CinnamonJewellery's Shop Announcement

Handmade sterling silver, copper, bronze and enamel jewellery - earrings, bangles and pendants.
Handmade findings in copper, sterling silver and bronze.



CinnamonJewellery's Shop Policies

Welcome

Thank you for visiting Cinnamon Jewellery!
I love what I do and hope this is reflected in my jewellery and handmade findings.

I OFFER COMBINED SHIPPING FOR MULTIPLE ITEM ORDERS {YAY!}
EXCEPT for multiple bangle orders where there will be a small additional postage charge for each additional bangle/set due to weight.

Payment

HOW CAN I PAY?
Payment can be made by PayPal, Direct Checkout or by Etsy Gift Card.

E-cheques - Occasionally items paid by PayPal will come through as an e-cheque payment. In this case your item will be shipped once the e-cheque has cleared which is normally in 7 - 10 days.

Shipping

HOW LONG BEFORE MY ITEM IS PUT IN THE POST?
I will contact you once payment is received to let you know when your item will be posted but as a guide:
READY TO GO ITEMS - comprising earrings, pendants and etched findings are posted within one business day.
MADE TO ORDER ITEMS - comprising bangles, copper and sterling silver findings will be posted in 3 - 5 days.

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HOW WILL MY ITEM BE PACKAGED?
Jewellery is wrapped in my own colourful handmade packaging or a small jewellery box depending on the item and posted in a sturdy postal box or padded envelope.

Handmade findings are packed in a ziplock bag, wrapped in bubble wrap and posted in a padded envelope.

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HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
WITHIN THE UK : Items are posted Royal Mail 1st Class large letter.
Please allow 1 - 4 days for your item to arrive.

INTERNATIONAL : Items are shipped Royal Mail International Standard
Please allow anything from 10 DAYS TO 8 WEEKS PLUS for your items to arrive. Delays can be caused by hold ups in customs. Please also allow extra time for busy periods like Christmas.

Please note these shipping times are ESTIMATES only!

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CAN I UPGRADE MY SHIPPING?
SHIPPING UPGRADES are available at checkout but please bear in mind this does not necessarily speed up the delivery times for international orders.
If you would prefer another delivery option I haven't added please let me know and I will add it to the listing.

UK SHIPPING UPGRADES:
During checkout you can select Royal Mail Special Delivery Guaranteed by 1pm {Mon-Fri} for Monday to Friday deliveries or Royal Mail Special Delivery Guaranteed by 1pm {Saturday} for Saturday deliveries.
Please bear in mind that if you buy on a Friday and need next day guaranteed delivery for Saturday you will need to choose the Saturday delivery option which is more expensive {unfortunately!} than the Monday to Friday service.

*Please note* The above postage upgrade within the UK is not available for MADE TO ORDER bangles and findings.


INTERNATIONAL SHIPPING UPGRADES:
If you would like your package tracked and requiring a signature on delivery please choose the International Tracked & Signed option during checkout. This upgrade will not necessarily speed up delivery times!

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WHO IS RESPONSIBLE FOR ANY CUSTOMS CHARGES?
You may be charged a tax or VAT on your item by your country's customs. This is payable by the buyer and is not the responsibility of the seller.

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WHAT IF THE ADDRESS I REGISTERED WITH ETSY IS INCORRECT OR OUT OF DATE?
I post items to the address you have registered with Etsy so please check this address is your current address!
If the address supplied is an old address you no longer live at please understand there is nothing I can do to retrieve the item once it has been posted.

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UNDELIVERED ITEMS
Items that are returned to me due to the address being incorrect, the property being vacant or that are described as undeliverable by the relevant postal service will incur another shipping charge for redelivery.

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WHAT HAPPENS IF MY ITEM DOESN'T ARRIVE?
In the first instance please allow enough time for your item to reach you! Occasionally items do get lost in the post but more often they are just held up somewhere and do eventually arrive.

