ClickityClack

Clickity Clack

12469 Sales

ClickityClack

Clickity Clack

12469 Sales On Etsy since 2007

5 out of 5 stars
(4523)

Announcement   NEW POLICY: We are having a storage problem for all the things in our shop. We have always tried to keep at least 5 of each item in stock, but that is now creating a problem. We are simply running out of storage room!! So, we are going to try something new for us. Slower selling items and items that don't usually sell in multiples are going to be listed as 1 or 2 available. Ron will cut these as needed. You can still purchase multiples by convo-ing us with your requests. It may be a little slower shipping on some items, but in order to bring you new items, we need to reorganize a bit. We will also be taking a hard look at some items and will be discontinuing a few of them. We hope this will work out for all concerned.
****************************************************************************** Greetings, and welcome to our shop. Grab your favorite brew, sit down and stay awhile. Our inventory will be constantly changing so stop back often for a visit!

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Please read through the entire listing!! Most of your questions will be answered if you read carefully.
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Please! We have been getting a lot of requests lately for wholesale and consignment. It is in our SHOP POLICIES but I will say it again, WE DO NOT DO WHOLESALE OR CONSIGNMENT!! Been there, done that, not interested in doing it again.

Also....I cannot do your custom design work. I simply do not have the time. I can't keep up with the designs we want to put in the shop as it is!! If you have an idea that we can use in the shop, by all means mention it, but do not expect instant results. Sorry.

Announcement
Last updated on Feb 11, 2016

NEW POLICY: We are having a storage problem for all the things in our shop. We have always tried to keep at least 5 of each item in stock, but that is now creating a problem. We are simply running out of storage room!! So, we are going to try something new for us. Slower selling items and items that don't usually sell in multiples are going to be listed as 1 or 2 available. Ron will cut these as needed. You can still purchase multiples by convo-ing us with your requests. It may be a little slower shipping on some items, but in order to bring you new items, we need to reorganize a bit. We will also be taking a hard look at some items and will be discontinuing a few of them. We hope this will work out for all concerned.
****************************************************************************** Greetings, and welcome to our shop. Grab your favorite brew, sit down and stay awhile. Our inventory will be constantly changing so stop back often for a visit!

********************************************************************************
Please read through the entire listing!! Most of your questions will be answered if you read carefully.
*********************************************************************************
Please! We have been getting a lot of requests lately for wholesale and consignment. It is in our SHOP POLICIES but I will say it again, WE DO NOT DO WHOLESALE OR CONSIGNMENT!! Been there, done that, not interested in doing it again.

Also....I cannot do your custom design work. I simply do not have the time. I can't keep up with the designs we want to put in the shop as it is!! If you have an idea that we can use in the shop, by all means mention it, but do not expect instant results. Sorry.

Ron and Phyllis McIntyre

Contact shop owner

Ron and Phyllis McIntyre

Michigan Puzzle, Unfinished Pine
US$9.00
Little Elephant Puzzle, Unfinished Pine
US$6.00
Tyrannosaurus Puzzle, Unfinished Pine
US$7.00
Puppy Puzzle, Unfinished Pine
US$6.00
Triceratops Puzzle, Unfinished Pine
US$8.00
Brontosaurus Puzzle, Unfinished Pine
US$8.00
Shark Puzzle of Unfinished Pine
US$8.00
Stegosaurus Puzzle, Unfinished Pine
US$9.00
Pony Puzzle, Unfinished Pine
US$6.00
Big Elephant Puzzle, Unfinished Pine
US$9.00
Pig Puzzle, Unfinished Pine
US$6.00
Dairy Cow Puzzle, Unfinished Pine
US$7.00
Scotty Dog Puzzle, Unfinished Pine
US$7.00
Whale Puzzle, Unfinished Pine
US$7.00
Pacing Horse (Morgan) Puzzle, Unfinished Pine
US$9.00
Sitting Cat Puzzle , Unfinished Pine
US$7.00

Reviews

Average item review
5 out of 5 stars
(4523)
Lynnsdaughter

Lynnsdaughter on Aug 24, 2016

5 out of 5 stars

Very good product and service, highly recommended! A++

Lynnsdaughter

Lynnsdaughter on Aug 24, 2016

5 out of 5 stars

Great Easy seller, love it, thanks again!

thelovedpeg

thelovedpeg on Aug 23, 2016

5 out of 5 stars

One of my favorite etsy vendors to work with. So fast and perfect quality!

