Gemstones, Metal, Wire Wrap Handcrafted Jewelry Designs
CocoChicLLC's Shop Policies
Thank you for taking the time out of your hectic schedule to view my collection!!
The collection I've created are designs of old and new, sassy and chic. The majority of items are one of a kind or modified. I don't want to create a mass production of any one item. I want my design to be the one that has your name on it and the one you will treasure forever.
I accept PayPal or Debit/Credit Card in US Dollars as payment.
No need to worry if you do not have an account with PayPal. To pay with a Debit or Credit Card, you can choose the PayPal option during checkout. After you submit your order, click the “Pay Now” button. Scroll down and you will see the option to pay with a Credit or Debit Card without having to sign up for a PayPal account.
If you have another form of payment method you would like to use, please convo me and we could further discuss. And, as always, please convo me if you have difficulties processing your payment - I'm always willing to work with my customers for an end solution.
Everyone has the right to change their mind - If you purchase something and decide this is really not the right time to get it, please convo me right away and I will cancel the transaction. My goal is to work with my customers, not against them.
Once the order is submitted,I will wait 24 hours for a payment. If I do not received payment within that time, the order will be cancelled and reposted. - special arrangements can be made, please convo me asap.
Your exciting new piece(s) will be shipped out within 48 hours (subject to Sundays and Holidays).
NOTE: Payment must be received before your item is shipped out.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and PayPal show two different addresses, your package will be shipped to the Etsy address. If your purchase is a gift and you need it shipped to a different address, please convo before you place the order.
ALL orders will be shipped First Class US mail if under 14 ounces, and Priority Mail for heavier packages.
All items will be shipped with USPS delivery confirmation within the United States. You will receive an email message after the package has been shipped.
Most orders within the US should arrive within 2 to 4 days. Let us know if you need additional tracking information.
I can ship to international countries but please consider insurance when ordering outside the US. We cannot track or refund packages going outside the US without additional shipping fees.
Refunds and Exchanges
My goal is to make sure you are absolutely happy with your purchase.
I try my best to describe my jewelry (material used, estate items, measurement, etc) and take the best possible pictures for your viewing. If you should have any questions regarding the product BEFORE you make your purchase, please convo me and I will be happy to address.
You are welcomed to return your item within 5 business days of receipt. The item must be in it's original condition. I will issue a credit as soon as I receive and inspect the item - excluding shipping cost.
I take a lot of pride in my work, however, there are times when it may not be right for you.
Additional Policies and FAQs
Do you see an item and wish it was in a different color or gem? Do you see several items and wish you had a little of this and a little of that? If you would like to customize your item, please convo. If I do not have the materials on hand, I could obtain them to complete your order.
Custom design orders start at $100.00 - however, if you really, really, really want to customize your order and it's way below $100.00, please convo me and let's work together!!
Last Updated February 3, 2011