CoeyAndShy

Coey & Shy

Columbus, Ohio On Etsy since 2012

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

CoeyAndShy

Coey & Shy

Columbus, Ohio | 23,749 Sales

CoeyAndShy is taking a short break

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Note from shop owner Thanks for the interest in buying our work, but for the next week or so, please instead consider donating to protest bailout funds, mutual aids, or supporting Black-owned businesses.

Note from shop owner

Last updated on Jun 2, 2020

Thanks for the interest in buying our work, but for the next week or so, please instead consider donating to protest bailout funds, mutual aids, or supporting Black-owned businesses.

Shy Custis

Contact shop owner

Shy Custis

Reviews

Average item review
5 out of 5 stars
(4678)
See reviews that mention:
quality 899 shipping 470 customer service 155

About CoeyAndShy

Sales 23,749
On Etsy since 2012

Hello! My name is Shy Custis. I manage this shop, in which you will find work by myself, and Coey kuhn!
✦ Convention list: https://trello.com/b/uCEcIF1S/convention-list
✦ Coupons, early-bird specials, & more on our mailing list: https://CoeyAndShy.com/list/

Our Websites:
✦ Shy: www.shycustis.net
✦ Coey: www.coeykuhn.com

Shop members

  • Shy Custis

    Owner, Artist, Shop Manager

  • Coey Kuhn

    Owner, Artist, Shipper

Shop policies

Last updated on March 27, 2020

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We are happy to offer refunds/exchanges for many situations. If the error was ours, we will cover all extra shipping charges. Otherwise, we will ask the customer to take on any return shipping costs.

Please contact us to discuss specifics for any requested refund or exchange. Keep in mind I only check messages 1-2 times a week, so allow time for reply.
Shipping
✦ SHIPPING TIME ✦
☆☆ Instead of our usual weekly shipments, WE'RE CURRENTLY SHIPPING EVERY 2-3 WEEKS to facilitate as much social isolation we can during the COVID-19 pandemic ☆☆
Items sent directly from us *typically* ship out on a weekly basis unless we’re unusually busy, a part of the order is out of stock, or the purchase includes a pre-order item. ☆☆ HOWEVER, PLEASE ALLOW 4 WEEKS FOR ORDERS TO SHIP to accommodate our frequent conventions and restocks. ☆☆
Purchases that include pre-ordered items will be shipped all at once when the pre-ordered item(s) is in stock.
If an order is needed promptly, please message us with your need-by date *before* placing the order to inquire about availability and shipping time.

✦ SHIPPING TYPE ✦
☆ USA: All items ship with first-class tracked postage except greeting cards.
☆ International: All items ship with first-class tracked postage except stickers and greeting cards. ☆☆ If the shipping on orders of stickers/cards isn't upgraded to include tracking (or they aren't ordered with items that automatically include it), and the stickers/cards get lost in the mail, we *will not* replace them for free or give full refund! ☆☆

✦ WEEJAPEEJA FULFILLED ITEMS ✦
Most of our apparel and homegoods are fulfilled by WeejaPeeja.com.
Because these items ship from WeejaPeeja's printers, combining the shipping of these items from the same order isn't available, which is why their shipping costs are higher than the rest of the shop.
If there is a problem with an order from WeejaPeeja, please contact us and we will work with WeejaPeeja to sort it out!

✦ HOLIDAY SHIPPING ✦
See announcements section on out shop page for holiday shipping dates/cutoffs.

✦ QUESTIONS/CONTACT ✦
If you have any questions, please feel free to message us!
Messages are checked 1-2 times a week; please allow time for a response.

More information

Last updated on Dec 17, 2019
Frequently asked questions
I received part of my order, but not all of it. Were some items shipped separately?

Most of our apparel and homegoods are fulfilled by WeejaPeeja.com. Orders containing both WP and in-house fulfilled items will ship in separate parts and at different times.

If the WeejaPeeja part of an order hasn't arrived within 4 weeks of the order being placed, please message us so we can figure out what's happened on WP's end.

If items are missing from an order that was completely fulfilled in-house, please contact us as there was likely a mistake.

Is shipping really that expensive?

Shipping cost depends on the amount and assortment of items being ordered, and the destination.

1.) International shipping through USPS has become extremely expensive in recent years, unfortunately.

2.) Some items are fulfilled by WeejaPeeja and ship separately from those we handle ourselves. Orders including items from both WP and directly from us will have significantly more shipping charges as they can't be combined.

3.) Even with items we handle ourselves, if there's enough variation of shipping requirements in a single order, it might mean the packaging needed is larger than our typical, and more expensive because of that.

If you think there might be a problem with how Etsy is calculating shipping on your order, please contact us.

Will mouse pads be available again?

Mouse pads aren't something we keep in stock regularly; we open orders for them every several months.
If you'd like to be kept updated on when mouse pads will be available for purchase next, please consider joining our mailing list: www.CoeyAndShy.com/list

Why can't patches/postcards/etc be ordered individually?

We order many of our items in large, even-numbered batches, with the intention of breaking them into sets once we get them. This makes inventory massively easier on our end, and also keeps our restocking costs down, in turn making the purchasing price lower for the customer.
It would be costlier and much more difficult to manage restocking individual parts of a set or series.

Can other prints be ordered for Shy's/Coey's gallery besides the ones that have listings?

Often, yes! Shoot us a message and we'll do our best to get something worked out for you.

Can I get one of your pieces/designs tattooed on me?

Please contact us with what you're wanting to get tattooed. We are both *typically* fine with people getting tattoos of our work so long as we're compensated in some way (such as buying some stuff from our shop, etc), and so long as we're credited in any photos you post. But please OK what piece/design you're wanting to use with us first.

☆☆ 2019 HOLIDAY SHIPPING ☆☆

☆☆ US cutoff Dec. 15th ☆☆ International cutoff Dec. 5th ☆☆ We will continue to ship all orders out that we're able until the 16th, but after the cutoff dates the odds of them arriving on time diminish starkly.
Any orders placed after the 16th will not ship until early January!