CoconutCanopy

Truly Handmade Artisan Jewelry

Portland, Oregon · 3113 Sales

CoconutCanopy

Truly Handmade Artisan Jewelry

Portland, Oregon 3113 Sales On Etsy since 2010

5 out of 5 stars
(819)

CoconutCanopy is taking a short break

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Note from shop owner I'll be back next week:-)

Note from shop owner

Last updated on Apr 20, 2017

I'll be back next week:-)

Coconut Canopy

Contact shop owner

Coconut Canopy

Reviews

Average item review
5 out of 5 stars
(819)
Rachaell Wood

Rachaell Wood on Apr 23, 2017

5 out of 5 stars

I get so many compliments on this necklace! Love it!

Alison McAlear

Alison McAlear on Apr 18, 2017

5 out of 5 stars

Gorgeous. Thanks for quick shipping.

elisarjc

elisarjc on Apr 5, 2017

5 out of 5 stars

These are hands down one of my favorite earrings! Love them!

View all 819 reviews

Shop policies

Last updated on February 28, 2013
Welcome to Coconut Canopy:-)

Every item is handmade to order by myself. I'm very passionate about what I do and work diligently to make the best quality jewelry possible.

It's just me here which means that I handle all communications, jewelry making, and shipping. I ALWAYS reply to all communication SEND VIA "ETSY CONVO" I'm typically quick to reply, but if you have not received a reply within 72hrs, please, feel free to check in - Etsy Hiccups from time to time and emails are inefficient.

It takes anywhere from 3 -10 days for order fulfillment. Shipping domestically is about 3 days while international shipping is about 15 days (but can take up to 5 weeks) for delivery from shipment date. International orders, expect about 4 weeks for delivery from your order date.

It's important to me that your order is perfect in every way. If there is any issue at anytime, please, let me know, as I'd like to find a desirable resolution.

Kind Regards,

Tina K.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
~ Etsy Direct Check Out
~ Paypal

Buyers are responsible for all costs associated with shipping. Shipping is not free and is not included in any exchange or return. Return/Exchange labels can be emailed at a convenience to you, but please, expect to be charged for the label.

International Buyers are responsible for their country's customs fees
Shipping
Items are made to order.

Please, allow 3 to 14 days to ship.

Please, note in message to seller if the item is a gift and/or needs to be received by a certain date.

All packages ship insured first class mail.

There are no refunds for lost packages, however, a lost package will be replaced.

All items are available for Priority Mail, Express Mail or FedEx which comes with tracking number and insurance (priority international does not have tracking). When checking out, message seller, and a Paypal money request will be sent to you.

Buyers are responsible for all costs associated with shipping. Shipping is not free and is not included in any exchange or return. Return/Exchange labels can be emailed at a convenience to you, but please, expect to be charged for the label.
Refunds and Exchanges
Buyers are responsible for all costs associated with shipping. Shipping is not free and is not included in any exchange or return. Return/Exchange labels can be emailed at a convenience to you, but please, expect to be charged for the label.

In other words, THE SHIPPING FEE IS NOT REFUNDABLE.

For example, if the list price of the item purchased is $30 and the shipping fee is $3 for a total of $33, you will only be refunded $30. If you request a return shipping label, there is a $3 fee, so that amount will be subtracted from the refund, so you would expect to receive a total refund of $27.

If the item received does not me your expectations, a request for refund must be made within 3 days of delivery and returned within 7 days.

A request to exchange must be made within 7 days and be returned within 11 days.

Other requests for refunds or exchanges are at my discretion. However, I want you to be happy with your purchase and will be willing to work with to make that happen!

At anytime, if an issue arises with your jewelry, please, send a communications. Jewelry may need some TLC from time to time. In many cases, it just needs a tiny bit of love and can be mended within minutes. If this is the case, you pay the cost of shipping and I will make a complimentary repair. If you jewelry requires more TLC, we will discuss in detail.
Additional policies and FAQs
Solid Gold Vs. Gold Filled

Solid Gold is ALWAYS recommend over 14/20 Gold Filled, especially is you have the budget.

However, 14/20 Gold Filled is the next best thing to Solid Gold and is far superior to plated times. Gold Filled has an infused layer of 14K gold up to 100,000 times thicker plated materials.


About the Gold Filled in Coconut Canopy:

Jewelry manufactures plate all jewelry as a finial finish. For gold filled this means that all cut edges are plated so the interior brass is no longer exposed - this is something that we cannot do at an economical price. What this means is that the pieces are subject to tarnish at the cut ends. For the hoops, it will be at each end of the wire, but the rest of the wire which has a 14K gold layer will not tarnish. For findings (discs, rectangles, hearts, etc.), the 14K surface will not tarnish, but the wall of the finding may tarnish, just depending on how much brass is exposed - the cut of the finding usually pulls the gold layer over the edge to cover the brass.

Overall, the gold filled stays is good condition.......My own personal necklace has been worn 24/7 ( in shower too) for almost two years. The surface is still in good shape even though the edges are dark. Gold filled it is the next best thing to solid gold and is economical. If you have the budget and are looking to wear a piece of jewelry 24/7, we always recommend solid gold. There are less than a handful of finding manufactures in the US, so most sellers get their finding from supply houses. We know one supply house does plate their finding, but the material is paper thin, where as, we purchase our findings direct from the largest findings manufacturing in the US. By doing so, we have the option to chose the thickness of the material which is very important to making a beautiful piece of jewelry that much more.

If you have additional questions or would like to see a photo of my 2 year old necklace, please, request via Etsy Convo.