CocosRetroCloset

handmade and custom retro style lingerie by GL Design

Čakovec, Croatia | 3048 Sales

CocosRetroCloset

handmade and custom retro style lingerie by GL Design

Čakovec, Croatia 3048 Sales On Etsy since 2010

5 out of 5 stars
(678)

Announcement   All important information regarding the products I sell, as sizing and measurements and also important shop policies and shipping details is in the each product description. Including additional product images and one sizing chart.
If you need any additional information I will gladly reply to your questions.
Goga

Announcement

Last updated on Dec 9, 2017

All important information regarding the products I sell, as sizing and measurements and also important shop policies and shipping details is in the each product description. Including additional product images and one sizing chart.
If you need any additional information I will gladly reply to your questions.
Goga

GL Design by Goga

Contact shop owner

GL Design by Goga

View all 63 items

Reviews

Average item review
5 out of 5 stars
(678)
See reviews that mention:
quality 167 shipping 74 customer service 82
View all 678 reviews

Updates

Vintage inspired garter belt with clasps instead of standard grips.

About

My sewing career began in the moment when I cut out my dad's socks to make a dress for my doll . I was about 5 then and I loved to watched my mom to sew. There was something magical to me in the way when fabric pieces are transformed into beautiful clothes.
My family is my biggest support. Without them, all this would not be possible, because besides sewing goods for the store I work double shifts six days a week so that my boys took over most of the cooking and cleaning. Nevertheless they left ironing to me.

GL Design and Coco'sRetroCloset shop is my part time business for now, but who knows...

Shop members

  • Goga

    Owner, Maker, Designer, Curator

    I live in Croatia, I'm 46 years old, married, have two kids and I'm sewing with love for ages.

  • Emil

    Photographer, Shipper, Husband

Shop policies

Last updated on May 17, 2018
Welcome to the Coco'sRetroCloset shop!

All items are sewn by me in our smoke-free, pet-free home using high quality fibers. While I have tried to be as descriptive as possible, please don't hesitate to contact me with any questions you may have.
Each item from my shop can be custom made to your specifications.

I apologize for grammatical errors because English is not my native language.

Goga

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
RETURNS REFUNDS EXCHANGES
* If after receiving your item(s) you have any questions or concerns, please contact me via the Etsy communications system or at cocosretrocloset [!at] gmail.com so I may have an opportunity to answer and/or correct the situation as appropriate.

REFUNDS:
*buyers have the right to return certain products for any reason by contacting the seller within 14 days. This 14-day period will start the moment a customer receives a product,
This rule does not apply to custom-made products or goods that can’t be reused for health or hygiene reasons (panties).

*Any item accepted for return must be returned unworn and without excessive try on appearance - ie: no odors such as perfume, body lotions, smoke, or pet hair, lint, etc. In other words the item must be returned in NEW condition. Refunds will be made (subject to the following) after the item is received and inspected.
*Item that aren't in the condition in which they were received, including signs of wear or alteration, can't be returned.
*The parcel has to be returned by a method with delivery confirmation or trackable method.
**In all instances I reserve the right to request a photo of the perceived problem before authorizing a return or making a refund.

**I will refund item cost after receiving the returned item. Minus shipping costs.
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** Custom orders are final. There will be no exchanges or refunds.
**Panties are goods which can’t be reused for health or hygiene reasons. There will be no exchanges or refunds.
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If you're placing an order for a specific date, Holiday, etc, please message me before you make the purchase, in order to make sure that I have enough time available to get your order done and shipped to you in time.
Payment
Payments are processed through Etsy payments or Pay Pal. Customers can choose which payment gateway they prefer.
I also accept Etsy Gift cards.
Shipping
Production time for each item is in the description of particular item. It could be from 5 days to 4 weeks depending on the volume of work at the moment.
....
Items will be shipped as certified (registered) airmail (with tracking number),as soon as possible after receiving payment.
The other option is shipping with Express Courier Services but the price from Croatia is extremely high, about $120 for small package.

Items are sent in bubbled envelopes.
...
Approximate delivery time will vary according to your location. It shouldn’t take longer than 3-10 business days if shipped to Europe; 7-20 business days if shipped to US, Canada and rest of the world, though in some rare cases it may take a little longer.

Custom duties and taxes are not included in price of the items or shipping. You are responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control.

Please note: Once the package leave my shop, I have no more control over its delivery. I can trace a package that you believe has gone missing, but only after 30 days.

RETURNED PACKAGES:
* Package that are returned by the shipper for any reason including but not limited to failure to pick up, address problems, or inability to deliver will be held for 10 days. During that time I will attempt to contact the buyer via convo and email address connected to the account. After 14 days without response the item will be returned to stock and no refund will be issued.

* If the buyer wishes the package to be reshipped an additional shipping fee will be invoiced via Paypal. Reshipment will take place only after the invoice is paid.

NOTICE:
Registered Post International has no tracking capabilities in some countries (e.g. Australia, Canada, UK-periodically).
Additional policies and FAQs
CUSTOM ORDERS
Each item from my shop can be custom made to your specifications.
If you'd like to make any changes to your order, or cancel it, please make sure to contact me withing 2 days from the date you've placed your order! If you fail to do so, I will not be able to issue a refund!

** Custom items: As is normal in the industry and per Paypal, custom (made in your size), made to order and one of a kind items are considered commissioned goods for you only. Therefore, they have no refunds/returns as an Artisan puts in hours of work on your behalf. These custom pieces will not work for anyone else and are commissioned unique pieces created just for you. 
Custom orders are final! There will be no exchanges or refunds!
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General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate
interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Gordana Lakic, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cocosretrocloset [!at] mail.com. Alternately, you may mail me at:
Gordana Lakic, Brace Radica 37A, 40319 Belica, Croatia

More information

Last updated on May 29, 2017
Frequently asked questions
Custom and personalised orders

Each item from my shop can be custom made to your specifications.

Sizing details

My size scale may differ from other sellers. That’s why, in order to ensure a perfect fit, the most important information for me is your measurements.
It will be the best if you provide the measurements in the "Note to Seller" at checkout.

Care instructions

Black and white garter grip tongues are made of cloth and they become soft when wet, this is why I recommend hand-washing or washing bag if you wash in the washing machine, hang to dry.

How to wear your Coco'sRetroCloset garter belt?

Coco'sRetroCloset garter belts are made to be worn with any kind of stockings, from vintage non-stretch to thick wool winter stockings and that's why they have to be worn at your waistline and not on your hips. If you prefer to wear your garter belt lower on your hips take one size up when ordering but in that case they just might slip of.