Cocones' Shop Policies
Welcome to Cocones shop at Etsy.
We offer original handmade felt and leather sleeves for your portable devices — iPhone, iPad, MacBook and others.
We accept Paypal and all major credit cards through Etsy, also Etsy Gift Cards.
Orders are normally shipped with Air Mail Standard Post and they take on average 3-5 working days to be delivered inEurope, 7-10 working days in the USA and Canada, and usually under 12 working days to Asia, Australia and Oceania.
If you require tracking, please choose Registered Post shipping upgrade at checkout, bearing in mind that Registered Post might take 1-3 days longer to deliver.
We normally ship within 1-3 working days, unless product description says otherwise.
Please contact us if you require Express shipping or other special shipping arrangements.
Customs fees and taxes are the responsibility of the buyer. There is no import tax required within the European Union and our understanding is our shipments are delivered duty-free in the USA as well.
Refunds and Exchanges
Our items are handmade from natural materials and while we ensure they are top quality, slight variations and imperfections are to be expected due to the nature of the materials.
Your full satisfaction is our goal. If for some reason you are unhappy with your purchase, please contact us and we will do our best to resolve it to your satisfaction.
In case of a return or exchange, buyer is responsible for returning the item in unused condition, packaged in a way that protects it from damage in shipping.
We issue refunds exclusive of shipping charges. Return shipping fee is the responsibility of the customer and refunds are issued on reception of the returned goods.
I the rare cases of severe postal delays, our general rule is to wait 5 weeks from the shipping date before assuming a shipment irretrievably lost in postage.
Last Updated May 21, 2015