ClementineAndThread

::Gorgeous things for crafty humans::

Papamoa, New Zealand
345 Sales

ClementineAndThread is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

ClementineAndThread is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 24, 2016
Welcome to Clementine & Thread, I hope you find something delicious and inspiring to help you get your craft on!
If you have any questions or would like more information about any of our products, please get in touch- I'd be delighted to discuss things with you!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
If, upon receiving your purchase, you are not satisfied with it for whatever reason, please contact me within 30 days of your order date to discuss. I will gladly accept a return of goods in their original condition, and upon receipt and inspection will either exchange or refund you the purchase price minus shipping. Please contact me before returning any goods. Please also note that you are responsible for shipping fees to return the purchase to me.
Payment
I accept payment via PayPal, Direct Checkout and credit card. If you would like to pay by credit card without signing up for a PayPal account, simply click next to the PayPal and credit card symbols during checkout, and you will be given this option. Payment is expected upon purchase. I will try to contact you after 24 hours if I have not received payment. If payment has still not been received after 3 days, I will cancel your order and relist the item.
Shipping
I aim to ship orders within 2 business days of your purchase for embroidery kits, and within 5 business days for hand dyed yarn, as the yarn is often dyed to order.
I ship to the address you have listed in your Etsy and Paypal / Direct Checkout accounts; if you would like things sent to a different address, please let me know upon purchase. Your purchase is being shipped from Australia, and all packages are sent airmail.
I am happy to offer expedited shipping options, please just ask!
To add tracking to international shipments considerably increases the shipping cost - please convo me if you'd like a quote.
I cannot be held responsible for any loss or damage that occurs once the package is with the postal service. However, should your package arrive damaged or get lost in the mail, please let me know and I will do my best to rectify the situation. Please be aware that I have no control or responsibility over any customs duties, fees or taxes your country may impose.
Additional policies and FAQs
Custom Orders: I will gladly consider custom orders! If there is something you are interested that you do not see in my shop, please contact me so that we can discuss working together to make something perfectly crafty just for you!