ClayfullyYoursBySara

Cancellations of normal inventory

If you submit a cancellation after the 24 hour window, refund will be subject to 20% restocking fee. Cancellations are not accepted after order has been marked shipped.
Cake deposits : if a cancellation has been requested by buyer and work has already been started. Refund of deposit will be forfeited.

Conditions of return

Buyers are responsible for return shipping costs. Item needs to be return If the item is not returned in its original condition, the buyer is responsible for any loss in value. Or if further damage is incurred.

If return is mailed after 7 days, return will be refused.

Damaged Item

If your purchase was damaged during transit, contact me to receive a replacement. Include in your message a description and photo of the damage to help me see the issue. And almost all my orders will have insurance so I may file a claim.

**If your return passes the 7 day return window, return is forfeited.**

Lost or Stolen Packages

All orders come with a USPS tracking ID, and if the ID has confirmed delivery, we are no longer responsible for the package. The sooner you contact USPS, they can do an investigation and check with your mail carrier, they will check his GPS log to see the exact location it was scanned in. If your tracking shows it's not delivered, then I will do everything I can to find out what happened. Usually filing claims gets the package moving.

International : If you return the item because of duties/tax due. I can not refund original shipping cost, being as in my policies, I do ask International buyers to check for fees associated with import duties for the country they reside in.

Or if item is returned due to insufficient address or unclaimed. Original shipping paid and insurance will not be refunded and postage will need to be paid again.

I accept Etsy Gift Cards, Paypal and Direct Checkout. (Direct Checkout is where buyers can use their credit cards directly on Etsy without using another payment service.)

All orders are shipped in a gift box. All pins are shipped in an organza bag, unless otherwise noted.

I will only ship to the address given to me on the order. If asked for any address adjustments, I will cancel your order and ask you to resubmit your order. I am not responsible for missed messages.

Once payment has been cleared, please allow me up to 2 business days to ship your item. (UNLESS your item is Made To Order (MTO). Please refer to the listing for handling time.)

I only ship Mon - Fri. Any purchases made on Thursday, will ship the following Monday and purchases made on Friday will ship Tuesday.

USA FIRST CLASS : 3 - 5 Business Days
PRIORITY MAIL : 2 - 3 Business Days
EXPRESS : Guaranteed Overnight or Next Day (please factor my handling time)

When you add this item to your cart, in that section, it will show you the different shipping options and their costs. Please factor in my handling time and if the item is MTO - Made To Order of when you item will ship. (Most items have (MTO) listed in the title and the description will give more details to how much time is needed for creation.)


INTERNATIONAL : Up to 4 Weeks

(most locations have this listed as estimated delivery time, please refer to http://postcalc.usps.com to check the estimated delivery times.)

Priority Mail - 6-10 business days
Express - 3-5 business days


International buyers need to be aware of any customs, or other charges that they may be required to pay. The buyer is responsible for paying any charges with a separate transaction between buyer and their country. I do not pay customs charges or include that fee in my shipping costs. Also, items do not get marked as "gift" on the customs tag. This is a violation of US and international law - so please, don't ask.

IMPORTANT: Many countries assess duties and taxes on imported packages. Sometimes these fees can be quite high. If you are uncertain of the amount that you might be assessed, please check it out before making a purchase if you think this could be a problem. Here is an on-line link to copy and paste, that will give you the approximate costs:
www.dutycalculator.com/new-import-duty-and-tax-calculation