ITEMS POSTED WITHIN THE UK : Please allow 14 days from the date of posting for your item to arrive. If it hasn't arrived after this time please get in contact and I will either send out a replacement if possible or issue a refund.

ITEMS POSTED OVERSEAS: Please allow 6 weeks from the date of posting for your item to arrive. If it hasn't arrived after this time please get in contact and I will either send out a replacement if possible or issue a refund.

Refunds and Exchanges

HOW TO RETURN AN ITEM FOR A REFUND
If you wish to return an item please contact me within 14 days of receipt of the item. A cancellation form is available to fill in for returning items. I will provide a link to the cancellation form if you wish to use it. You can however request a refund without having to fill in the cancellation form.

To access the cancellation form in the event of returning an item please follow this link -
https://www.etsy.com/uk/help/article/5452

Once you have contacted me items should be returned within 14 days. Once the item has been returned to me the full cost including the initial postage cost will be refunded by the same payment method you used to purchase the item {PayPal or Direct checkout}

The item must be returned in a useable condition. If there is evidence it has been worn or damaged through use the amount refunded may be reduced to reflect this.

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WHO PAYS TO RETURN AN ITEM?
The postage cost to return an item is the responsibility of the BUYER unless the item arrived damaged or faulty in which case I will also refund the postage cost to return the item.

Custom orders are not refundable.

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WHAT HAPPENS IF I ORDER SOMETHING IN THE WRONG SIZE?
If you order bangles for yourself or as a gift for someone else and the size you chose is wrong the item can be returned for a refund as described above.

If you would like a replacement made in the correct size please understand there will be another shipping charge payable to cover the postage for the replacement item.

Additional Policies and FAQs

ITEM DESCRIPTIONS AND SIZES
I try to describe my items as accurately as possible, giving sizes in inches and mm where possible. If you are unsure of the size of something please either use a ruler to check it or contact me for further information.

PHOTOS
My photos are taken in CLOSE UP using the macro setting on my camera to show details. This can sometimes give items the appearance of being bigger than they really are. Please be aware of this and of the measurements given.

COLOURS
The true colours of semi-precious stones and enamelled items can be difficult to catch on camera sometimes. I will always make a note on a listing if this is the case. Please be aware different monitors can display colours differently.

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CARING FOR YOUR COPPER, BRONZE AND STERLING SILVER ITEMS
All three metals will tarnish naturally over time becoming darker in colour. An occasional polish with a silver polishing cloth {available at supermarkets} will restore shine.

Avoid contact with household chemicals, bleach, chlorine in swimming pools and perfume as they may discolour your jewellery.

Repeated immersion in water during washing up or showering will cause oxidized copper, bronze and sterling silver jewellery and findings to fade and return to their shiny state. The best way to preserve the antiqued patina is to remove the jewellery beforehand.

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WILL COPPER AND BRONZE EARWIRES AND BANGLES STAIN MY SKIN?
If copper and bronze is in close, prolonged contact with your skin, especially if you sweat, then it can leave a mark. However some people experience more effects on their skin than others so this is just a guide.

My own experience with my copper and bronze earwires is that they do not mark your skin. My copper and bronze bangles when worn "normally" also should not leave any marks unless they are worn pushed up the wrist so they sit tight against the skin for a prolonged period.

The marks left by copper and bronze jewellery and findings on skin are harmless and are easily removed by washing.

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WILL COPPER AND BRONZE EARWIRES IRRITATE MY EARS?
If you normally suffer from irritation when wearing base metal and plated earwires commonly used in costume jewellery then I would not recommend copper or bronze earwires.

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CUSTOM ORDERS WELCOME!
A lot of my jewellery pieces are one-offs and sometimes cannot be recreated but a lot of them can so don't hesitate to get in touch if you would like something made to your own design.

Seller Information

Email address: spiralchick [!at] gmail.com

Tracy Smith
25 Sidley Road
Eastbourne
East Sussex
BN22 7JL
UK

Tel: 07706131855

Last Updated September 30, 2015