ClickityClack

Clickity Clack

Traverse City, Michigan · 15996 Sales

ClickityClack

Clickity Clack

Traverse City, Michigan 15996 Sales On Etsy since 2007

5 out of 5 stars
(5385)

Announcement   As of May 25, 2018, we will no longer be selling Internationally. I can no longer deal with all the extra paper work and fees. I am so sorry and will miss all my overseas friends. This is not a decision we take lightly, but feel that we have to cut back our operation at this point in our lives. All the rapid changes are making me physical ill trying to understand and keep up. Again, I am so sorry it has come to this.
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Greetings, and welcome to our shop. Grab your favorite brew, sit down and stay awhile. Our inventory will be constantly changing so stop back often for a visit!

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Please read through the entire listing!! Most of your questions will be answered if you read carefully.
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Please! We have been getting a lot of requests lately for wholesale and consignment. It is in our SHOP POLICIES but I will say it again, WE DO NOT DO WHOLESALE OR CONSIGNMENT!! Been there, done that, not interested in doing it again.

Also....I cannot do your custom design work. I simply do not have the time. I can't keep up with the designs we want to put in the shop as it is!! If you have an idea that we can use in the shop, by all means mention it, but do not expect instant results. Sorry.

Announcement

Last updated on May 18, 2018

As of May 25, 2018, we will no longer be selling Internationally. I can no longer deal with all the extra paper work and fees. I am so sorry and will miss all my overseas friends. This is not a decision we take lightly, but feel that we have to cut back our operation at this point in our lives. All the rapid changes are making me physical ill trying to understand and keep up. Again, I am so sorry it has come to this.
******************************************************************************
Greetings, and welcome to our shop. Grab your favorite brew, sit down and stay awhile. Our inventory will be constantly changing so stop back often for a visit!

********************************************************************************
Please read through the entire listing!! Most of your questions will be answered if you read carefully.
*********************************************************************************
Please! We have been getting a lot of requests lately for wholesale and consignment. It is in our SHOP POLICIES but I will say it again, WE DO NOT DO WHOLESALE OR CONSIGNMENT!! Been there, done that, not interested in doing it again.

Also....I cannot do your custom design work. I simply do not have the time. I can't keep up with the designs we want to put in the shop as it is!! If you have an idea that we can use in the shop, by all means mention it, but do not expect instant results. Sorry.

Ron and Phyllis McIntyre

Contact shop owner

Ron and Phyllis McIntyre

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Reviews

Average item review
5 out of 5 stars
(5385)
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Shop policies

Last updated on May 18, 2018
Hello and welcome to the policies section of our shop. Here you will find all the dull information on the business end of things. Important of course, but not exactly stimulating reading. Things are broken down into sections so you should be able to go to the section you want and find the infomation you need quickly. If you need more information on anything, don't hesitate to e-mail/convo us!

Slide on over to the Profile section of our shop for the more interesting stuff. All about us (like that is exciting), stuff about how we do our crafts and vintage, and, when I'm in the mood, free craft projects for you to try, and other tips and techniques.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Please make sure you actually want the item before you make your purchase order! If you have doubts or questions about an item, contact us before ordering. Refunds and exchanges are costly in time and money for all concerned. But, if you must, you must, so here are the policies regarding it.

Items must be returned in the same condition in which they were sent, in the same box or envelope if possible and with the same care in packaging. Contact us immediately if you intend to return somethng. We will not accept returns more than 7 days past when you received the item. EU countries have up to 14 days past when you receive an item to return it.

If you just change your mind and want to return an item, we will refund the price of the item but not the shipping. You pay the shipping to return the item by the same method of shipment. After we receive the item, we will refund the price of the items through ETSY. You MUST contact us within 7 days of receiving your item to get a refund!

If the item you receive is not what you ordered, not as described or otherwise our fault, we will refund shipping both ways as well as refunding the item price with our sincere apologies. Again, the refund is through ETSY. You MUST contact us within 7 days of receiving your item to get a refund!!

If an item was damaged in transit, please notify us and the Post Office within 10 days of receiving the item. If the item was insured, we will help you with the forms you need. If the item was not insured, we will work with you to make it right. Please notifiy us within ten days, longer than this is NOT acceptable. If you send us photos of the damage immediately upon receipt of your items, we will either replace or refund depending on the circumstances.


If an order is not received. There is tracking available on all USA orders so we should be able to track down your order. It may take awhile, but we will do our best. If the order is totally lost and can't be found, we will help you with USPS forms for lost packages.

Please understand , we do not have control over shipped packages once it leaves our hands! Be absolutely sure that your address is correct on both your payment accounts and Etsy. If you have recently changed your address, it may revert back to your old address several times before the new address is accepted on Etsy! Computers can be very stubborn about changes. We have no way of knowing if the address received is correct...........it is the only one we are provided with so that is where your items will be shipped. We cannot be responsible for orders shipped to an incorrect address so double check to be sure it is correct!!

