ClayByLindsay is taking a short break
Accepted payment methods
Returns & exchanges
Any taxes/duties are the responsibility of the buyer.
For certain custom orders (such as with individual names, etc.) I may request that payment be made before work can be started. These custom orders are non-refundable once the work has started.
In-stock items will be shipped out 1-3 business days after payment has been made, although I may occasionally be able to ship out same-day.
Custom or made-to-order items will be shipped when ready (I will give you a time estimate when we discuss the custom order).
When discussing the price of a piece, I will also give the cost of shipping and handling. I will try to make it as accurate as possible.
I ship with Canada Post, with the tracked package option (includes a tracking number). There are cheaper options with Canada Post, but since they don't include the tracking number there is no way to track the shipment. If you would prefer the cheaper option and don't mind no tracking, let me know and I will adjust the price (but I can't be held responsible for lost packages). Tracked Package usually takes about 6 business days within Canada and the U.S.A, I can give you a time estimate for all other destinations. If you'd like faster delivery, let me know and I can give you the cost of a faster service.
International buyers: The buyer is responsible for any duty/customs fees.
I am not responsible for items lost or damaged in transit.
Items are usually shipped out without a paper copy of the invoice, if you would like one just let me know! :)
Additional policies and FAQs
All items are made in my home, which is smoke-free, but I do have cats!
Polymer clay is not suitable for things that may come in contact with food (mugs, plates, bowls, etc). It is also not suitable for toys for small children as pieces could break off and pose a choking hazard!
Polymer clay is sturdy, but not unbreakable. Please treat your items gently. Remove any polymer clay jewelry before bathing or swimming etc. and remove any wine charms from glasses before washing.
From time to time, breaks sometimes do happen. Most can be easily fixed with a small drop of clear 'super glue' type glue.