ClawsonCookies

We package each order very carefully to ensure safe delivery. In the event of a damaged box due to mishandling in transit, we require pics of the damage to submit insurance claims to FedEx in order to issue a refund.

In the case of refund requests due to any other reason than damage occurring during shipping, please contact us for resolution.

We accept prepayment with VISA, MasterCard, Discover, American Express, and Paypal. If cancellation of an order is needed, please do so at least 7 days prior to the scheduled shipping date. Once an order has baked, we will be unable to cancel. Please contact us for extenuating circumstances.

We ship to any one of the 48 contiguous states and use FedEx exclusively due to their excellent track record in handling our fragile packages. Unfortunately, due to the extended time in transit and extremely high cost, we currently do not ship to Hawaii, Alaska or overseas.

Delivery will be within 1-14 business days (depending on our order backlog and your location) of an order leaving our shop unless you request otherwise. We prefer to deliver between 1-3 days of your event date for optimal freshness; therefore, we ask that you note your event date, so orders can be scheduled to ship accordingly.

If earlier delivery is requested, we highly recommend freezing the cookies until needed. If kept wrapped our cookies have a shelf life of approximately two weeks before they begin to loose moisture.

Each customer will receive notification along with a tracking number when we ship.

Please note that we cannot guarantee that your gift will be delivered on your desired date if you are sending it to a hospital or school. Those institutions have their own systems for handling incoming packages and your gift may be held in a mail room or shipping room by school or hospital staff for some time before it is delivered to the patient or student. ClawsonCookies cannot refund any order to a school or hospital for any reason beyond our control.