If all tracking and other resources fail on a order not received, we will refund the item price after 60 days, but not the shipping fees. You need to file a claim with your postal service if your package is not received in a timely fashion and tracking is not helping.

Customized orders cannot be returned.
Payment
We now accept only Etsy Payments.

Please make sure the name and address on your Etsy order matches the name and address on any payment accounts. If they don't, please explain why or fix the problem since it will pop up every time you order something on line. It is for your own protection and mine, so I will question mismatched information!

Buyers from Michigan: We are now charging sales tax on orders in Michigan. The sales tax fee will be added when you pay thru Etsy Payments. Washington state is also charging sales tax on all items shipped to that state. Etsy will be collecting that.

Canceling an order can be a problem because we ship FAST! If you can notify us before we ship, we will gladly cancel the transaction. Otherwise, see refunds and exchanges below.
Shipping
New shipping increases on Jan. 21, 2018. Small parcels will get a bit of a break from last years big hit. US will pay the same for 1 oz. up to 5 oz. and then by the ounce from 5 oz. up to 15.999 oz. First Class USA will still extend up to 15.999 oz (commercial) instead of stopping at 13 oz so that is good. Priority Mail USA is also increasing in price with other changes in packages too.

I am doing my best to get the shipping right, but there will be glitches. We will refund any overpayment as usual. Our USA Priority Mail shipping prices are based on shipping to Zone 8, so if you live closer to Michigan your shipping will be less than it shows on the listings. Hope this helps!


Welcome to the nightmare that is shipping! OK, here is what we do to try and bring you the lowest price and the best service. In the USA we use USPS (United States Postal Service) because we can get pickup at the mailbox or door which saves us a 14 mile round trip to the nearest Post Office. (We don't have the volume in large boxes to have UPS, Fed Ex, etc. stop by.) We can pay for postage, print shipping labels and packing slips on line through ETSY as the orders come in. Etsy now has a "processing" time of 24 to 48 hours before funds are available to us for shipping, so this will slow things down a bit. No more same day shipping, but we can usually manage next day shipping.

We carry a large variety of items in our shop that come in all shapes and sizes. Keeping a large supply of boxes in all sizes is a storage nightmare. USPS carries a good range of box sizes that they will send us free of charge, folded flat. The drawback is, they are for Priority Mail only! Sigh..........

A padded envelope or small boxed parcel weighing under 16 oz. can be shipped first class mail anywhere in the USA for the same by the ounce fee. So we do, usually. (We do add about $2.00 handling fee on padded envelopes to help cover the cost of the envelopes.) The exceptions are light weight things that fit just right in those lovely little Priority Mail boxes that the Post Office furnishes! When the weight is over 15.999 oz., we ship Priority Mail. This includes the Flat Rates and Regional Rates. I do prefer to send vintage breakables by Priority on the theory that the faster it goes and the less handling it receives along the way the less chance of breakage there is!

Here is the way we figure shipping fees on items over a pound. We take the weight and size of the parcel and use the shipping cost to the West Coast. That is about the highest shipping rates for us! We charge retail and the post office gives us a small discount for paying on line which helps us pay for packing materials. The difference between Retail and our discounted price must be at least $2.00 or we will charge the difference as a handling fee. Again, want the actual shipping rate to your address? E-mail/convo us and we'll give you that rate on orders over 16 oz. Please do that BEFORE checking out however, so we can do a custom order for you!

COMBINED ORDERS: If you are ordering several items at once, contact us for the actural shipping/insurance fee BEFORE you check out. We can box up the items and give you a combined shipping rate to your address that could be a lot less expensive than our "guesstiment" listed on the site!

We always combine shipping where we can. We also use Flat Rate and Regional Rates where we can if it is cheaper. However, since we have such a wide variety of items all with different weights and size issues, it is impossible to show combined shipping prices on our listings! It just does not work for us.

We will refund, thru ETSY, shipping that is overpaid by $2.00 or more. So, if you would rather just order from the listing in the shop, you will still pay only the proper amount of shipping.

INSURANCE: We insist on insurance on all breakable Vintage items. We also insist on insurance on any vintage item or combination of vintage items shipped together with a combined value of over $100.00. If you want insurance on any other item, just let us know and we will add the insurance fee to the invoice. If insurance is required we will make a note of it in the item description and add it to the shipping fees.

USPS is now offering insurance on items up to $100.00 in total value shipped Priority Mail free of charge in the USA.

Insurance is always a good idea for orders over $100.00.

DELIVERY CONFIRMATION: We include Delivery Confirmation on all orders in the USA. Tracking is also included in shipments within the USA.

PACKING MATERIALS: We use padded envelopes, usually bubble wrap, for flat things like puzzles. We use USPS Priority Mail boxes which are made of recycled materials and we scrounge used boxes from local stores. For inside cushioning we use newspaper, previously used packing peanuts, bubble wrap (some new, some used). We collect used packing materials from a number of local stores and factories. It saves us, and you, money and the businesses don't have to pay to have someone haul old packing materials away. It's a win-win situation!

