ClayNWater

a unique collection of handmade accessories

New York, United States · 19 Sales

ClayNWater

a unique collection of handmade accessories

New York, United States 19 Sales On Etsy since 2012

0 out of 5 stars
(5)

Shop owner

Ourania

Contact

Announcement   Welcome to ClayNWater! I hope you enjoy perusing through the items in the shop. If you are interested in international shipping please contact me directly.

Announcement

Welcome to ClayNWater! I hope you enjoy perusing through the items in the shop. If you are interested in international shipping please contact me directly.

Ourania

Contact shop owner

Ourania

Reviews

No reviews in the last year
Jana Clark

Jana Clark on Jun 27, 2014

5 out of 5 stars

Again, love this pottery. Beautiful work. I appreciate the thoughtfulness of the shop owner and will continue to recommend this shop to family and friends.

clairereeves

clairereeves on Apr 15, 2014

5 out of 5 stars

This is a beautiful vase - perfect size and lovely in every way. Well shipped. I would definitely purchase again from this shop.

Jana Clark

Jana Clark on Jan 31, 2014

5 out of 5 stars

The owner was so helpful, my cup arrived looking beautiful! Will shop here again!

View all 5 reviews

Shop policies

Last updated on September 18, 2012
Welcome and thanks for visiting Estia Collection. We love beautiful things for the home and for personal use. We hope you love them as much as we loved making them.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Although we hope that you will be happy with your order we do realize that sometimes it may just not be what you were looking for. If you are not satisfied with your order, items may be returned within 5 days of receipt. Before returning your item send a brief convo including your name, the item, item number if available, and reason for the return.

For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt. Estia Collection is not responsible for items damaged or lost in transit. Please include a not with your name and invoice number and once we receive your return, your account will be credited for the merchandise amount. We cannot refund shipping charges on return items. We are unable to accept returns of worn, soiled, or damaged items.

Situations not outlined in this return policy will be handled on a case-by-case basis.
Payment
We except payment through PayPal and direct credit card payment on Etsy.

Payment is due once an order is placed, otherwise we will have to cancel your order and re-list the item.

Please note if the item will be shipping to an address within New York State, sales tax will be added to your order.
Shipping
All products are shipped within 5 business days once payment has cleared. If it is going to be longer than that, we will contact you.

Currently we only ship to the United States and Canada.

Orders are generally sent USPS First Class or Parcel Post with Delivery Confirmation unless otherwise noted in the item description. Priority Shipping and Insurance are available upon request. Estimated delivery is 5 to 7 days. Estia Collection is not responsible for delays in shipping caused by USPS or other mail carriers. Other shipping options are available upon request. Additional shipping costs for expedited delivery times or alternative shipping venues will apply.

We do combine shipping and will automatically upgrade your First Class order to Priority when it makes sense to do so and if it saves you shipping costs. Over payments on shipping of more than $2 will automatically be refunded.

PLEASE NOTE: WE DO NOT SHIP TO P.O. BOXES!

Replacement for Lost Items:

Delivery Confirmation is provided for all domestic (US) shipments. USPS sends a notice to us when your package arrives. Occasionally, a package gets lost in transit. In this situation, a claim may be made to USPS in an attempt to track the package. We are happy to assist with this process. If it is discovered USPS lost the package or delivered it to a wrong destination (and the package cannot be recovered), we will provide a replacement or refund up to the purchase price of the item. Shipping costs are not included.

Replacement for Damaged Items:

We prepare all orders for shipment carefully and with quality materials. Still, damage occasionally occurs during shipment. To qualify for a refund or replacement, you must notify us via convo or email within 24 hours of delivery confirmation that the item arrived damaged. USPS generally provides the receiver with a letter stating the item was damaged in transit. Please send us a copy of this notification along with a photo of the damaged item. We will work with you to resolve this issue by providing a refund or replacement for the damaged item.
Additional policies and FAQs
Copyright

The designs and patterns for all Esita Collection products and the images you see on this site belong to Estia Collection and may not be reproduced or used in any way without express written permission. All rights reserved.

Materials

From our material to our packaging we work hard to find environmentally friendly supplies without sacrificing quality.

As all our products are made by hand and use natural materials we there will invariably be some differences from item to item, whether that item is made from natural fibers, clay, or leather. These naturally occurring variations add to the charm and will not affect the quality of the products we offer.

We also custom mix our screen print colors from water-based, solvent free inks. Though we have do have "recipes" we follow, some variations occur from batch to batch, adding to the handmade goodness of each piece we make.