ChicMonogram

The Perfect Personalized Present

Wilmington, North Carolina | 54449 Sales

ChicMonogram

The Perfect Personalized Present

Wilmington, North Carolina 54449 Sales On Etsy since 2012

5 out of 5 stars
(12860)

Shop owner

Contact

Response time: within 24 hours

Announcement   Welcome to Chic Monogram! Here you will find monogrammed gifts including car accessories (car mats and license plates), koozies, door mats, mouse pads, business card cases, jewelry, garden flags, home decor, luggage tags and pet accessories to name just a few.

Designs may be customized to fit your needs including color, pattern and monogram style.

Feel free to send any questions via the Conversations and we'll be happy to help!

Thank you for stopping by Chic Monogram!

Announcement

Welcome to Chic Monogram! Here you will find monogrammed gifts including car accessories (car mats and license plates), koozies, door mats, mouse pads, business card cases, jewelry, garden flags, home decor, luggage tags and pet accessories to name just a few.

Designs may be customized to fit your needs including color, pattern and monogram style.

Feel free to send any questions via the Conversations and we'll be happy to help!

Thank you for stopping by Chic Monogram!

Tammy Tate

Contact shop owner

Tammy Tate

Response time: within 24 hours
View all 44 items

Reviews

Average item review
5 out of 5 stars
(12860)
View all 12860 reviews

About

The Perfect Personalized Present

Chic Monogram is a creative design company specializing in monogrammed and personalized items of all kinds. Our mission is to foster a collaborative creative experience with each customer, pairing our design abilities with your imagination to inspire a one of a kind product.

Shop members

  • Tammy Tate

    Owner

    Hello, I'm Tammy! By combining twelve years of printing and publishing experience with a love of crafting, I created Chic Monogram. My shop responsibilities include designing, purchasing, production and customer service.

  • Eliza Dale Niemann

    Creative Director

    Dale's artistic talents, design skills, and commitment to providing outstanding customer service make her a creative force behind Chic Monogram's success. You can see her brilliant product designs and inventions all over our shop!

  • Alex Tate

    Production Manager

    My son Alex (aka Chic Monogram's Muscle Man) is the perfect addition to our team as Production Manager. He oversees production, ensures quality control, and makes sure your order gets to you exactly as you intended!

  • Cody

    Delivery Notification Specialist

    Cody is our certified Delivery Notification Specialist. He never lets a delivery from FedEx or UPS go unannounced! It is well known that he is the best in the biz.

Production partners

  • A Print Shop

    CA, United States

    4photogifts distribution facility, located in California, is used to make our car mats and door mats. Their TOP NOTCH customer service department makes every effort to fulfill every detail and are dedicated to 100% customer satisfaction.

  • Printing Partner

    Saint Clairsville, OH

    This production partner specializes in fast, high volume paper printing services.

  • makit.com

    Dallas, TX

    Makit.com, located in Dallas, Texas, has been making custom plates and platters for over 40 years. Chic Monogram is exceptionally pleased with their products, customer service and turnaround time.

  • Large Scale Printer

    St Louis, MO

    This production partner uses our same processes, and is able to print our designs on a large scale for bigger items.

  • A Large Scale Printer

    St Louis, MO

    This production partner uses our same processes, and is able to print our designs on a large scale for bigger items.

  • Large Scale Printer

    Pearland, TX

    This production partner uses our same processes, and is able to print our designs on a large scale for bigger items.

Shop policies

Last updated on January 10, 2018
Welcome to Chic Monogram! Every personalized or monogrammed gift in our shop is created with the scrutiny of a perfectionist combined with the greatest customer service experience ever! Let us combine our skills with your creative ideas to provide you with a beautiful product and a wonderful Etsy experience.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
One of the hallmarks of our stellar customer service is our proofing process. Because our designing begins as soon as your order is received we are unable to issue full refunds. No one likes to work for free, right?

If, after the proof has already been created and sent to you, you decide that you don't want that particular custom item (this rarely happens), we will give you the following two options:

1) We can issue a refund, minus 25% of the item value for our design time.

2) We can issue you a full store credit, with no subtraction for design time.

Once the design has been approved, and the item has been produced, there will be no refunds or credits issued. Each item we make is custom designed and custom made, so refunds and exchanges are not an option. If you have an issue with a product you have received, please contact us directly to discuss the issue.

Items are not produced until after we receive proof approval (unless we've tried to reach you for seven days with no luck) which additionally ensures complete customer satisfaction. If we have not heard from you within 7 days, we will create your custom product as is.

