Needle felted Waldorf Dolls, Angels, Fairies and more
CloudBerryCrafts' Shop Policies
Welcome to my store of needle felted magic!!!! I hope you like my handmade creations, which have been made using only best quality natural materials, love and a lot of imagination and creativity.
I enjoy makin custom orders, so please if you have any ideas, contact me.
Love and Light,
I will send ready items within 48 hours of funds clearing.
Made to order items will take time to complete, as stated on each individual listing. After completion they will be sent within 24 hours. A deposit of 25% will be required at the time of order - this is non refundable- to cover labor involved.
ALL PRICES QUOTED FOR CUSTOM OR OTHER ORDERS ARE IN US DOLLARS- PLEASE NO EXEPTIONS!
When you purchase an item, I will send it to your address by first class mail within two business days from receipt of payment. Often items are sent within 24 hours- PLEASE make sure you CHECK YOUR SHIPPING ADDRESS, that it is correct. Once the parcel has been shipped there is nothing I can do.
Please do let me know if anything has gone wrong with shipment, although I can not take responsibility for this. I want you to be fully satisfied with my service - I do care, so please do contact me via message, should you have any concerns.
The packaging I use is recycled material, when available.If you prefer that I use new packaging, please let me know and I will let you know the additional cost involved.
If you woud like to have TRACKING SERVICE (available to a few selected countries) or INSURED postage, please let me know as there will be additional charges.
Please note that the buyer is responsible for any additional duty or tax deemed necessary by your country's officials- as these are nearly impossible to predetermine.
Buyer is also responsible for finding out prior to purchase what item's are not allowed to be sent to your country or state- some countries are very strict about what is/ is not allowed in to the country- I will not take responsibility for item's that are delayed or confiscated or occur additional cost's by custom's. I have to by law fill in a customs declaration form, for every international shipment, with accurate and detailed information about contents, prior to shipping the parcel.
I LOVE AND thoroughly enjoy making custom orders- and would love to make your ideas come true- please be understanding of the fact that my store operates in the US Currency. So ALL PRICES QUOTED FOR CUSTOM OR OTHER ORDERS ARE IN US DOLLARS- EVEN IF YOU DO NOT( OR I DO NOT) LIVE IN THE US- THIS IS THE CURRENCY FOR MY STORE- IT MAKES THINGS SIMPLER TO OPERATE IN ONE CURRENCY ONLY AND THIS IS THE CHOSEN ONE FOR MY STORE- PLEASE NO EXEPTIONS! NO DISCOUNTS APPLY FOR ASSUMING DIFFERENTLY- THANKS FOR YOUR UNDERSTANDING!
Thank you and hope you will enjoy my creations.
Refunds and Exchanges
I take full responsibility of all my actions -with any problem please feel free to contact me and we will find a fair way to solve problems.
Refunds will be done if there is a reasonable reason. No refunds on postage, and buyer will have to pay for postage, in the event that product should have to be returned.
Additional Policies and FAQs
Please note that due to the fragile nature of needle felted items- they are best suited for gentle play or display only. Most of my designs are not intended to be toys for under three year old children, as loose fibers may pose a choking hazard.
Any questions, please ask by convo.
Thanks for looking!
Last Updated November 26, 2014