JADE & GEMSONE BEADS CUSTOM DESIGNED NECKLACES
CloudPineStudio's Shop Policies
♥♥♥♥ WELCOME TO CLOUD PINE STUDIO♥♥♥♥
In this shop, you will find a treasure chest of Original Design, handcrafted Jewelry, made with high quality gemstone beads and other natural materials like fresh water pearls , amber and coral.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
Payments are accepted through PayPal on Etsy. Upon arrival of notice of sale from PayPal that payment is paid in full, ( plus Sales Tax within California) , your item will be packed for shipping. You will receive updates until the order is shipped. You will receive all the shipping information when your package is shipped.
For residents of Los Angeles, Los Angeles sales tax rate is 9% and for residents of California it is 7.5%. For residents of other states within the USA and outside of the USA there is no sales tax.
1- Within the U.S., at this time, complimentary USPS, First Class with Tracking, with expected delivery within 3-5 days. Complimentary Priority Mail is offered on some items. Upgrade to Overnight Delivery within the U.S. is available and it starts from $26.50.
2- We ship internationally, Priority International, Flat Rate $26.50. For some parts of Europe and Australia.
3- DAMAGED AND LOST GOODS:This shop is not responsible for damaged or lost packages in transit.
Refunds and Exchanges
RETURN FOR EXCHANGE / RETURN FOR REFUND
At Cloud Pine Studio, we always make the best efforts to guarantee that you are happy with your transaction. However,
1- REGULAR PURCHASE:
If the purchaser is not happy with the shipped item, we will Exchange the item or Refund the purchase price minus the shipping cost of $10.00 if we shipped the item Complimentary. In California sales tax will be returned. Shipping fee to send the item back, is the purchaser's responsibility.
REGULAR PURCHASES RETURN FOR REFUND: a purchaser only needs to contact Cloud Pine Studio and communicate the problem IMMEDIATELY UPON DELIVERY. The purchaser is to ship the item in its ORIGINAL CONDITION with Original Wrappings and Tags Attached: Unworn, Undamaged, and Unaltered in any shape or form and WITHIN 48 HOURS of its delivery. When we receive the item and after thorough inspection to make sure there are no damages, the purchase will be refunded.
** NO EXCHANGES OR RETURNS FOR REFUND WILL BE ACCEPTED FOR: ITEMS WITHOUT THE PRICE AND ITEM TAGS, DAMAGED/ BROKEN ITEMS, USED/ WORN/ ALTERED ITEMS in any shape or form.
2 - CUSTOM ORDER / SPECIAL ORDER PURCHASES:
For any Special Order upon finalizing the details/ by agreement, full payment of the Special Order is to be made. The Custom Order/ Special Order's gemstones and choices of color and other related material are going to be purchased from the supplier and handcrafted upon client's instructions. Shipping and delivery will conclude the Special/ Custom order transaction.
NO RETURN / NO REFUND OR EXCHANGE FOR CUSTOM ORDERS/ SPECIAL ORDERS / MODIFIED MEASUREMENTS WILL BE ACCEPTED.
3- FOR: SPECIAL DEALS / DISCOUNTED ITEMS / PURCHASED ON PAYMENT PLAN / INSTALLMENT: NO RETURN FOR REFUND OR EXCHANGE WILL BE ACCEPTED.
Additional Policies and FAQs
PAY BY INSTALLMENT: with a deposit and by mutual agreement.
Should a client cancel the "pay by installment" or "Reserve", after five days have passed, I retain $50.00 to cover re- listing and the time spent for staging & re- shooting pictures.
Cloud Pine Studio DBA: The Jade Merchant.
Cloud Pine Studio is located in Los Angeles, California, USA.
For direct address, please contact us via Etsy or at:
cloudpinestudio [!at] gmail.com
Last Updated October 17, 2015