Artist Original Handcrafted Dolls, Cats, Hearts, & More
CharlotteStyle's Shop Policies
Welcome to CharlotteStyle,
Thank you for stopping by, and I hope you enjoy viewing my originally designed, handcrafted dolls, snowmen, cats, owls, sachets, door hangers, pillows, pincushions, and other decorative items.
Many of us have busy lives today, and day-to-day dealings with people sometimes seem impersonal. I answer any questions you may have in a friendly, polite and professional manner.
If you have any concerns, please contact me. I want you to be completely happy with your item and my service, and I am willing to work with you to achieve this goal.
I strive for perfect customer service every transaction. Buy with confidence!
Items come from a clean, smoke-free environment.
Thank You for viewing my shop.
I accept Etsy Direct Checkout credit card payments, and ship to the address you provide at checkout.
I also accept PayPal payments and ship to the confirmed address you register with PayPal. PalyPal allows you to use a major credit card without opening a PayPal account. Click the credit card option during checkout.
Payment is due within 2 days of purchase, or contact me within 2 days.
Most items are shipped within 24 to 48 hours of confirmed, cleared payment.
All items will ship via USPS Mail. Most items up to 16 ounces will ship USPS First Class Mail, and my OOAK Art dolls will ship via USPS Priority Mail within the USA.
I do combine shipping if you buy more than one doll. However payment for multiple items must be made in ONE Direct Checkout or PayPal payment.
I ship only USPS First Class International Mail (up to 4 pounds) and it usually takes 10 - 14 business days to receive the package after shipping. However, it may take 3 or 4 weeks or longer to receive the package, depending upon your location and customs.
Priority Mail International is very expensive and is not being offered for international shipments.
If you want to purchase an item, but you don't see your country and shipping cost in my listing, please contact me.
I do NOT mark the item as a gift for customs.
International buyers are responsible for customs duties and taxes.
Refunds and Exchanges
USA customers only may return an item with prior authorization, only if the item appears significantly different than described. I try my best to write accurate descriptions.
Items must be returned within 10 days in the same condition and in the same packaging as received. I will refund money back , but Buyer pays the return postage.
Additional Policies and FAQs
Hair color and clothing color are the only custom features that may be requested for my OOAK art dolls. The dolls are created from my own original patterns, which may not be duplicated.
Cats, hens, owls and snow people are also created from my own original patterns and may not be copied/duplicated.
Charlotte C. Brown
13853 SW Boxelder St.
Tigard, OR 97223
Last Updated August 26, 2014