ChristyNgShoes

Welcome to Shoe Heaven

3178 Sales

ChristyNgShoes

Welcome to Shoe Heaven

3178 Sales On Etsy since 2012

4.5 out of 5 stars
(742)
Christy Ng

Contact shop owner

Christy Ng

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Reviews

Average item review
4.5 out of 5 stars
(742)
Katie Deater

Katie Deater on Feb 24, 2017

5 out of 5 stars

My shoes are beautiful and they fit so well! I have a very hard time finding shoes that fit me as I'm only 4,9" and a size 4 1/2 or 5 shoe. I was getting sp stressed out because I couldn't find any heals for my wedding. These are a life..or wedding saver! They came super fast too!

blinkcrazy

blinkcrazy on Feb 22, 2017

1 out of 5 stars

I ended up cancelling this order due to lack of communication. I needed shoes by a certain date which was within the timeline they outline on their page, but they would not get back to me to confirm I would get them in time. This seller had a good product when I ordered from them in the past, but I would only order from them if you have A LOT of time to wait for your shoes. When I did try and cancel my order the seller wasn't very helpful until I got Etsy and PayPal involved. It took over 2 weeks for me to get my money back after I first asked.

Christy

Christy responded on Feb 23, 2017

Buyer made the purchase on 1st of February but cancelled the order less than 48 hours later. We got back to the buyer on the 5th with the product ready to be shipped out and delivered before her deadline which is the 9th of February. However, the buyer insisted on canceling her order because she had purchased her shoes elsewhere.

lista2382

lista2382 on Feb 22, 2017

1 out of 5 stars

The customer service is very poor.

Christy

Christy responded on Feb 23, 2017

We customized the shoes exactly based on the buyer's specific requirements. When the buyer received the shoes, she herself commented they fit well and were beautiful shoes. However, things turned sour when the shade of ivory did not match the ivory on her dress. We depend on the detail and clarity of explanation given by the buyer when developing the final product.

View all 742 reviews

Updates

Ensuring each pair gets lined with thick foam and leather insoles so that they are comfortable to wear.
Finishing. Ensuring our shoes are clean and nicely polished before we ship them out.
Design your dream shoes with us today!

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Custom Made Request
$20.00
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About

Welcome to Shoe Heaven!

Posted a few designs on Facebook and never knew that anyone would buy them.

I started Christy Ng Shoes in the living room of my parents house in Petaling Jaya, Malaysia on July 17 2010.

My mum is a housewife who loves craft and sewing. She now helps me with my shoe production.

I have always been obsessed and fascinated with shoes since young. I'd spend hours sketching shoes and clutch bags and half the time, I would be saving up for a pair of new shoes which I love.

When I started ChristyNg.com, I was then working as a medical sales representative during the day and part timing as a waitress during the nights and weekends.

Since then, I now have an office of my own in Damansara Uptown and run a small business which sells about 500 pairs of shoes per month and we ship worldwide. Christy Ng Shoes has a total of 9 people in our little team which includes three front end personal and six people involved in our design and production.

We are a happy lot and we love drinking Hoegarden German Beer and snacking on Domino's pizza every Friday!

Do check out our other Etsy Store as well where we passionately sell fabric supplies on Etsy : fabricminx7

Christy Ng Sdn Bhd (1040088-T)

Wir sind spezialisiert auf Frauen High Heel's, Halbschuhe, Hochzeitsschuhe und Sonderanfertigungen auf Kundenwunsch. Alle unsere Schuhe werden in Malaysia handgefertigt.

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Shop members

  • Christy Ng

    Owner, Maker, Designer

    Shoe designer and founder of ChristyNg.com. Utterly in love with shoes, the one and only thing that makes my world go round!

  • Sabrina Lai

    FInance

    I manage the books! Avid Christy Ng customer turned Christy Ng Finance Lead. Sabrina is an ACCA qualified accountant. She has super small feet and she is shoe crazy as well!

  • Crystal Ng

    Operations & Customer Service Expert

    Sweet angel who strives her best to make each and everyone of our customer happy! All our customers just love her!