View all 4523 reviews

Shop policies

Last updated on April 16, 2016
Hello and welcome to the policies section of our shop. Here you will find all the dull information on the business end of things. Important of course, but not exactly stimulating reading. Things are broken down into sections so you should be able to go to the section you want and find the infomation you need quickly. If you need more information on anything, don't hesitate to e-mail/convo us!

Slide on over to the Profile section of our shop for the more interesting stuff. All about us (like that is exciting), stuff about how we do our crafts and vintage, and, when I'm in the mood, free craft projects for you to try, and other tips and techniques.

Accepted payment methods

Payment
At this time, we only accept payment through PayPal. And here's why! You select an item you wish to purchase. You click on "Pay with PayPal" as you finalize your order, transfer to the PayPal site and pay for your purchase. PayPal handles all the credit cards, e-checks and currency exchanges and credits our account with the correct amount for the transaction. They send us a notification confirming your payment. We bring up the transaction on PayPal and PayPal allows us to figure shipping (thru USPS), pay the postage, print a shipping label and arrange for a mail pickup at our door. Easy and fast for both buyer and seller!

Since we only accept PayPal payments, payment is expected within 24 hours of the purchase order, so be sure you follow through and click on the "Pay with PayPal" button at the end of the purchase order! Your order is not complete until you do. E-checks sent to PayPal will take 4 or 5 days to clear and we will ship as soon as PayPal notifies us that the e-check has cleared.

Please make sure the name and address on your Etsy order matches the name and address on PayPal. If they don't, please explain why or fix the problem since it will pop up every time you order something on line. It is for your own protection and mine, so I will question mismatched information!

Buyers from Michigan: We are now charging sales tax on orders in Michigan. The sales tax fee will be added when you pay thru PayPal.

Canceling an order can be a problem because we ship FAST! If you can notify us before we ship, we will gladly cancel the transaction. Otherwise, see refunds and exchanges below.
Shipping
New shipping increases on Jan. 17, 2016. The biggest hit is to small parcels both US and International. US will pay the same for 1 oz up to 8 oz which kind of averages out but the lighter packages will be paying a bigger share. First Class USA will now extend up to 15.999 oz instead of stopping at 13 oz so that is good. Priority Mail USA is also increasing in price with other changes in packages too.

International Shipping will see the biggest changes. First Class from 1 oz up to 12 oz will be the same price so your smaller packages will take the biggest hit. There are only 4 weight categories now in First Class International instead of the 17 we had before between 1 ounce and 4 pounds. Check with us if you want to order more to fill your box up to the weight limit in each category. Indemnity insurance on Priority packages is no more. Instead there will be free insurance for items valued up to $200 shipped Priority International which may work out better for all. You can still purchase insurance if you need more coverage.

I am doing my best to get the shipping right, but there will be glitches. We will refund any overpayment as usual. USA Priority Mail shipping prices are based on shipping to Zone 8, so if you live closer to Michigan your shipping will be less than it shows on the listings. Hopes this helps! Shipping is always a nightmare!!


Welcome to the nightmare that is shipping! OK, here is what we do to try and bring you the lowest price and the best service. In the USA we use USPS (United States Postal Service) because we can get pickup at the mailbox or door which saves us a 14 mile round trip to the nearest Post Office. (We don't have the volume in large boxes to have UPS, Fed Ex, etc. stop by.) We can pay for postage, print shipping labels and packing slips on line through PayPal as the orders come in. This allows us to process your order and usually get it in the mail and on it's way to you in 24 hours or less.

