We take great pride in crafting your item and make every effort to get it to you in one piece! Each item is packed securely and with utmost care. If your item arrives damaged as a result of shipping, please e-mail a photo of the item within 2 days of receipt. We can begin the claims process and arrange for replacement.

NO refunds will be made for custom orders unless error is on the part of the seller. Please send a photo within 10 business days of confirmed delivery notifying us of the specific error to receive a replacement. PLEASE check your order for proper dates and name spellings PRIOR to submitting. We cannot guarantee any changes once your order is received and work has begun. If you need to cancel an order, please contact us immediately. If work has begun on your piece(s) no refunds will be made.

We want you to love your keepsake as much as we enjoyed crafting it. If you are not happy with your order, please contact me directly at anne[at]clareyclayworks.com before leaving feedback. I want every opportunity to correct any problems - our goal is to create a piece you will ultimately cherish.

Clarey Clayworks preferred method of shipping is by US Postal Service. Either First Class or Priority Mail are available. We have found this method to be the most timely and cost effective to our customers. We do offer Priority Mail Express should you need a guaranteed delivery service. Priority Mail Express is guaranteed 1-2 day delivery or your shipping fee will be refunded by USPS.

If you live in the Indianapolis area and would like to pick up your order please send us a convo to arrange and we will refund any shipping fees.

**We ship internationally – if your country is not listed please contact us for rates!
International buyers will be responsible for ALL customs and duties. If you are unsure of what, if any, duties will be due, a simple Google search will usually find accurate rates. Again, you are responsible for paying all taxes imposed by your country.


All purchases from Clarey Clayworks arrive in our Signature Gift Box complete with ribbon. Our ready-to-ship Baptism Bowl™ and Custom Baptism Bowl™ come with a card outlining the special purpose of this unique piece and how it is to be incorporated in the Baptismal ceremony.
If you are sending your purchase as a gift, please notify us in the “message to seller” box upon checkout. We would be delighted to include a gift card and message to the recipient.

**If your package is delayed -- Clarey Clayworks agrees to ship all items on or before the "scheduled to ship by" date listed in your order confirmation (e-mailed at the time of purchase) or sooner if prior arrangements have been made. Though rare, delays can occur. If your order has been shipped in the agreed time frame (see above) any delays are the sole responsibility of the carrier and no compensation will be made by Clarey Clayworks. USPS Priority Mail includes shipping insurance (up to $100) and is claimable ONLY if an item is LOST or DAMAGED -- not delayed. PLEASE plan accordingly and allow enough time when ordering.

**If your package was not received, please review the following:
Once the packaged has been shipped from our shop, it is in the care of the carrier. As we strive to make sure that shipping information is correct, we cannot control what happens once the has left us and is en route. Sometimes the carrier will try to place the package in a inconspicuous location, or with a neighbor. Once your tracking number has been received (the tracking number is emailed once your order has been shipped) begin checking the appropriate carrier website to see the shipping status. If the status of the package states that it has been delivered and you still have not received it, consult the carriers website for instructions. IF your order is lost by the carrier, insurance by USPS (up to $100) is included in the Priority Mail shipping fee. Please contact us and we can assist you with the claims process.

Wholesale inquiries, group and or large event discounts: please contact info[at] clareyclayworks.com

All designs, descriptions, content and photos are the creative work and sole property of Clarey Clayworks and do not transfer with purchases. Please know we defend our years of work and education. We vigorously pursue and take action against ALL copyright offenders.

GIVING BACK
At Clarey Clayworks, we are blessed to have a business in a field we love and enjoy. We thank God for the opportunity to serve Him and spread His word through our unique work. A portion of our profit goes directly to local Christian charities. If you would like a list of these charities, or would like to share the name of one of your favorites that we could donate to in the future, please leave us a note in the “message to seller” section.

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(¸.•´ (¸.•` thanks for looking!

Return to shop here: http://www.etsy.com/shop/clareyclayworks