Announcement Welcome to Chester and Toby, where you will find household delights to suit everyone who enjoys delightful household items.
Welcome to Chester and Toby, where you will find household delights to suit everyone who enjoys delightful household items.
Accepted payment methods
- Accepts Etsy gift cards
**If you want the item but are unable to pay for it immediately, just send us a note and we will work it out so that everyone is happy.
If you need to cancel your order, please do so before the shipping date, as noted on the individual item listing (ie, if you order on the 1st of the month and the ships-by timeframe is 1-2 weeks, please let us know before the 8th) and on the transaction receipt. We will mark the item as shipped the day we send it out. If you cancel your order before this deadline, we will issue a full refund. After this point, we will not send a full refund for canceled transactions.
If we have already shipped your item, we will refund the cost of the item, but not the shipping charge. When the item is delivered, the buyer is expected to write "RETURN TO SENDER" on the box and it will be sent back to us at our expense. After we have received the item we will refund the cost.
Canada Post does not include tracking numbers with regular mail, only through priority or expedited.
We are always willing to upgrade to priority or expedited mail at an increased cost. If you choose this option, please just send us a note BEFORE purchasing the item, and we will adjust the shipping cost accordingly and reserve the item for you.
Refunds and Exchanges
1. You send the item back to us and we refund your shipping cost or
2. You send us photos showing the damage.
If your item is "faulty" (falls apart within 14 days of arrival), we will replace it at no extra cost once you have provided proof of damage.