If you aren't satisfied with your purchase, please contact me within two weeks and then return the item to me within three weeks of receiving it. The buyer is responsible for shipping fees. I'll refund the original cost of the item (not including shipping) when the item gets back to me.

If your purchase appears to have been lightly damaged during shipping despite the protective measures I have taken, please send me a picture of it and I'll offer some tips for fixing it. If fixing isn't possible, please contact me first then send the item back to me. The buyer is responsible for shipping fees. I'll refund the cost of the item (not including shipping) once it has returned to me.

Payment is expected at time of purchase, and orders will only be shipped once payment is received. Orders for which payment has not been completed will be canceled within two days.

Shipping within the USA:
Items are shipped through USPS First Class Mail. The piece will be packaged carefully and securely to avoid damage during shipping. Most items arrive in 2-5 days after I have shipped them. The exact delivery time depends on the buyer's location in the U.S.

Shipping International:
Items are shipped through USPS First Class International Mail. The piece will be packaged carefully and securely to avoid damage during shipping. Most items will arrive in one to two weeks, but exact delivery time depends on the buyer's location. Possible custom or handling fees, taxes, VAT, or other additional fees involved in international shipping are the buyer's responsibility.

Please be aware that delays in shipment may occur as a result of holidays. International buyers, please note that I'm not responsible for any customs or import taxes that may apply, or for delays due to customs.

Please take care that your purchase is treated with care! My handmade creations aren't intended to be toys, and they will break if handled roughly.

The Chocolate Menagerie Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me
For purposes of EU data protection law, I, Janie Kim, am the data controller of your personal information. If you have any questions or concern, you may contact me through Etsy or at chocolate.menagerie [!at] gmail.com. If you reside in the EU, you can view my mailing address in the seller details below.