ChunkyAddict's Shop Policies
Hello, welcome to ChunkyAddict. I have a passion for knitting and hand knit all my items at home in a non-smoking environment. My policy is to provide quality products and excellent customer service – please don’t hesitate to contact me with any questions you may have regarding any item you may wish to order.
Custom Orders: I am happy to handcraft any items displayed in my shop in a different colour or size (custom orders may take me up to two weeks to knit for you so please be patient!) Please contact me to start a conversation.
I prefer payment with PayPal but will accept a personal cheque if you live within the United Kingdom and I will post out your order as soon as this has cleared through the bank. However, if you live outside the United Kingdom and you wish to pay by personal cheque a surcharge of £5 will be added to your invoice as this is the cost to me of clearing a non-UK cheque.
I ship by First Class post: once shipped, goods generally take up to one week to arrive. Once payment has cleared I post out “ready to ship” orders within two business days. Please contact me if you would like to pay extra for priority shipping.
Refunds and Exchanges
I handcraft each item with the utmost care and I endeavour to describe it honestly – I can only accept returns if the item is not as described. However, if you do need to exchange an item, please contact me as soon as possible so that I can provide you with a replacement. Items to be exchanged must be returned in their original condition and within 30 days of receipt.
Last Updated March 19, 2012