CoastJewelleryDesign

It is extremely important to us that you are 100% satisfied with your purchase and if for any reason that is not the case, please contact us before leaving a review or returning an item and we will do our very best to address any concerns you may have.

Once you have received your order, you have 14 days to contact us to request a cancellation , then a further 14 days to return the item(s) to us. The order must be returned to us with its original packaging and unworn condition
Items that are made to order or personalised or whose prices fluctuate due to market activity beyond our control are exempt from this policy and therefore may not be eligible for return / refund. Returns received outside these dates will not be accepted.
For hygiene reasons this policy also does not apply to earrings.

Returned International orders must also clearly state 'RETURN' on the front of the outer packaging.

If you wish to exchange an item, the original order must be returned to us with its original packaging and unworn condition within 14 days of receipt. We will then dispatch your new order and charge you the difference in order value plus return shipping.

We cannot accept liability for any items that are lost in transit. We therefore advise that you use an appropriate / tracked postal service to return your order. Please also ensure that your return postal address is clearly marked on the back of the packet and our returns authorisation number on the front.

For all returns or exchanges please contact us prior to shipping. We reserve the right to charge a re-stocking or handling fee for items received, which do not adhere to these terms & conditions. Unauthorised returns will not be accepted and any additional costs imposed by the postal service due to incorrect stamps / labels being used will be deducted from the original purchase value / refund due. The cost of return shipping is the buyers responsibility.

It is the buyers responsibility to collect or re-arrange any undelivered items from their local sorting office. Items returned to us through non-delivery, will be classed as unauthorised and subject to re-stocking / handling fees. Original P&P costs will not be refunded.

Our jewellery is handmade to the highest standards. Over time natural wear will occur e.g scratches, wear/friction marks in line with frequency of use. We will not replace or refund any item that has incurred natural wear, accidental damage or if the item has been altered in any way.

Damage incurred due to faulty workmanship within 3 months of the original purchase date will be repaired free of charge. We reserve the right to replace any such items with a suitable alternative if the original item cannot be repaired. In all cases the items(s) will need to be returned to us and we will advise you of the repair / replacement procedure.

We accept Paypal, and all major credit cards. We cannot dispatch your item(s) until full payment has been received. If payment made through Paypal or credit card is declined, the order will be cancelled and the item will be re listed..

We normally dispatch within 2-3 working days of receiving your order. Special commissions and made to order items e.g rings take slightly longer, 5-7 working days.
UK standard delivery time from dispatch is usually within 2-3 working days.
RM Special Delivery is offered as an upgrade for UK orders and is a tracked next working day delivery service

US and European deliveries normally take 7-10 working days but may take longer due to customs / importation procedures. Please note that from January 2018, all overseas deliveries will be sent using a tracked service. Any customs and duty fees incurred due to international shipping are the responsibility of the buyer.

It is the buyers responsibility to ensure the delivery address provided is correct. We cannot accept any liability for delayed, lost or undelivered items due to incorrect or incomplete information. Please also note we will only dispatch to the buyers registered Etsy account address.

Your order will require a signature on delivery. If you are not available, then your order will be held by your local sorting office and a delivery card will give instructions on how to collect or re-arrange delivery. Please note that there is a limited time-frame for doing this and any uncollected orders may be returned. All original postal and any additional postal / importation fees charged to us as a result of this happening, will be deducted from any refund due. We also reserve the right to charge a re-stocking fee if an order is returned damaged, incomplete or is received more than 35 working days after the original dispatch date.

If you have not received your delivery within 21 working days of receiving a dispatch notification, please let us know immediately. We are unable to process or investigate any claim of non-delivery, 30 working days after dispatch.

Packaging - we keep our packaging to a minimum to avoid unnecessary waste and keep postal costs low. All items are however dispatched in Coast Jewellery gift box.

Selecting the Etsy 'Marked as Gift' option removes pricing information from the order confirmation and allows you to include a gift message. It does not include a gift wrapping service.

Articles below a certain weight are exempt from UK hallmarking. The exemption
weight is based on the weight of the precious metal in the article, excluding stones etc. For silver this weight is 7.78g and therefore only items above this weight sold in the UK will carry our hallmark / silver stamp.
For further information please refer to the hallmarking act (1973) which is available at https://theassayoffice.co.uk/uploads/pdfs/act-legislation.pdf

"ETSY is an online marketplace made up of over 1 million individual shops. The information you provide to Etsy for transaction purposes is governed and stored by Etsy. As a seller on Etsy, I am bound to their policies. If you have questions relating to the way Etsy uses your information, please refer to the Etsy Privacy Policy here: https://www.etsy.com/legal/privacy.
"We only use customer information to fulfill orders. Your personal information (name and address) as provided to me by Etsy will only be used by me as needed to provide my services. I may use your information to fulfil your order, to settle disputes, or to provide customer support. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests (i.e. taxes) (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others. If and when required, we will communicate with you about your order status using the Etsy “convo” platform.
"I have no access to your payment account details: Etsy Payments and PayPal process your financial information independently of me.
"Your transaction information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. I will not spam you or solicit you using the information provided to me."