We carry a large variety of items in our shop that come in all shapes and sizes. Keeping a large supply of boxes in all sizes is a storage nightmare. USPS carries a good range of box sizes that they will send us free of charge, folded flat. The drawback is, they are for Priority Mail only! Sigh..........

A padded envelope or small parcel weighing under 16 oz. can be shipped first class mail anywhere in the USA for the same by the ounce fee. So we do, usually. (We do add about $1.50 handling fee on padded envelopes to help cover the cost of the envelopes.) The exceptions are light weight things that fit just right in those lovely little Priority Mail boxes that the Post Office furnishes! When the weight is over 15.999 oz., we ship Priority Mail. This includes the Flat Rates and Regional Rates. Items that weigh over 4 pounds or are in "oversize" boxes we will ship Parcel Select where appropriate. The difference in shipping price between Priority Mail and Parcel Select does not become a big factor until you are shipping something heavier farther away.... like Michigan to California or Florida. You can upgrade to Priority Mail or downgrade to Parcel Select by sending us an e-mail/convo. If we have the right size box on hand, we don't mind. I do prefer to send vintage breakables by Priority on the theory that the faster it goes and the less handling it receives along the way the less chance of breakage there is!

Here is the way we figure shipping fees on items over a pound. We take the weight and size of the parcel and use the shipping cost to the West Coast. That is about the highest shipping rates for us! We charge retail and the post office gives us a small discount for paying on line which helps us pay for packing materials. The difference between Retail and our discounted price must be at least $1.50 or we will charge the difference as a handling fee. Again, want the actual shipping rate to your address? E-mail/convo us and we'll give you that rate on orders over 16 oz. Please do that BEFORE checking out however, so we can do a custom order for you!

COMBINED ORDERS: If you are ordering several items at once, contact us for the actural shipping/insurance fee BEFORE you check out. We can box up the items and give you a combined shipping rate to your address that could be a lot less expensive than our "guesstiment" listed on the site!

We always combine shipping where we can. We also use Flat Rate and Regional Rates where we can if it is cheaper. However, since we have such a wide variety of items all with different weights and size issues, it is impossible to show combined shipping prices on our listings! It just does not work for us.

We will refund, thru PayPal, shipping that is overpaid by $2.00 or more. So, if you would rather just order from the listing in the shop, you will still pay only the proper amount of shipping.

INSURANCE: We insist on insurance on all breakable Vintage items. We also insist on insurance on any vintage item or combination of vintage items shipped together with a combined value of over $50.00. If you want insurance on any other item, just let us know and we will add the insurance fee to the invoice. If insurance is required we will make a note of it in the item description and add it to the shipping fees.

USPS is now offering insurance on items up to $50.00 in total value shipped Priority Mail free of charge in the USA.

Insurance is always a good idea for orders over $50.00.

DELIVERY CONFIRMATION: We include Delivery Confirmation on all orders in the USA. Tracking is also included in shipments within the USA.

INTERNATIONAL ORDERS have tracking available on Priority International only. Some countries are now offering tracking on First Class parcels, but most do not. These countries are now offering tracking on First Class parcels as well as Priority packages: Canada, Australia, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Portugal, Singapore, Spain and Switzerland.

PACKING MATERIALS: We use padded envelopes, usually bubble wrap, for flat things like puzzles. We use USPS Priority Mail boxes which are made of recycled materials and we scrounge used boxes from local stores. For inside cushioning we use newspaper, previously used packing peanuts, bubble wrap (some new, some used). We collect used packing materials from a number of local stores and factories. It saves us, and you, money and the businesses don't have to pay to have someone haul old packing materials away. It's a win-win situation!

LOCAL PICKUP: If you live close by and want to pick up your items, that's fine with us. Just let us know what you want ahead of time so we can have it ready for you. Just remember.....we do not have a store or even an organized warehouse, nor regular hours. You cannot just drop in and shop!! You really need to shop on-line to see what is available. Since we live out in the country, a meeting in Traverse City could be arranged on our day in town if you prefer. We won't deliver to your door, but we don't mind meeting you someplace we are going anyway!

