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ChellaBellaDesigns' Shop Policies
Welcome to Chella Bella Designs. Each item you find in the shop is handmade by me. Most items are finished and "Ready To Ship" which means they ship out quickly! Items are often One Of A Kind (OOAK) or, have very few duplicates insuring the piece you buy is even more special and unique. And the best part? Each piece sold will provide a donation to Greyhound Rescue!
Shop www.GreytEscape.etsy.com for the perfect Pet Accessories!
** At this time we do not offer Wholesale / Bulk order pricing / Trades **
- PAYPAL (credit card or debit card)
-PAYPAL E-Check: items will ship when payment has cleared
-ETSY GIFT CARD
****************** INTERNATIONAL BUYERS ******************
*The customs form will state the accurate value of the items purchased. Please note that we cannot be held responsible for customs delays. Any chargeable import taxes and duties are payable by the buyer.
PRIORITY SHIPPING OPTIONS
When choosing the Priority upgrade, please understand that your order ship date does not move forward. It will only ensure that when your order ships, it will go out Priority rather than First class.
For example: If you've purchased a "Made To Order" item with a ship date of "1-2 weeks" that ship date time will still apply. However, when ready to ship,I will process a Priority Label rather than First Class.
****** ALL ITEMS ARE SHIPPED USPS FIRST CLASS BY DEFAULT ******
~ Shipped to the address you provide at check-out. If you checkout through PayPal, Please be sure the address is correct on both PayPal & Etsy. I will ship to the Etsy address unless a note is applied to your order regarding a different address.
~ If you have had an address change or are planning to ship your items purchased to another location, please be sure that the "SHIP TO" address is the information you have entered at check-out, ON ETSY, when ordering. Items are shipped to the information entered "ON ETSY," not PayPal.
~ If you are in need of a different carrier or expedited shipping, please contact me prior to purchase to make arrangements
****************** INTERNATIONAL SHIPPING *******************
Though I ship within 2 days of each order, shipments can take as little as 10 days or as long as 6 months depending on the Country you live in and the customs regulations.
ChellaBella Designs is not responsible for any tariff / custom fees associated with your order. All customs forms are filled out as a "MERCHANDISE PURCHASE". It is against the law to alter your form to avoid customs dues.
If you would like tracking information for your order, please convo me to arrange shipping quotes through UPS prior to purchase.
Though I can not guarantee a delivery date for International orders, it is highly recommended that you make purchases during the holiday season at least 1 month in advance of the Holiday. I will make every effort to ship same day if possible.
Refunds and Exchanges
"EXCHANGES" will be accepted if:
- Item is unused
- Or there was a problem with workmanship (wear & tear or improper care is not exchangeable)
"REFUNDS" are available if:
- there was a problem with workmanship and the item is unused
* A 20% restocking fee may be applied to exchanged / refunded items.
Please contact me within 20 days of "sale date" to discuss any problems with your purchase and I will make every effort to work with you on a solution.
Shipping fee's are non-refundable and exchanged and returned items are shipped at the purchasers expense.
Additional Policies and FAQs
Because Custom orders are made to the customers personal request, they are considered "Final Sale."
Last Updated January 23, 2015