ClairdeLuneJewel's Shop Policies
Thank you for stopping by at my shop and supporting handmade!
All items in the shop are handmade by me, and I always try to use the highest quality materials that are available.
I handpicked and checked all findings/materials I use for the jewelries, designed them and photograph them myself. I take pride on my work, as I love what I do.
Please read the store policy prior making your purchase! Thanks =)
I accept Paypal (you don't have to signup for a Paypal account anymore to use your credit card via Paypal), it's really easy to use and secure.. let me know if you need any help with it!
Need help with purchasing? First time buying on Etsy? Please check this link for easy instructions on how to purchase:
Bank Deposit is available only to Australian customers. Your package will be sent once the money is cleared in my account.
Please pay within 48 hours of purchase. If there is no communication or payment made within this time, I will re-list the item.
** I ship to your ETSY address, so please let me know if you would like me to ship your package somewhere else. **
As most items here are made to order, please allow 1-5 days before your item is shipped.
The shipping method I use on most of my items are Australia Post Regular Mail, which does NOT include tracking and insurance.
Please convo me if you want your package insured, as we are not responsible for lost, stolen or misdirected mail.
Express and Registered Post are available upon request.
ALL international buyers please note of your country's duties, taxes and customs fees before placing an order.
Refunds and Exchanges
All jewelries are thoroughly checked before being sent and they are packed with utmost care to ensure that it is safe during its journey to a new home (yours!)
Your satisfaction is very important to me, however please take some time to read the description of the item(s) before buying them. Please take note of the bracelet and necklace length before buying them, and convo me if you'd like me to make it a different length =).
Please contact me within 3 days of receiving your item if you have any concerns regarding your purchase and we will try to resolve it together.
Additional Policies and FAQs
All material I use is high-quality gold/rhodium plating over brass unless it stated otherwise (e.g Sterling Silver, 18K gold, etc). I wear my own jewelry and tested them myself before I sell them. I stand by the quality of the materials I use, however, as they are plated jewelry, they will eventually tarnish overtime, especially if you swim with them, and if you don't take them off before shower everyday.
Rhodium Plated, Gold Vermeil and Gold Plated jewelry will eventually tarnish over time.
Sterling Silver will also eventually tarnish, however you can clean it with a soft polishing cloth/ baking soda mixture/toothpaste.
If you are looking for a life-time non tarnish jewelry, it will have to be Gold Filled jewelry. =)
· Remove all jewelries before cleaning or taking a shower. Soap can make the jewelry dull by forming a film.
· Do not wear in swimming pool or hot tub, chlorine can permanently damage and discolor your jewelry.
· Apply make-up, hair spray and perfume before your jewelry, the chemicals in them might damage the finish of the metals and stones.
· After each wearing, wipe with a soft damp cotton cloth to remove make up and skin oil.
Last Updated January 9, 2013