Cobscook Pottery and Fiber Arts

CobscookPottery is taking a short break

Shanna Wheelock

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Shanna Wheelock


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Shop policies

Last updated on February 18, 2011
Thanks for checking out my Etsy shop. Your patronage helps to support me as an artist!

For the best shopping experience possible, please read my shop policies below.

Accepted payment methods

Returns and exchanges
Please let me know that you received your purchase. If, by chance, your items arrive damaged or you are unhappy with your purchase, please contact me right away before leaving feedback so I may have a chance to right the situation. If items arrived broken, I may ask you to send a digital picture of the product, including the packaging. Hopefully I will have a similar item in stock.

I understand that sometimes an item is not quite what you expected. Because of this I accept returns on any item within 7 days of its arrival at your address. Item must be in its original state, unused, and in its original packaging. Return shipping costs are your responsibility, but, you will receive a full refund for the item itself (less the shipping fee).
I accept payment via PayPal, money order, personal check. All prices/fees listed are in U.S. currency.

Credit Cards *can* be used without a Paypal account, by using the PayNow with Paypal link, but not logging in. At the first screen of Paypal, merely select the "Continue" link for this option.

In some cases, I will accept a credit cards via phone. Please use Etsy "conversations" to contact me.

Items must be paid for within three days of sale. After three days, I reserve the right to cancel the transaction.

Make sure your Etsy and PayPal shipping addresses match. This will avoid delays in receiving your item(s). I will ship your purchase upon received payment through PayPal or when your personal check or money order clears.
I usually ship within 1-3 days of purchase (and after funds have cleared). I will confirm the date that I ship via Etsy "conversations". Make sure your PayPal and Etsy shipping addresses match. It will prolong the shipping of your package if I need to contact you.

I use recycled materials when possible.

If this is a gift item that is being shipped to someone other than yourself, please let me know. I will include a gift note and make the packaging extra special.

I ship everything domestic via USPS "first class" with Delivery Confirmation. If you would like insurance or a quicker method please send me a conversation and I will send a new shipping quote. If you choose to upgrade the shipping method, I'll send an adjusted invoice for the extra charge. If the cost of priority is cost-equivalent to parcel post, I will automatically upgrade.

INTERNATIONAL SHIPPING POLICY: International orders are sent USPS First Class International. International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs. Full retail value of items is listed on customs forms.

If you want an item shipped internationally and I neglected to include the shipping cost, please send me a message via Etsy Conversations, and I will calculate the cost for you.