CocoBearsHoneyHole's Shop Policies
Thank you so much for visiting my shop. I believe in recycling as much as possible, so please note that your purchase will be packaged with care with recycled materials and boxes as much as possible! Need a receipt mailed to you with purchase? No problem. Just send a request that a receipt be included in the package in the NOTES section of your order, and I'll happily include it for you. I do not automatically include a receipt in your package.
I accept Paypal and Major Credit Cards. Once your transaction is complete, I will immediately ship your order. Under normal circumstances, your purchase will ship no later than the next business day, and often times the same business day.
I will ship internationally, my store lists the highest international rate. If the International Shipping rate does not seem correct to you, message me and I will get back with you asap with an accurate quote especially for your location. Buyers are responsible for any duties and/or taxes levied at the point of entry into the destination country.
My Glass pieces can be heavy and expensive to ship. I will insure the items against damage during transit, so rest assured!
Are you local to the Savannah, Ga. area? I offer FREE LOCAL PICK UP, of course! Just convo me and I will remove the cost of shipping from your item and we will schedule the pickup once you complete the purchase.
Refunds and Exchanges
I am so glad you are my customer and I want you to be happy with your purchase!
Please note that many of my items are vintage, handmade, and up-cycled. None of them are perfect. I will always do my best to accurately describe your item in the listing. In the event that you are dissatisfied with your purchase, I will accept returns within 5 business days of the receipt of the package. You, the buyer, will be responsible for paying all postage. Items must be received by me in original condition with packaging before the refund is granted. Please note, the amount of your refund will include the purchase price of the item only.
It is absolutely heartbreaking for a piece to arrive broken. If this happens, I will file an insurance claim. To receive a refund, you will be required to send me a photo of the damaged item to file the insurance claim. There is no need to return the broken item to me, as this would result in wasted postage paid. The photo will suffice. In the event you receive an item damaged in transit, you will be refunded your purchase price and the full amount of the shipping rate. Please feel free to ask any and all questions before you make your purchase. In some cases, I can email additional photos if need be. I am accessible, reasonable, and easy going. I want you to be so happy with your purchase that you come back and shop again! Thank you for visiting my shop!
Additional Policies and FAQs
I am in Coco Bear's Honey Hole FULL TIME and I add new items to my collection every day! Check back often!
I ship Priority Mail, Parcel Post and First Class USPS, with delivery confirmation and tracking info, from Savannah, Ga. Please let me know at the time of your order if you need your item by a certain deadline so I can be sure it arrives on time. If you require next day services or Express shipment, I can usually do this for an upcharge of the additional shipping costs.
Last Updated February 12, 2014