An Arts and Crafts movement!
CleosCraft's Shop Policies
Because the items in this shop are dear to me, I want them to be dear to you as well! My hand knitted accessories will be made with the most care and attention, my vintage clothes will not smell of smoke or be dirty, and my artwork will arrive to you signed and shipped with care.
I am grateful for every sale I receive, and hope it shows in my business ethics.
Custom orders will not be started until payment is made. As soon as I receive payment, I start the project.
All other items, as soon as payment is received and I have an address, I send the package within 3-5 days, unless it is a special order, then I ship after I finish making the product. I have never had a cancelled order, but if it is, after it is shipped, I will refund your money, however I will have to keep the shipping amount.
To conserve paper, I usually do not print an invoice to send. If you need one, please let me know!
I ship everything as soon as they are finished/paid for, usually within 3 days. I always try to find the least expensive shipping, unless otherwise specified. If you need a quote on an expedited shipping, I can do that for you.
I can get insurance on a shipment if specified.
Refunds and Exchanges
If you are unhappy with an item, I will refund your money, but not the shipping amount. The money will be refunded as soon as I receive the product back from you. I exchange products as well.
If an item is damaged, I will also refund or exchange with you.
Last Updated November 22, 2011