ChromaticVisions' Shop Policies
Welcome to Chromatic Visions we are so glad you stopped by to take a look at our shop! Our listings will update regularly as our items are handmade and generally are one-of-a-kind items. As such, many items are similar in construction but actually slightly different from one another although they may be grouped together in the same category to purchase.
We hope you really enjoy looking at our "visions" and that you return again!
I accept PayPal (which allows you to pay by most major credit cards on-line securely) and money orders. If contacted, I can make other arrangements for payment via phone or email depending upon your preference.
Payment is due at time of sale, unless of course a money order is used.
I must charge 6% sales tax in the state of Maryland. My Maryland Sales and Use tax # is 14492431 and I am registered as a Sole Proprietor in the State of Maryland.
Orders can be canceled up until 48 hours after the purchase is entered on Etsy with a full refund of the purchase price. Once shipment has taken place the order cannot be canceled (Please see Refund Policy).
Shipping will be primarily USPS Flat rate boxes or similar small packaging through USPS due to the nature of the items I ship. Orders over $50 will be shipped return receipt requested (needing signature). All orders will have a shipping tracking number. Expedited shipping is available at additional cost through FedEx if requested.
Refunds and Exchanges
If you receive a item that doesn't meet your expectations I will work with you diligently to resolve the issue either through refund, exchange or store credit within 30 days of purchase. All made to order items are unfortunately, not returnable or refundable. Items lost or damaged in the shipping process will be reviewed for replacement if reported within 10 days of the tracked shipment arrival.
Additional Policies and FAQs
I always accept custom orders and as such these items will be created to your specifications and verified by you through conversations. As such any custom or made-to-order item is not returnable or refundable. This doesn't mean I won't strive to make you happy with your purchase. Please contact me if you are in anyway dissatisfied with your purchase from Chromatic Visions, whether it is made-to-order or not, and I will always work to ensure you receive something that meets your needs.
Donna M. Vetters, Owner
514 Roland Ave.
Pikesville, MD 21208
chromatic.visions [!at] gmail.com
MD Sales and Use Tax # 14492431
MD Sole proprietor
Last Updated February 18, 2012