LOCAL PICKUP: If you live close by and want to pick up your items, that's fine with us. Just let us know what you want ahead of time so we can have it ready for you. Just remember.....we do not have a store or even an organized warehouse, nor regular hours. You cannot just drop in and shop!! We really don't encourage "shoppers" at our home. Even I can't find items in the back room! Ron is the only one who knows where things are......sort of. You really need to shop on-line to see what is available. Since we live out in the country, a meeting in Traverse City could be arranged on our day in town if you prefer. We won't deliver to your door, but we don't mind meeting you someplace we are going anyway!

GIFT SHIPPING: We will ship to a "Giftee's" address if explanations are made and instructions are clear as to where the item is to be shipped. Please don't just give a different name and address as a shipping address that doesn't match your Etsy name and address. Now that would be very confusing for me.
Additional policies and FAQs
CONTACTING US: The easiest way to contact us is through Etsy's convos. Just look for the "contact seller" button, click on it, and type away. This works just like e-mail but it goes through Etsy so it won't get spammed! If that makes you nervous, you can e-mail us direct at clickclackcol [!at] aol.com, but you might wind up in the spam file. Be sure to put something in the subject line that lets us know you're not spam!!

WHOLESALE, BULK, CONSIGNMENT: We are retired! We no longer do wholesale, bulk or consignment selling! Don't ask and I won't be forced to throw things at you. If you are talking about a smaller quanity, like maybe a dozen of something, we might consider it depending on what it is. It probably won't hurt to ask.........I have a bad shoulder so my aim is not real good. We do not give discounts on "bulk" orders!

CUSTOM ORDERS: see above! Actually, we will do some customizing of our regular items if it is not too involved. There will be a one time $10.00 design fee for simple changes. If you want bigger changes, you can ask, but be prepared to duck! We will NOT do customized design work just for you that we cannot sell to other customers in our shop. It is too time consuming for us and too expensive for you.

CUSTOM CUTS: Ordering custom cuts: If you only want part of a set, the sets are broken down and priced individually so you can do this. Just convo us through Etsy with a detailed list of the items you want. Please list the set Name, then the item ID and name and how many you want of each item. Remember, I cannot see what is in your shopping cart! We will also need a ZIP-CODE (USA) in order to figure shipping. Any custom order MUST total at least $5.00 to make shipping/handling practical for both of us!


Unfortunately, we have been having a slight problem with customers ordering custom cuts of certain items (like 20 large mushrooms from the Mushroom/toadstool Set or just one of this and one of that from a number of sets) and then never paying for them. This is time consuming for us in the first place and then almost impossible to re-sell if the customer just walks away. So, we are going to ask for a non-refundable deposit on these orders BEFORE we start cutting with the balance due when we finish and are ready to ship. If you are one of our regular repeat customers, this will not apply to you. We are not happy with this arrangement because we like to trust our customers, but this seems to be a growing problem.

GIFT WRAPPING: At this time we are not offering gift wrapping. We will send an item to a "gift address" and include a note saying who it is from, but not wrapping. I'm just not very good at it and Ron is hopeless!

FEEDBACK: Leaving feedback is important. It lets other buyers know if we are doing a good job or not. So of course we only want positive feedback! If you have a problem with an order, please contact us and let us try to solve the problem BEFORE you leave feedback. We can no longer leave feedback for our customers ! Etsy has removed that option for sellers.

ALLERGY CONCERNS: Etsy said we should let our customers know about our home. OK. We are non-smokers and I don't let anyone else smoke in our house either. That said, we can't guarantee that our vintage items come from non-smoking households. I do wash all the glass, china, and silver before it is sold.

We live in the country and we have pets and poultry. We have several cats and a Rottweiler mix dog. That means we also have a rather large dog door so we don't have to play doorman all the time, and that means the cats can bring in just about anything they can haul through that door. Soooooo, we have the occasional wild bird flying around the kitchen, chipmunks and gophers to be rescued and tossed back outside etc., etc. Their latest thing to bring in is nightcrawlers. I think they want Ron to go fishing and bring them some fresh fish. They are just furnishing the bait, doing their part! The chickens (truly free range) only wander in if someone leaves the door open, they haven't figured out the dog door yet. With all this coming and going, pollen does make it's way in to both the house (where I work) and the pole barn (where Ron works). We have 4 large black walnut trees, 2 mulberry trees, an English walnut tree, a mountain ash, a silver maple and lots of lilacs around the house and lots of pines and sugar maple and apple trees across the pasture. Lots of other outside flowering plants and veggie garden stuff in the summer. Oh, and I also have a lot of houseplants. And, since we live in farm country, someone is always plowing something, or spreading something or harvesting something. If you have allergy concerns, please contact us.


There, I think I have finally reached the end of this novel, but if you can think of anything I've missed, please let me know!

Phyllis McIntyre