Cholesburys' Shop Policies
I have been in the footwear industry for a while. I love the beauty that can come from chaos, I like the idea that there can always be a better use for something. The materials I use to make my ladies sandals come from all sorts of unexpected sources. Ones I have stumbled upon to ones I have searched out because I knew there must be a kinder solution. For instance, for years I collected old boots thinking "with my footwear knowledge I must be able to reuse them somehow" and now I match them to the textiles I find and make them into leather straps. So the result is that 33% of components are 100% recycled, 30% are mixed recycled and new and 37% are new (including dye, thread, adhesive and wax).
I like to think of it as a new kind of business: small eco studio, a lot of manual processes, up-cycling and using recycled materials to make beautiful, flexible sandals. The bits I like best are the little bespoke shoe makers tricks that just make your feet feel better. See what you think and please get in touch with any questions.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Delivery: I make your size to order so it takes 7 to 14 days from order payment to delivery.
Worldwide delivery: I use an international signature required service and it takes 4 - 10 days depending on your country. Goods are insured but as each sandal is unique a similar replacement is not always possible if it gets lost.
UK delivery: UK delivery takes 1 working day (and does require a signature). Orders are processed the day before shipping. Goods are insured but as each sandal is unique and limited a similar replacement is not always possible.
Local: if you are local enough to pick up please just get in touch and you will get a free cup of tea, coffee or something caffeine free.
Urgent Delivery: I know you don't always have time so if you are in a hurry let me know and I will let you know what I can do.
Refunds and Exchanges
No quibbling here, I accept unworn (please try on for fit on a carpet) returns sent back in 14 days and I will accept worn returns if my sandals have failed you, contact me to arrange the return please.
Additional Policies and FAQs
Size and fit:
my sandals are fitted to the European standards, the straps at the front are designed to give a flexible fit but may feel loose if you know you have a narrow foot.
Alexei Gillard, I Dream Of Shoes Ltd, 3 Post Office Cottages, Cholesbury, Tring, HP23 6ND, UK
Last Updated April 1, 2013