Announcement   As of today, our next available ship out date is THURSDAY, OCTOBER 11, 2018.
Oct. 11th. is the earliest an order can be shipped out from our shop. Delivery timing depends on the destination, so please allow at least 14 days lead time (from the date you need delivery) when placing your order. As much advanced notice as you can give us is always greatly appreciated! :)

Please send a message if you have any questions.

Thank You so much! :)

Announcement

Last updated on Sep 24, 2018

As of today, our next available ship out date is THURSDAY, OCTOBER 11, 2018.
Oct. 11th. is the earliest an order can be shipped out from our shop. Delivery timing depends on the destination, so please allow at least 14 days lead time (from the date you need delivery) when placing your order. As much advanced notice as you can give us is always greatly appreciated! :)

Please send a message if you have any questions.

Thank You so much! :)

Stacey Carter

Contact shop owner

Stacey Carter

View all 164 items

Reviews

Average item review
5 out of 5 stars
(1010)
View all 1010 reviews

About

Designer Cookies is ClawsonCookies on Etsy!

Opened on December 3, 2005, we've built our business with an amazing product, and outstanding customer service is our highest priority.

We are full-time bakers and artists working tirelessly to fill all your cookie needs! If you're curious to know more, visit our website for a little behind-the-scenes Vimeo!

www.cookiesbythecrate.com

Around the web

Shop members

  • Debbie (left) Stacey (right)

    Owner, Maker, Designer, Curator, We Do It All!

    This mother and daughter team are the makers, bakers, and designers of the best sugar cookies ever! We add that sweet, personal touch your special events and gift giving!

Shop policies

Last updated on July 14, 2018
You've arrived at the best place to shop for delicious tasting and beautifully hand-decorated sugar cookies!

In our commercial production kitchen everything is prepared from scratch and baked to order. We use only the finest quality ingredients in our secret recipe dough and icing (and no, it's not the teeth-breaking royal icing you've tried before)!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
We package each order very carefully to ensure safe delivery. In the event of a damaged box due to mishandling in transit, we require pics of the damage to submit insurance claims to FedEx in order to issue a refund.

In the case of refund requests due to any other reason than damage occurring during shipping, please contact us for resolution.
Payment
We accept prepayment with VISA, MasterCard, Discover, American Express, and Paypal. If cancellation of an order is needed, please do so at least 7 days prior to the scheduled shipping date. Once an order has baked, we will be unable to cancel. Please contact us for extenuating circumstances.
Shipping
We ship to any one of the 48 contiguous states and use FedEx exclusively due to their excellent track record in handling our fragile packages.

Delivery will be within 1-14 business days (depending on our order backlog and your location) of an order leaving our shop unless you request otherwise. We prefer to deliver between 1-3 days of your event date for optimal freshness; therefore, we ask that you note your event date, so orders can be scheduled to ship accordingly.

If earlier delivery is requested, we highly recommend freezing the cookies until needed. If kept wrapped our cookies have a shelf life of approximately two weeks before they begin to loose moisture.

Each customer will receive notification along with a tracking number when we ship.

Please note that we cannot guarantee that your gift will be delivered on your desired date if you are sending it to a hospital or school. Those institutions have their own systems for handling incoming packages and your gift may be held in a mail room or shipping room by school or hospital staff for some time before it is delivered to the patient or student. ClawsonCookies cannot refund any order to a school or hospital for any reason beyond our control.
Additional policies and FAQs
Contact store for custom orders and quantity discounts!