GIFT SHIPPING: We will ship to a "Giftee's" address if explanations are made and instructions are clear as to where the item is to be shipped. Please don't just give a different name and address as a shipping address that doesn't match your Etsy OR your PayPal name and address. Now that would be very confusing for me.

INTERNATIONAL SHIPPING: We have included rates on most items to a growing list of countries and will gladly ship to other places. We will ship to most places if the country permits the item. The buyer is responsible for all custom fees, taxes and any other surprises that might pop up. Please contact us for shipping rates before you buy if your country is not on our shipping list. We will be glad to put the item in the "backroom" for you until we get things figured out. We will then do a custom order for you with the right shipping price on the listing.

We can now print out Custom Forms through Etsy for even First Class International so we can ship International orders out as quickly as domestic mail. However, First Class International will take 6 to 15 business days or more to reach you after we ship. Priority International is 6 to 10 business days.
Refunds and Exchanges
Please make sure you actually want the item before you make your purchase order! If you have doubts or questions about an item, contact us before ordering. Refunds and exchanges are costly in time and money for all concerned. But, if you must, you must, so here are the policies regarding it.

Items must be returned in the same condition in which they were sent, in the same box or envelope if possible and with the same care in packaging. Contact us immediately if you intend to return somethng. We will not accept returns more than 7 days past when you received the item. EU countries have up to 14 days past when you receive an item to return it.

If you just change your mind and want to return an item, we will refund the price of the item but not the shipping. You pay the shipping to return the item by the same method of shipment. After we receive the item, we will refund the price of the items through PayPal. You MUST contact us within 7 days of receiving your item to get a refund! Or, in the case of EU countries only, 14 days.

If the item you receive is not what you ordered, not as described or otherwise our fault, we will refund shipping both ways as well as refunding the item price with our sincere apologies. Again, the refund is through PayPal. You MUST contact us within 7 days of receiving your item to get a refund!!

If an item was damaged in transit, please notify us and the Post Office within 10 days of receiving the item. If the item was insured, we will help you with the forms you need. If the item was not insured, we will work with you to make it right. Please notifiy us within ten days, longer than this is NOT acceptable. If you send us photos of the damage immediately upon receipt of your items, we will either replace or refund depending on the circumstances.

Damaged items on International orders: Because of the high shipping rates on small items, we can no longer REPLACE broken items. If you send us photos of the damaged items, we will REFUND the cost of the items. If you are a regular customer, we could include a replacement with your next order instead of a refund if you wish. I'm sorry, but it makes no sense to pay a $15.00 shipping fee to replace a $ .50 item.

If an order is not received. There is tracking available on all USA orders so we should be able to track down your order. It may take awhile, but we will do our best. If the order is totally lost and can't be found, we will help you with USPS forms for lost packages. International orders are more difficult to track if sent First Class and could be just slow, some countries now have tracking on First Class parcels. Priority International does have tracking and we will do our best to track your package down. We will help you with any forms you need to help find your package. Once shipping switches from USPS handling to your country's postal service it is more difficult for us to track so you may have to do the tracking from your end.

Please understand , we do not have control over shipped packages once it leaves our hands! Be absolutely sure that your address is correct on both PayPal and Etsy. If you have recently changed your address, it may revert back to your old address several times before the new address is accepted on PayPal and Etsy! Computers can be very stubborn about changes. We have no way of knowing if the address received is correct...........it is the only one we are provided with so that is where your items will be shipped. We cannot be responsible for orders shipped to an incorrect address so double check to be sure it is correct!!

If all tracking and other resources fail on a order not received, we will refund the item price after 60 days, but not the shipping fees. You need to file a claim with your postal service if your package is not received in a timely fashion and tracking is not helping.

