ColieCo's Shop Policies
Welcome to ColieCo!
We ethically manufacture all of our apparel, sourcing sustainable local fabrics and components to minimise our carbon footprint. We make all of our garments and accessories in our studio, by hand and to a high degree of quality to ensure that your ColieCo item will last.
We accept payment by PayPal or by credit or debit card through Etsy. Your order will be processed as soon as we have confirmed receipt of your payment.
We deliver internationally - please check individual listings for shipping prices. We will always bundle items together to minimise the amount of packing materials we use and to save you money on postage.
Processing time can be up to 2 weeks during busy periods, although you will normally receive your items MUCH sooner. Please contact us if you would like a rush order putting through and we will see what we can do for you.
We don't insure our packages unless asked. But we do always receive proof of postage.
We do not normally accept returns, but if an item is faulty we will happily exchange the item and cover all postage costs involved.
We have never had any experience with lost/damaged mail. But if his does happen, please allow 3 weeks from the order date (in the UK) and 4 weeks (international) before requesting a replacement.
We use Royal Mail as our mail provider.
We ship internationally.
Look out for promotions on our facebook/twitter for free postage coupon codes from time to time.
Refunds and Exchanges
We issue refunds for faulty items only, and only once the faulty item has been returned. Please contact us for a return address and let us know the problem with the item.
Additional Policies and FAQs
If you are unsure of which size to order, send us a message with your measurements and we will make sure you receive the right size.
As we make each item to order (to ensure that we don't waste any materials), it can take us a little while to dispatch your garments. We will send you a message to let you know when your order has been posted.
We accept custom item requests. Please contact us with details of your request and we will do our best to meet your needs.
42, LS28 5PL
colie_co [!at] hotmail.com
Last Updated July 31, 2015