  • Christina Lim

    Operations & Pro Photographer

    Handles order fulfillment and loves photography. Her favorite color is yellow and she never gets angry! Christina runs around town to make sure all our supplies are always enough so we can deliver your beautiful shoes on time!

  • Rosmah A. Hamid

    Designer, Curator, Designer

    Designer cum web manager at ChristyNg.com

  • Aiman Auni

    Designer, Seamstress

    Auni loves to sew! She's an avid crocheter, loves beading and everything else beautiful.

  • Diana Bueno

    Seamstress, Designer, Assistant

    Diana works miracles with all our wedding shoes! She pays extreme attention to all fine details making sure all our shoes are of outstanding quality!

Shop policies

Last updated on October 18, 2016
Company Name:-
Christy Ng Shoes

Web Address:-
www.christyng.com


Physical Address:-
57-1, Block D,
The Suites, Jaya One
No. 72A, Jalan Universiti,
46200 Petaling Jaya,
Selangor, Malaysia.
Contact Email: enquiries [!at] christyng.com

Tel / Fax: +603-74955909

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
We only accept Payment via PayPal.
Shipping
Shipping:-
We ship worldwide! We ship using Fed Ex International Priority Pax for shoes which will take 3-4 working days to reach its destination. Smaller items like shoe clips and accessories will be shipped via registered mail unless purchased together with shoes.
We ship to all countries worldwide except to Israel and Nigeria.

Customs and Import Duties:-
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

If you intend to purchase 1-2 pairs of shoes ( small quantity) chances of your item being subjected to random custom checks is much lower as compared to purchasing in bulk where the parcel will be larger.
Refunds and Exchanges
IMPORTANT: YOU MUST INFORM US BEFORE YOU SHIP THE SHOES BACK. IF YOU DO NOT INFORM US VIA MESSAGE, THE SHOES MIGHT NOT ARRIVE AT THE RIGHT PLACE.

You may exchange the item you purchase shall it not fit you well for a different item in store as long as the item is still in original condition, not worn, and not washed. Postage is to be born by the buyer during exchange.

Once we have received the shoes, we will issue you a refund minus the postage to the respective account which you used to remit payment.

I.e. If the shoes cost USD100 and shipping Cost USD18, we will issue you a refund for USD100 and not for USD118.

We have a 45 days exchange policy. After this 45 day period, we no longer allow exchanges or returns.
Additional policies and FAQs
For Wholesale inquiries:-
We provide wholesale for bulk purchases. Please write to us if you are interested christy [!at] christyng.com We offer wholesale for our shoe clips and other products.

Custom made shoes:-
(i) Pricing
USD160 for the custom made shoe. Postage would be USD20 via Fed Ex International Priority.

(ii) Delivery period:-
You will receive your item 3-5 business days upon us completing the shoe. We will take approximately 22 working days to finish customizing your item for your.

(iii) Payment:-
We accept payment via PayPal to email address christy.meimeing [!at] gmail.com We are PayPal Verified.

(iv) Color Sample:-
As for which shade of white you would prefer, do attach us a color sample ( picture) of the shade you want because we have many different shades of whites. Ie. Off White, Ivory White, Pure White etc and also the materials you would prefer the shoe to be made in Ie: Satin, suede, velvet etc . For wedding shoes, we highly recommend satin.

(v) Information needed from you:-

Here is a list of information we would need from you:-

1) Your shoe size ( also, give us in cm the length of your feet, and the widest point for us to double check) . You may also reference us with your Guess shoe sizing, Zara, or any international shoe brand sizes.

Here are some easy steps you can use to measure your feet :- http://www.christyng.com/blog/how-to-measure-your-feet/

2) Heel height. You have a choice between:-
a) Flats ( Zero inch heel)
b) Two inch heel ( comes without elevated front platform)
c) Three inch heel ( comes without elevated front platform)
d) Four inch heel ( comes with elevated platform of 0.75 inch)
e) Five inch heel ( comes with elevated platform of 0,.75 inch)

We highly recommend option (d) our five inch shoes are very comfy as well, if you are used to high heel take option (e) . We do not recommend anything lower then 3 inches unless you want to go for flats directly.

Important Note:-
Also note that our standard custom made shoes lasts do not come with elevated platform front for heel heights three inches and below.