads, play and just experiment. I make what I like and sometimes have a hard time parting with what I create for that reason. Parting with them is easier knowing they are going to a good home, with someone who will enjoy wearing my pieces as much as I enjoyed making them. It is truly a thrill!

The solid sterling silver jump rings are hand wound and cut by me with a rotary tool to get clean, symmetrical edges and tumbled with stainless steel shot to a brilliant shine.

What is sterling silver?

Sterling silver is an alloy of 92.5% pure silver and 7.5% other metals. Although copper is the most common metal used to alloy with silver, any metal can be used. Our sterling contains No Nickel. The purpose of the alloy is to harden and strengthen the silver. Fine silver or pure silver which is 99.9% silver is much softer than sterling silver and is not practical to wear as everyday jewelry. Because sterling silver is an alloy, it will tarnish, this is not a defect in the material but rather a chemical reaction with sulfur particles in the air. This may also be caused by highly acidic perspiration or contact with other chemical agents like perfume, makeup, hairspray or cleaning products.

"SMOKE-FREE ENVIRONMENT"

I realize there are a lot of wonderful jewelry artists and I appreciate that you have chosen to do business with me. Thank You!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
I accept payments via PayPal and Etsy Direct Checkout. Please note that I also ship only to the account address for the protection of both the buyer and seller. If you want your items sent to another address please enter the new address when checking out.

• All payments (domestic and international) are accepted using PayPal (US Funds via credit cards, bank drafts, or echeck).
• eChecks (via PayPal) must clear before any order will be accepted.
• US Currency only please
• Please pay within 24 hours of placing your order (after placing items in the shopping cart and then checking out, you will need to proceed to PayPal to complete the order payment). If payment is not made immediately I will attempt to notify you by email and convo. If the item is not paid for within two days it will be re-listed.

How do I purchase an item on Etsy? Follow this link to helpful information:
http://www.etsy.com/help/article/339

* * HELPFUL TIP * *
Here's a handy tip most people don't know. You can get a ton of info on your purchase by going to Your Etsy > Purchases. :)

* Check the status of your order -- (paid, shipped)
* View your receipt -- (cost, shipping address, store info, seller contact info)
* Review item details -- (click the name of the item to see the original listing)
* See important store notices -- (news, shipping times, return policy, etc -- click the Receipt link, then scroll to the bottom)
Shipping
• Items are shipped via USPS Priority in the United States with delivery confirmation. First Class for International.
• All items will be delivered securely packaged. Items are gift boxed and will be pictured in the listing.
• We ship internationally. The buyer is responsible for any customs fees. Please be aware of any shipping prohibitions and conditions of mailing for your country before purchasing. Do not purchase if your country prohibits shipments of jewelry, precious metals and other items in our shop.

DUTIES & FEES:
Please note that buyers are responsible for any and all duties, customs charges and fees that may be incurred during shipment. We will not falsify information on the customs tag, neither contents nor value. Should buyers wish to check the possibility of duty and custom charges prior to shipment, we recommend using www.dutycalculator.com

UNCOLLECTED PACKAGES:
Depending upon country and postal service, it is possible that your order may be held at the your local post office for pick up rather than delivered straight to your door. This can be done for a variety of reasons including but not limited to when the recipient misses the first attempted delivery and when customs fees are due. While the postal service will leave notice that delivery was attempted, also we strongly encourage buyers to monitor the progress of their order using the tracking information provided.

Parcels which have not been collected will eventually return to sender. Once the order has been returned to us, there are several options. Should you wish, we are able to resend the package but it will be necessary for the buyer to pay a second shipping fee. Alternatively, we can cancel the transaction and issue a refund for the full purchase price of the item excluding shipping costs.

• An email or convo will be sent letting you know when your package was sent, (including delivery confirmation in the U.S.A.).
• Insurance is optional. I have no control over shipment after it leaves my hands unfortunately, so insurance is strongly recommended. Insurance is an additional $1.65 per $50. Please contact me if you would like the insurance, and I will gladly send you a new invoice. No refunds on uninsured items lost or damaged in transit.

*PLEASE DO NOT STORE STERLING SILVER IN THE SHIPPING BOXES - SEVERE TARNISH MAY RESULT!
Refunds and Exchanges
I want you to be happy with your “Designs in Glass and Silver”.

• My goal is to bring you a beautiful product and great customer service. In the event merchandise needs to be exchanged or returned, please contact me (within 7 days of merchandise receipt) and I will do my best to correct any problem. I will accept returns in pristine condition within 5 days for purchase price minus shipping for in-store credit upon approval. Earrings will be less a $3 fee for new ear hooks. Sterling silver and bronze will tarnish and add patina over time. I will not accept returns on items that have tarnished.

• Custom orders: Due to the nature of such products, all sales are final and we are unable to issue cancellations, returns, refunds or exchanges once the order has been placed. Payment must be paid in full before the custom order will be started.

• Feedback is a valuable tool to let me know you have received your order and are happy with it. (Feedback can be found in the YOUR ETSY on the left under purchases). It is also an important tool to let buyers and sellers know they are dealing with a reputable person.
If however, there is a problem with your order, please contact me by Etsy convo before leaving feedback and I will do my best to resolve the problem.
Additional policies and FAQs
• I take your privacy very seriously. Your information is never sold, or exchanged in any manner. Making your purchases through PayPal insures that all your personal and financial information is transmitted via a secure encrypted server. I will never receive or see your financial information if payment is made using PayPal (see their policies for additional information).

Photos:
All photos and poems are copyrighted
© Char Ouellette~Designs in Glass & Silver