Customized orders cannot be returned.
Additional policies and FAQs
CONTACTING US: The easiest way to contact us is through Etsy's convos. Just look for the "contact seller" button, click on it, and type away. This works just like e-mail but it goes through Etsy so it won't get spammed! If that makes you nervous, you can e-mail us direct at clickclackcol [!at] aol.com, but you might wind up in the spam file. Be sure to put something in the subject line that lets us know you're not spam!!

WHOLESALE, BULK, CONSIGNMENT: We are retired! We no longer do wholesale, bulk or consignment selling! Don't ask and I won't be forced to throw things at you. If you are talking about a smaller quanity, like maybe a dozen of something, we might consider it depending on what it is. It probably won't hurt to ask.........I have a bad shoulder so my aim is not real good. We do not give discounts on "bulk" orders!

CUSTOM ORDERS: see above! Actually, we will do some customizing of our regular items if it is not too involved. There will be a one time $10.00 design fee for simple changes. If you want bigger changes, you can ask, but be prepared to duck! We will NOT do customized design work just for you that we cannot sell to other customers in our shop. It is too time consuming for us and too expensive for you.

CUSTOM CUTS: Ordering custom cuts: If you only want part of a set, the sets are broken down and priced individually so you can do this. Just convo us through Etsy with a detailed list of the items you want. Please list the set Name, then the item ID and name and how many you want of each item. Remember, I cannot see what is in your shopping cart! We will also need a ZIP-CODE (USA) or COUNTRY (outside the USA) in order to figure shipping. Any custom order MUST total at least $2.00 to make shipping/handling practical for both of us!

Unfortunately, we have been having a slight problem with customers ordering custom cuts of certain items (like 20 large mushrooms from the Mushroom/toadstool Set or just one of this and one of that from a number of sets) and then never paying for them. This is time consuming for us in the first place and then almost impossible to re-sell if the customer just walks away. So, we are going to ask for a non-refundable deposit on these orders BEFORE we start cutting with the balance due when we finish and are ready to ship. If you are one of our regular repeat customers, this will not apply to you. We are not happy with this arrangement because we like to trust our customers, but this seems to be a growing problem.

GIFT WRAPPING: At this time we are not offering gift wrapping. We will send an item to a "gift address" and include a note saying who it is from, but not wrapping. I'm just not very good at it and Ron is hopeless!

FEEDBACK: Leaving feedback is important. It lets other buyers know if we are doing a good job or not. So of course we only want positive feedback! If you have a problem with an order, please contact us and let us try to solve the problem BEFORE you leave feedback. We can no longer leave feedback for our customers ! Etsy has removed that option for sellers.

ALLERGY CONCERNS: Etsy said we should let our customers know about our home. OK. We are non-smokers and I don't let anyone else smoke in my house either. That said, we can't guarantee that our vintage items come from non-smoking households. I do wash all the glass, china, and silver before it is sold.

We live in the country and we have pets and poultry. We have several cats and a German Shepard mix dog. That means we also have a rather large dog door so we don't have to play doorman all the time, and that means the cats can bring in just about anything they can haul through that door. Soooooo, we have the occasional wild bird flying around the kitchen, chipmunks and gophers to be rescued and tossed back outside etc., etc. Their latest thing to bring in is nightcrawlers. I think they want Ron to go fishing and bring them some fresh fish. They are just furnishing the bait, doing their part! The chickens (truly free range) only wander in if someone leaves the door open, they haven't figured out the dog door yet. With all this coming and going, pollen does make it's way in to both the house (where I work) and the pole barn (where Ron works). We have 4 large black walnut trees, 2 mulberry trees, an English walnut tree, a mountain ash, a silver maple and lots of lilacs around the house and lots of pines and sugar maple and apple trees across the pasture. Lots of other outside flowering plants and veggie garden stuff in the summer. Oh, and I also have a lot of houseplants. And, since we live in farm country, someone is always plowing something, or spreading something or harvesting something. If you have allergy concerns, please contact us.


There, I think I have finally reached the end of this novel, but if you can think of anything I've missed, please let me know!

Phyllis McIntyre