ClawsonCookies

Designer Cookies

Lake Orion, Michigan On Etsy since 2013

4,471 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

ClawsonCookies

Designer Cookies

Lake Orion, Michigan | 4,471 Sales

Announcement    As of today, my next available shipping date is THURSDAY, JUNE 11, 2020.
June 11th is the earliest an order can be shipped out from my shop. Delivery timing depends on the destination, so please allow at least 2 weeks lead time (from the date you need delivery) when placing your order. As much advanced notice as you can give me is always greatly appreciated! :)

Please send a message if you have any questions.

Thank You so much! :)

Announcement

Last updated on Jun 4, 2020

As of today, my next available shipping date is THURSDAY, JUNE 11, 2020.
June 11th is the earliest an order can be shipped out from my shop. Delivery timing depends on the destination, so please allow at least 2 weeks lead time (from the date you need delivery) when placing your order. As much advanced notice as you can give me is always greatly appreciated! :)

Please send a message if you have any questions.

Thank You so much! :)

Items

4471 Sales
 

All Items

Stacey Carter

Contact shop owner

Stacey Carter

Reviews

Average item review
5 out of 5 stars
(1311)
See reviews that mention:
quality 63 shipping 292 customer service 173

About ClawsonCookies

Sales 4,471
On Etsy since 2013

Designer Cookies is ClawsonCookies on Etsy!

Opened on December 3, 2005, we've built our business with an amazing product, and outstanding customer service is our highest priority.

We are full-time bakers and artists working tirelessly to fill all your cookie needs! If you're curious to know more, visit our website for a little behind-the-scenes Vimeo!

www.cookiesbythecrate.com

Around the web

Shop members

  • Stacey (left), Debbie (right)

    Owner, Maker, Designer, Curator

    For 14 years, we were an amazing mother and daughter team! Sadly, Mom passed away October 17, 2019, and I am now a one woman show. With her spirit, I am still working tirelessly to add a sweet, personal touch your special events and gift giving!

Shop policies

Last updated on April 18, 2020
You've arrived at the best place to shop for delicious tasting and beautifully hand-decorated sugar cookies!

In our commercial production kitchen everything is prepared from scratch and baked to order. We use only the finest quality ingredients in our secret recipe dough and icing (and no, it's not the teeth-breaking royal icing you've tried before)!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
We package each order very carefully to ensure safe delivery. In the event of a damaged box due to mishandling in transit, we require pics of the damage to submit insurance claims to FedEx in order to issue a refund.

In the case of refund requests due to any other reason than damage occurring during shipping, please contact us for resolution.
Payment
We accept prepayment with VISA, MasterCard, Discover, American Express, and Paypal. If cancellation of an order is needed, please do so at least 7 days prior to the scheduled shipping date. Once an order has baked, we will be unable to cancel. Please contact us for extenuating circumstances.
Shipping
We ship to any one of the 48 contiguous states and use FedEx exclusively due to their excellent track record in handling our fragile packages. Unfortunately, due to the extended time in transit and extremely high cost, we currently do not ship to Hawaii, Alaska or overseas.

Delivery will be within 1-14 business days (depending on our order backlog and your location) of an order leaving our shop unless you request otherwise. We prefer to deliver between 1-3 days of your event date for optimal freshness; therefore, we ask that you note your event date, so orders can be scheduled to ship accordingly.

If earlier delivery is requested, we highly recommend freezing the cookies until needed. If kept wrapped our cookies have a shelf life of approximately two weeks before they begin to loose moisture.

Each customer will receive notification along with a tracking number when we ship.

Please note that we cannot guarantee that your gift will be delivered on your desired date if you are sending it to a hospital or school. Those institutions have their own systems for handling incoming packages and your gift may be held in a mail room or shipping room by school or hospital staff for some time before it is delivered to the patient or student. ClawsonCookies cannot refund any order to a school or hospital for any reason beyond our control.