CodedCreativeThemes

Feminine WordPress themes for creatives + bloggers

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Coded Creative

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Coded Creative

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About

You’re ready for a strategic site design that will lead readers to all of your best content, encouraged potential clients to reach out to you, and helped your brand stand out regardless of how crowded your niche is?

We’re ready to help.

We are Kory and Krista, the color loving duo behind Coded Creative. We came together to combine our expertise in design and blog strategy with our passion to help women like us, with big dreams and plans for their blogs + businesses, get a professional site that helps do the work of growing their brand for them at a fraction of the price.

We joined forces to bring Coded Creative to life because we know how powerful a well planned and good looking design for your site is, but we also realize that there are a lot of people who can’t afford to work 1:1 with a designer and developer. We knew that by coming together to create our WordPress themes, we’d be giving our fellow blogger something we desperately needed when we were just getting started.

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Last updated on Aug 31, 2016
Frequently asked questions
What is the scope of support that's included?

We are absolutely happy to help you with:
• Theme installation and setup
• Issues related to any packaged theme features
• Updates to WordPress that affect our themes
• General bugs

Unfortunately, we don’t offer free support for any of the following:
• General WordPress questions and support
• Issues due to 3rd party plugins
• Issues related to user modifications to the theme’s code, styling or functionality
• Special user-specific customizations

How can I report a bug?

We do our very best to catch any and all bugs before we put our themes up for sell, but we’re human, which means sometimes we might miss something! If you catch something that’s not working properly or you aren’t sure about, let us know. We’ll address it in a timely manner and make sure to make appropriate changes to our theme files.

What are your support hours?

Our general support hours are Monday to Friday, 9AM – 5PM (EST), except for US holidays. We aim to answer your questions within 24 business hours, and we answer tickets in the order they come in. More technical questions may take a little longer, depending on our workload. If you haven’t heard from us in a week, it’s likely that your support ticket got lost. Please feel free to re-submit.

How can I get help?

If you’re having problems with one of our themes, please check out our Members Only support center! There are lots of tutorials ranging from installing and setting up your theme to using WordPress, and more.

If you can’t find your issue addressed, feel free to reach out to us through a support ticket! Please be prepared to include a screenshot of your receipt, link to your website, and clear description of what issues you’re having. We’ll do our best to help you, but the more specific you can be the better we can serve you.

We do not offer support via Twitter, Facebook, Etsy, Creative Market, or via phone or Skype calls.

Will you need access to my site?

Depending on the issue, we may request your website login information. Your information is safe and all details are removed immediately after the task has been completed. We recommend that you set up a guest “admin” account on your site and share the details when requesting help as this can speed up the time that your issue will be resolved.

If you’ve set up a coming soon page or a private site with one of our themes and you’re requesting support, you’ll be required to supply access in one of the ways mentioned above.

What's covered and what isn't by support?

While we do offer a variety of WordPress tutorials, we do not currently offer any sort of general support for the WordPress platform itself. The WordPress.org forums are better suited to help you with these issues, and you may find help by doing a quick Google search of the issue.

We do not offer any support for 3rd party plugins.

Lastly, we are unable to offer support related to your domain, hosting, or server setup. These issues often times can be the fault of your provider, and therefore should be raised to that company instead.