Please read each item description carefully. We can't be held responsible if you don't inform yourself properly, and we do not accept returns due to anticipated product vs.actual product. Inherent in purchasing items online is the inability to see the actual physical product. We do our best to communicate everything pertaining to our items through words and pictures, so please take the time to read thoroughly. If you have a question about materials, production process, etc., please ask.
Payment
We accept Paypal, direct checkout with credit cards and Etsy gift cards.
Shipping
Chic Monogram ships only domestically via USPS and FedEx with tracking numbers. If you wish to purchase a signature confirmation or insurance please let me know at the time your order is placed in the "Additional notes to Chic Monogram" section as you check out.

Addresses are important! :)
Chic Monogram is not responsible for packages shipped to incorrect Etsy addresses on file. Once you have approved your proof, address changes are not possible. We ship quickly (Great Customer Service) and most items are shipped within 24 - 48 hours of proof approval. In addition, undeliverable, returned items are subject to an additional shipping and handling fee.

Lost, Damaged or Stolen Packages:
Chic Monogram cannot be held responsible for lost, stolen or damaged packages. Also, we can not be held responsible for delayed deliveries that can occur during the holidays or inclement weather.

Expedited Shipping:
It is the buyer's responsibility to let us know if your purchase requires expedited shipping at the time the order is placed. This information must be included in "Notes to the Seller." Expedited shipping and handling costs are the responsibility of the buyer.
Additional policies and FAQs
Design Details:
As you check out, you will see a box titled "Add a note to Chic Monogram". Please write your customization and personalization instructions in that box. If you have any questions on how to communicate this to us, please send us a message. Please give us the full name for the monogram (first, LAST, middle), so that we can apply the initials to the traditional monogram style most accurately.

Custom Order Requests:
Unless you have a special request, you don't need to send us a custom order request. Since all of our work is custom designed and custom made, you can simply tell us how to create your item in the "note to seller" as you check out. This does not apply to the following situations, in which case a custom order request is appropriate:
-Requesting a large quantity of an item and you need a shipping discount
-Using your own logo on an item
-You have a design in mind that you do not see in our shop

Proofs:
Chic Monogram loves to give you an idea of how your design vision will look even before purchase (Stellar Customer Service, remember?). For this reason we will send one proof prior to purchase. After one proof we require purchase before additional tweaking proofs are sent. After three proofs we do require an additional fee of $5 per proof. The good news? 99.9% of all orders are LESS than three proofs! :)

Device Covers:
Chic Monogram is not responsible for damage to any property such as technical devices incurred during the use, application or installation of our products. We can not guarantee that any device case/cover will fully protect devices from damage due to water or dropping the device.

Communication:
Please use the Etsy message system for all questions and orders. We do not communicate via email.

Unapproved Proofs/Unanswered Questions:
Every attempt will be made to send proofs in an exceptionally speedy manner. If the buyer does not approve the proof or does not answer any design related questions within seven days, the item will be produced with the information available and shipped without buyer approval. No refunds or re-dos will be issued.

Colors:
The colors of products are subject to several variables. One, computers are back-lit. Therefore the color displayed on your computer MAY look different in brightness from the color on another computer, for example Chic Monogram's. Two, color calibrations on computers DEFINITELY vary. The way color is processed by the eye once the product is in hand varies according to the manner in which color is processed by the brain. One extreme example of this is color-blindness. If you are trying to match an item or want to double check a color for any reason we will be happy to supply you with the RGB formula we used in our design process. However, various substrates (the materials that your design is printed on) accept and display colors slightly differently. The same design on two different items can have a slightly variant shade, due to the material itself and the inherent process of printing on absorbent material. For these reasons we can not be responsible for color variations meaning anticipated color vs the final colorized product. If you have specific colors in mind, or even a particular color shade, PLEASE let us know that. We can't read minds! :)

Proprietary Information:
Are you serious? Don't request it. :)

Photos:
All photos are property of Chic Monogram and may not be reproduced in any manner without permission.

Please and Thank You:
Words that add magic to life!

More information

Last updated on Sep 29, 2017
Frequently asked questions
Custom and personalized orders

Q: How Do I Customize?

A: Everything we do is custom! To purchase and customize your item(s), please add everything that you want to purchase into your cart and proceed to checkout. As you check out, you will see a text box titled "Add a note to Chic Monogram". Please write your customization and personalization instructions in that box.

Once I receive your order, I will send a full-color design proof for you to review and approve. You will have plenty of time to make any changes needed, if you want to tweak things after you see your proof.

Custom and personalized orders

Q: Will I get to see my design before you make my order?

A: Yes! One stellar feature of the Chic Monogram experience is our proofing process!

After I receive your order, I will send you a full-color design proof via Etsy messaging or email as quickly as possible (usually within 1 business day - if not much sooner!).

When you receive your proof, you can respond with your approval of the design, OR we can make any changes needed at that point.

After receiving your approval, I will proceed with making your item(s). If I don't hear from you after 7 days, I will go ahead and put your order into production at that point.