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CleoAndPoppy

Custom Made Soft Fabric Rag Dolls for Girls & Boys

Grass Valley, California · 1674 Sales

CleoAndPoppy

Custom Made Soft Fabric Rag Dolls for Girls & Boys

Grass Valley, California 1674 Sales On Etsy since 2012

5 out of 5 stars
(551)

Announcement   Welcome to www.etsy.com/shop/CleoAndPoppy - custom made, one-of-a-kind soft fabric dolls, bags and dress up crowns for little girl and boys. Handmade quality, made from organic/natural/eco friendly fibers - cotton, silk and wool. Unique and personalized gifts to your loved one as a first doll and a keepsake.

All of my dolls are handmade to order, with unique and special details that you can choose. You are welcome to explore your own creative self and help me design your own doll, bag or crown...

>Please use the SHOP SECTIONS on the left to navigate my store.

Please contact me with your questions or comments regarding my products and shop. I welcome your custom requests. I also welcome emails at this address: wiesneree [!at] gmail.com

Announcement

Last updated on Oct 22, 2016

Welcome to www.etsy.com/shop/CleoAndPoppy - custom made, one-of-a-kind soft fabric dolls, bags and dress up crowns for little girl and boys. Handmade quality, made from organic/natural/eco friendly fibers - cotton, silk and wool. Unique and personalized gifts to your loved one as a first doll and a keepsake.

All of my dolls are handmade to order, with unique and special details that you can choose. You are welcome to explore your own creative self and help me design your own doll, bag or crown...

>Please use the SHOP SECTIONS on the left to navigate my store.

Please contact me with your questions or comments regarding my products and shop. I welcome your custom requests. I also welcome emails at this address: wiesneree [!at] gmail.com

Eszter Wiesner

Contact shop owner

Eszter Wiesner

Reviews

Average item review
5 out of 5 stars
(551)
Anna Popovici

Anna Popovici on Dec 9, 2016

5 out of 5 stars

Love the mermaid! Amazing and beautiful! Absolutely lovey doll and made to perfection to exact specifications! Wonderful customer service. Thank you.

Cynthia Tschacher

Cynthia Tschacher on Dec 5, 2016

5 out of 5 stars

I wish I had taken a photo of the doll before I gifted it. A true masterpeice. The workmanship is unlike I've ever seen from others. Amazing to work with on customization. The doll brought tears to my niece's mother. Thanks for this! I will definitely be ordering another in the future.

View all 551 reviews

Shop policies

Last updated on January 3, 2015
Welcome to Cleo&Poppy, my little treasured shop on Etsy! Thank you for visiting!

I love sewing, crafting and hope that all my lovely items will bring lots of colors and fun into your life! I work with true quality in mind - in the spirit of old-fashioned craftswomanship.


I design and hand-make each item in my store in the spirit of:
- sustainability (I use primarily recycled and vintage materials)
I only use natural/organic/eco friendly materials of high quality:
-cotton, wool and silk
I keep my design simple, modern and sweet
- to "fall-in-love-with"

All items in my store are made in my non-smoke and pet free studio.

I am always here to respond to any questions or comments you may have regarding my shop and products.

I bring regularly new designs to my store, let yourself surprise any time.

Thank you for your visit or welcome back!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
I accept payments with PayPal and and credit/debit card. Orders are processed once payments have cleared. Please contact me if you are having any problems with payment. Thank you!

Please make payment immediately after placing your order. Any orders not paid for within 24 hours will be subject to cancellation. If there is a delay in payment, please contact me with details. Thank you!

If you wish to cancel an order after payment please convo/email immediately, within 24 hours. Please note if an order has already been shipped a refund will only be possible when the goods are returned.

The item will be shipped to the address listed on your Etsy profile (and not your PayPal address) unless you instruct me differently in your "Notes to Seller".
Shipping
READY MADE items will ship out within 1-2 business days. MADE TO ORDER items will ship in 3-7 business days depending on how busy I am. I will update with the tracking number at the time of shipping. CUSTOM ORDERS will take longer to process!

• DOMESTIC SHIPPING •
For orders in the US, shipping will be by First Class or Priority Mail, depending on what is more economical. For Express Delivery, please contact me about other shipping options.

• INTERNATIONAL SHIPPING •
I ship everywhere - just contact me with what you would like and I can give you the shipping rate. I ONLY ship to the Etsy address specified on your receipt unless otherwise requested.

• SHIPPING RATES •
My shipping prices cover the shipping materials, tracking number and actual delivery charges. If you would like insurance with your order, please let me know.

• COMBINED SHIPPING •
Contact me with what you'd like and your zip code so I can give you combined shipping rates to save you money. I am happy to combine shipping on multiple orders. Contact me first to receive an accurate shipping quote for multiple items. Otherwise, I will refund any shipping overages via PayPal. Any shipping fee over $2.00 charged and not used in shipping your purchase to you will be Pay Pal refunded back to you.

• LOSS / MISPLACEMENT •
I are not responsible for replacing or refunding if a package is not located at the delivered location after delivery was confirmed by USPS. If insurance and tracking is not included, and your order goes missing, CleoAndPoppy is not responsible for replacement. Sadly I can not be held responsible for any damage to the purchased item during transit. I am not responsible for lost packages or lost items in the postal system. If a package goes missing, then we will need to work together to figure out a solution that both sides are satisfied with.

• SENDING AS A GIFT, DUTIES & TAXES •
I cannot be responsible for customs/brokers fee or duty tax, which may occur for international shipments. I cannot mark packages as gifts as this is considered illegal.

• GIFTING, GIFT CARDS & WRAPPING •
I am happy to ship gifts to other addresses and can include a free gift card. Every order, gift or not, is carefully wrapped with tissue paper and packaged in a cardboard box. Please indicate in the "Note To Seller" option or convo me what you would like it to say to the lucky recipient.
Refunds and Exchanges
It is very important to me that you are pleased with your purchase. I want you to be happy.

If you are not happy with your purchase for any reason please contact me. We can work on a solution whether it be a return or exchange

If you wish to return something for some reason please contact me within 3 (three) days of receipt of item(s) so we can work something out. I handle these requests on a case by case basis.

Any refunds will be issued in the same manner as payment was made (minus shipping charges and a restocking fee of 3.5%) as long as the item is returned in the same condition it was shipped.

All returns or exchanges are shipped back to us at customers' expense. We request that customers return items to us using USPS only. Thank you.
Additional policies and FAQs
COLORS
Due to computer color settings, the colors you see might not exactly match the actual colors in the items in my shop. Please note that computer monitors can vary in color. Thanks!

CUSTOM ORDERS
I am happy to accept custom orders! Contact me specific details. Once all of the specifics are determined and a price has been agreed upon, I will create a custom listing for you.

Payment is required before I will begin work on a custom order. Once your item is finished, I will send you pictures for your approval. If you are not happy with the finished product, I will cancel the order and issue a refund.

If your custom order requires me to order specific fabric or materials, I charge a small stocking fee. All fees will be disclosed and agreed upon before custom work begins.

MADE TO ORDER
Please note, that even trying my best, made to order dolls may slightly be different from the one in the picture being hand made product, one-of-a-kind pieces.

FEEDBACK
If you got your item, please leave me feedback to let me know! Giving feedbacks is a great way of establishing trust and keeping track of past transactions. And it is good to know that an order has arrived safely and is being loved. Thank you!

SAFETY
The items having button decoration are not intended for children under 3 years old for safety reasons.

RESERVED LISTINGS
I will hold your reserved listing for 3 days

Thank you for stopping by! I am always here to answer any questions you may have.