ChattyMattys

Inspired by kids 4 kids

Glendale, Arizona · 58 Sales

ChattyMattys

Inspired by kids 4 kids

Glendale, Arizona 58 Sales On Etsy since 2013

3.5 out of 5 stars
(13)
Laura Rodriguez

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Laura Rodriguez

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Reviews

Average item review
3.5 out of 5 stars
(13)
  • Laurajo meade

    Laurajo meade on May 9, 2018

    1 out of 5 stars

    Dress was gorgeous, but customer service was terrible. She pushed the ship date out three days after I placed my order, but it didn't ship. Had to message her 3 times and threaten getting Etsy involved in a refund for her to respond. She then pushed the ship date out another 4 days and blamed it on the ribbon not being available- took it upon herself to use a smaller ribbon than the one ordered in her picture of the product. I asked her to use the original ribbon I ordered and rush the shipment. She used the thinner ribbon anyway and did not respond to me until the dress was shipped, and told me it was too much out of her pocket to rush shipment.

    Laura

    Laura responded on May 14, 2018

    I am completely shocked to see this review. I did my best to meet your needs. You placed your order on April 14. On April 22 you sent a message ,Asking if I could put a rush order on this dress.I tried to rush it for you.With out charging any rush dee. You told me that her party was on the May 9th,So I did my best to get it out asap. I shipped out on May 3 through priority 3 day shipping.May 2 you send me a message to not rush the order anymore ,because you had cancelled the party for May 9. Unfortunately May 3,I shipped out your design.I responded 1 day later.My customer service was great ,I never ignored you. I may have not responded immediately ,Because I run a business,and I was busy trying yo make you happy by rushing your order last minute. The design is beautiful. Well made dress. Very confident

  • veronicagenao1

    veronicagenao1 on Nov 15, 2017

    5 out of 5 stars

    Loved it. Beautiful great material my 3 year old looked amazing in her gown. Many compliments were received. I will order from here again.

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