CinsKnitsnThings

All items are MADE to ORDER unless otherwise stated, please allow for 2 weeks turn around time..... During the busy Fall through Christmas Season this may take up to 4 weeks so please take note of this before ordering. ***Please read All Listings fully, Refunds will not be given due to Shipping times being overlooked by Customers

I stand behind the quality of my items. Please contact me within 48 hours of receiving your item if you’re unhappy so we can work out a solution. If the item is to be returned to me, payment will be refunded once I receive the item back. I would recommend you send it back with tracking so there is a record of it being returned. The item must be returned in new, unworn, and unwashed condition ( this is for hygienic reasons) I will not accept returns that have pet hair on them, smell of cooking odors, cigarettes, etc., . Shipping costs and fees will not be refunded.

~If we agree that an item is to be returned, it has to be within 10 days of your receipt of the merchandise. If the item is to be exchanged for a different size, buyer may ship item back to me at their expense. Once I receive the item I will either alter it to the size desired or create a new item. Buyer will be sent an invoice for shipping cost, and once that is paid the new item will be shipped. Buyer to pay shipping costs on all exchanges.

- No refunds on custom orders.

I accept Credit and debit cards, Etsy gift cards and other international payment methods through Etsy Direct payment, as well as, PayPal.

All items are MADE to ORDER unless otherwise stated, please allow for 2 weeks turn around time.... . During the busy Fall through Christmas Season this may take up to 4 weeks so please take note of this before ordering. ***Please read All Listings fully, Refunds will not be given due to Shipping times being overlooked by Customers.

In order to save you money on shipping, I send in a large envelope, 1st class, with nothing special on it. I typically do not wrap any items, as I like to keep my prices reasonable for buyers! If you would like any special wrapping, let me know.

All items are shipped with USPS and a Tracking number is provided. I can NOT be held responsible for a your package after it has been scanned "accepted" at the Post Office. If there are any issues after this point, you need to contact the Post Office.

I am not responsible for Lost, Damaged or Delayed items in the mail. I have NO control over this once it is sent. If you'd like me to add insurance, delivery confirmation, etc. message me before purchase.

The Buyer is responsibile for providing correct shipping information. For any packages returned to me as "undeliverable" - I will notify the buyer and send an invoice in the amount it costs to re-ship the item to a new, working address.

INTERNATIONAL BUYERS – Please Note:

Custom fee, Import duties, and taxes, are NOT included in the item price or shipping cost. These charges are the buyer's responsibility.
Please be aware of these charges and amounts for your individual country prior to purchasing. Each country is different and has a different threshold for imposing a VAT charge. Here is a helpful duty calculator if you would like an idea of what charges could be:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation

"Privacy / GDPR Policy". "For EU Customers"
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (UPS, FedEx, or U-Pic Shipping Insurance, for example). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 calendar years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Cynthia Raymond, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Cinsknitsnthings [!at] aol.com. Alternately, you may mail me ~ please contact me via email for my mailing address.